Swiss International Air Lines [SWISS]
Overview
3.516,022 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Swiss International Air Lines [SWISS]
Airline Alliance
Star AllianceHeadquarters: PO Box 8058, Zurich Airport, Kloten Switzerland 08058
Airline Summary
Swiss International Air Lines [SWISS] (IATA: LX; ICAO: SWR) is Switzerland's flag carrier. The airline offers non-stop flights to more than 100 destinations in over 40 countries from its hubs in Zurich (ZRH) and Geneva (GVA). The airline is a Star Alliance member and has codeshare arrangements with several additional airlines allowing it to offer worldwide service. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Popular mentions
Canton of Geneva - Copenhagen
Europe
Terrible service. I join the quire and would have given a zero. Will never fly again. Swissair cancelled our return flight, but I have had to contact them 3 times to have a refund. Still not received nearly two months after the cancellation. Must be illegal and should be…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes1 Repost
Helpful
New Delhi - Prague
International
Our baggage did not arrive with our flight. We got an email asking for address to deliver the baggage which arrived in a later flight. We waited all day with no update so decided to go back to the airport. After making multiple calls and asking around we finally found a counter…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Paris - Singapore
International
We do not recommend Swiss Airlines. We are a well-travelled family of 5 (3 children) and on July 23rd 2024 we were on our way to Singapore (and then Tokyo) via Zurich. Since we had several connecting flights, we had chosen to use carry-on luggage only, and carefully respected…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Brussels - Hong Kong
International
DELAY LX138 CAUSING MISS CONNECTION. TAKES EXTRA TWO DAYS TO ARRIVE FINAL DESTINATION. POOR SERVICES OF CABIN CREW.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Newark - Brussels
International
Very poor service and unfriendly personnel. Flight has been cancelled last minute, no information, no support. I had to arrange a hotel for my family myself and did not receive any compensation. Unfortunately Swiss is not the same anymore.
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456…
ausZurich wrote a tip Yesterday
"Be prepared for flight cancellations, no accomodation support, and denied compensation claims using "unforeseen safety issues" as an excuse."
Anca Alecsandra wrote a tip Yesterday
"Bring eye shades, good ear plugs, something for lumbar and neck support and you'll have quite a comfortable sleep. Slippers also help."
Guide05912153020 wrote a tip 4 Sept
"I just booked this trip in August for next year because they had special and had the best price. Don't be fooled!"
Diego L wrote a tip Aug 2024
"Don't take this airlane if u can, if u have a problem with this company they going to scam you."
123456…
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