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Southwest Airlines


28,812 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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28,812 Reviews from our TripAdvisor Community

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28,812 reviews from our community

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Showing 28,497: English reviews
Wilmington, Delaware
Level 6 Contributor
13 reviews
10 helpful votes
Reviewed yesterday
NEW

I only fly Southwest. The staff is always friendly and efficient. I get great rates. Viva La Southwest Airlines!!!!!

Domestic Economy Philadelphia - Las Vegas
Helpful?
Thank retrosingle
San Diego, CA
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed yesterday
NEW

I haven't flown Southwest in awhile but the flights were good and there is more room between seats then some of the higher priced airlines. It is great to be able to check 2 bags for free and have the option to change a flight with no cost as well. The flexibility always makes me glad when I book a...

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Domestic Economy San Diego - Salt Lake City

Helpful?
Thank pianogirl66
Puerto Vallarta, Mexico
Level 6 Contributor
17 reviews
21 helpful votes
Reviewed yesterday
NEW

Easy check in and boarding. We are TSA and breezed through security. Flight attendants were peppy and helpful. We took off on time and landed after a short hour flight. Baggage arrived quickly at Reno. We also had a rental car reserved. Easy process. Overall, Southwest Airlines is a great way to travel with good service and prices.

Domestic Economy Las Vegas - Reno
Helpful?
Thank Friscodana
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Consistent with my expectations; convenient for me; always choose early bird check in; no change fee!

Domestic Economy Chicago - Seattle
Helpful?
Thank Catherine S
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW

Flight was fabulous from start to finish. On time, attendants are always kind and patient. Ian flying Southwest again in October to Atlanta,I know and expect this flight to be a delight as well.

Domestic Economy Philadelphia - Nashville
Helpful?
Thank Stellabella1226
Jacksonville, Florida
Level 6 Contributor
106 reviews
17 helpful votes
Reviewed yesterday
NEW

The flight was overbooked. The space was none. The staff was short worded. The airplane was very noisy. Boarding took too long, family with small children/babies waited to boarded. It seems Southwest needs a better system for boarding with small children/babies Since the flight was short There was not time to enjoy it. I still did not receive my points...

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Domestic Economy Orlando - New Orleans

Helpful?
Thank FINEANDFOXXY4U
Lubbock, Texas
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW
via mobile

The most on time! Friendly flight crew overall best experience flying. Will recommend this airline to everyone. I do wish they were able to fly more places including all inclusive vacations to Mexico etc.

Domestic Economy Albuquerque - Las Vegas
Helpful?
Thank debimullenax
Calvert City, Kentucky
Level 2 Contributor
9 reviews
7 helpful votes
Reviewed yesterday
NEW

I really like knowing what the price is in the beginning without having to figure in a bunch of add-ons! 2 checked bags- free and 1 carryon- free. Open seating is fine with me! Good value for the money. Flights are usually smooth and staff is friendly!

Domestic Economy Saint Louis - Las Vegas
Helpful?
Thank vgcinky49
CHEYENNE
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

I flew round-trip from Denver, CO to Austin, TX. Without exception, every employee was friendly and helpful. They actually seemed HAPPY I had chosen Southwest! The two-free-checked-bags was very helpful! I'm sticking with Southwest from now on!

Domestic Economy Denver - Austin
Helpful?
Thank Sylvia H
Dayton, Ohio
Level 3 Contributor
15 reviews
17 helpful votes
Reviewed yesterday
NEW

Never have to worry on Southwest. Comfortable seats, friendly helpful staff,free checked luggage, on time arrivals . My one and only complaint - and it’s a big one- Southwest no longer flies out of Dayton and we have been forced to use other airlines for subsequent trips.

Domestic Economy Cincinnati - Dallas
Helpful?
Thank Penny P
See travel tips for airlines
“Make sure you check in exactly 24 hours ahead of your flight so you can get a better boarding position and better seats.”
zcwhitaker, 18 Sep 2018 | Read review
“Check in exactly 24 hours prior to boarding so you can get a earlier boarding time.”
jonmE3803PZ, 18 Sep 2018 | Read review
“Check in as soon as possible for best seating choice.”
lindaa840, 18 Sep 2018 | Read review
“Check your bag. It's FREE!!”
Rooskie67, 18 Sep 2018 | Read review
“Southwest rocks they don't have assigned seating. They offer early bird check in to get a better assigned number in line when boarding.”
retrosingle, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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