Swiss International Air Lines [SWISS]
Overview
3.516,107 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
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Value for money
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Food and beverage
About Swiss International Air Lines [SWISS]
Airline Alliance
Star AllianceHeadquarters: PO Box 8058, Zurich Airport, Kloten Switzerland 08058
Airline Summary
Swiss International Air Lines [SWISS] (IATA: LX; ICAO: SWR) is Switzerland's flag carrier. The airline offers non-stop flights to more than 100 destinations in over 40 countries from its hubs in Zurich (ZRH) and Geneva (GVA). The airline is a Star Alliance member and has codeshare arrangements with several additional airlines allowing it to offer worldwide service. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge.
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Boston - Zurich
International
Seats were tiny and uncomfortable for a 7 hour flight. By the time food service was made available to me, they had run out of non veg option. The veg meal was not tasty or hot. With all the crying and kicking youngsters, the lack of captions on the few tv shows provided left me…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Portland - Palermo
International
I fly a LOT and this was, by far, the worst experience I've ever had. We paid $92 per person to upgrade for extra legroom, which gave us barely more legroom than a cheap seat on Delta. The whole plane was such a hot box everyone was dripping w sweat. The seats felt like wooden…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Athens - Newark
International
May 27th we started our trip home with 3 delays in Athens. Finally reaching our layover in Switzerland we were sure we would miss our connection only to be informed that too was delayed. After 3 more delays they cancel our flight leaving us to stranded in Switzerland. I had to…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
New Delhi - Zurich
International
This review is to ensure I fulfil my words that i uttered with emotions of sheer gratitude towards the entire cabin crew that handled and served the economy passengers on board LX-147 on 08th August, departing 1:40 am from India to Zurich! I regret having lost the paper on…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Zurich - Canton of Geneva
Domestic
I had an incredibly deplorable experience with SwissAir customer service at Zurich International Airport on September 15, 2024 while connecting to my flight to Geneva. The behavior of the two gate agents- particularly the male agent was absolutely disgraceful. Their lack of…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
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123456…
Kavyansh s wrote a tip 2 Oct
"This is the worst airlines i have ever been in. I am a frequent flyer, travelled in almost all the airlines around the world but this is th"
Xavier C wrote a tip Sept 2024
"Just don’t fly with them … stress for a lot of money better fly easy jet same level of service and comfort at a reasonable price "
123456…
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