Swiss International Air Lines [SWISS]
Overview
3.516,022 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Swiss International Air Lines [SWISS]
Airline Alliance
Star AllianceHeadquarters: PO Box 8058, Zurich Airport, Kloten Switzerland 08058
Airline Summary
Swiss International Air Lines [SWISS] (IATA: LX; ICAO: SWR) is Switzerland's flag carrier. The airline offers non-stop flights to more than 100 destinations in over 40 countries from its hubs in Zurich (ZRH) and Geneva (GVA). The airline is a Star Alliance member and has codeshare arrangements with several additional airlines allowing it to offer worldwide service. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge.
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Zurich - Alicante
Europe
We booked an early flight to Alicante Spain, departing Zurich 06:20. To our surprise the check in is smooth, fast and within 10 minutes from the airport arrival we were on the way to the departure gate. The flight was on time. We flew with a new A320 aircraft, the seats are…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Montreal - Dubai
International
My bag damaged, they compensate me with a new bag only after I topped up the new bag price, the major frustration is that their agent deliver the bag on August 30, 2024, 2 months from my claim. Furthermore, despite of my fully paid order for the new bag is included delivery…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Bangkok - Zurich
International
Excellent outstation service, very friendly crew, IFE is better than in Lufthansa but the seat is bit less welcoming. They have a door of sorts, if you have social issues. Arrival service in ZRH was a bit expeditive and maybe not up to what you should expect in first class-…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Prague - Bangkok
International
My return flight from Bangkok is with them unfortunately, booked via Austrian airlines. never had problems with Austrian, but they didn't have suitable return flights, and so they offered Swiss. It took multiple attempts to reach Swiss, and finally they denied my request to…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Berlin - Barcelona
Europe
Yesterday I had a flight from Berlin to Barcelona with a stopover in Zurich, the first flight was delayed for 1 hour and a half and we missed the second flight to Barcelona. I arrived in Barcelona at 12 pm when I should have arrived at 7 pm. Because of this delay I had to spend…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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ausZurich wrote a tip Yesterday
"Be prepared for flight cancellations, no accomodation support, and denied compensation claims using "unforeseen safety issues" as an excuse."
Anca Alecsandra wrote a tip Yesterday
"Bring eye shades, good ear plugs, something for lumbar and neck support and you'll have quite a comfortable sleep. Slippers also help."
Guide05912153020 wrote a tip 4 Sept
"I just booked this trip in August for next year because they had special and had the best price. Don't be fooled!"
Diego L wrote a tip Aug 2024
"Don't take this airlane if u can, if u have a problem with this company they going to scam you."
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