Swiss International Air Lines [SWISS]
Overview
3.516,022 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Swiss International Air Lines [SWISS]
Airline Alliance
Star AllianceHeadquarters: PO Box 8058, Zurich Airport, Kloten Switzerland 08058
Airline Summary
Swiss International Air Lines [SWISS] (IATA: LX; ICAO: SWR) is Switzerland's flag carrier. The airline offers non-stop flights to more than 100 destinations in over 40 countries from its hubs in Zurich (ZRH) and Geneva (GVA). The airline is a Star Alliance member and has codeshare arrangements with several additional airlines allowing it to offer worldwide service. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge.
Read more
16022Reviews
4276Photos
100Tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 5,649
- 4,289
- 1,902
- 1,214
- 2,974
Route
More
Cabin
Language
More
Selected filters
- Filter
- English
Popular mentions
Miami - Barcelona
International
AMERICAN TRAVELERS BEWARE! I will never book Swiss again! I booked this trip in good faith. When you book it tells you TOTAL US $$$$ including seats, luggage, etc. (I paid $2200). Then the bill comes and there is an extra $400 because it is in Swiss $ and they add the seats…
Read more
Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
London - Johannesburg
International
LHR-ZRH- typical middle seat empty, style Business Class. I slept for part of the service, and upon waking, not one Flight Attendant asked me if I wanted anything- there were four of them servicing the Business Class cabin. The Crew in general were not engaged. ZRH-JNB- The…
Read more
Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
London - Zurich
Europe
Most horrible airline. Please whoever reads this - do not fly with Swiss ever they are dishonest, have no customer service and treat their customers terribly. Upon arrival to Zurich they lied to us they lost our son's very expensive buggy. We waited almost 2 hours in the…
Read more
Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Zurich - Budapest
Europe
I faced an unexpected situation on board when my seat was indicated for another passenger. Even this is not surprising... but it is surprising that the service people on board behaves as terrible as possible - despite the fact that the movement on board is blocked due to the…
Read more
Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Corfu - Boston
International
I have never in my life opened my phone to write a bad review but this experience was so horrible I’m compelled to do so. I booked a flight home August 29th from Corfu, Greece, to Boston with a layover in Frankfurt. I booked this flight through swiss, which is the airline I flew…
Read more
Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Album Categories
All photosAll Traveller Photos
123456…
ausZurich wrote a tip Yesterday
"Be prepared for flight cancellations, no accomodation support, and denied compensation claims using "unforeseen safety issues" as an excuse."
Anca Alecsandra wrote a tip Yesterday
"Bring eye shades, good ear plugs, something for lumbar and neck support and you'll have quite a comfortable sleep. Slippers also help."
Guide05912153020 wrote a tip 4 Sept
"I just booked this trip in August for next year because they had special and had the best price. Don't be fooled!"
Diego L wrote a tip Aug 2024
"Don't take this airlane if u can, if u have a problem with this company they going to scam you."
123456…
Search flights
ReturnOne-WayMulti-city