We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Southwest Airlines


30,765 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

30,765 Reviews from our TripAdvisor Community

Write a Review

30,765 reviews from our community

Filter reviews by popular destinations:
All reviews Las Vegas Orlando Denver Baltimore Chicago Phoenix Tampa Fort Lauderdale Los Angeles Atlanta Houston San Diego Nashville Dallas Saint Louis
Traveller rating
Cabin
  • (30,427)
  • (0)
  • (0)
  • (0)
Route
  • (27,826)
  • (982)
  • (883)
  • (574)
  • (160)
  • More
Language
  • More
Showing 30,427: English reviews
Dallas, Texas
Level 5 Contributor
60 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

I’ll be honest, I typically fly American Airlines, but my experience with this Southwest flight may just make me change my choices. Great customer service and the airport is so much easier to navigate than DFW Int’l.

Domestic Economy Dallas - Boston
Helpful?
Thank a1davis
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

We had a good flight and the service we got was wonderful. Everyone was so friendly. The airplane was crowded to the max on both flights but all went well.

Domestic Economy Boise - Kansas City
Helpful?
Thank ReadytoGo1952
Levittown, Pennsylvania
Level 5 Contributor
93 reviews
31 helpful votes
Reviewed yesterday
NEW

Always a pleasure with this airline. Would love to have a permanent seat for being disabled, but all in all, perfect. Stewardess was excellent, making the take off instructions fun and entertaining. Keep on fly'n Southwest.... ALWAYS

Domestic Economy Philadelphia - Orlando
Helpful?
Thank sprcmc
More ▾
San Diego, California
Level 6 Contributor
112 reviews
24 helpful votes
Reviewed yesterday
NEW

Southwest is the best. Easy to fly with, affordable and the flight crews actually like their jobs and their customers!

Domestic Economy San Diego - Nashville
Helpful?
Thank scots976
Shell Lake, Wisconsin
Level 6 Contributor
330 reviews
86 helpful votes
Reviewed yesterday
NEW

We really enjoy flying on Southwest. We pay for the early check-in and we really think it is worth it. All of the flights arrived on time or early. Service on the flights were terrific. We can't wait to go again on Southwest to Phoenix in January, both for the ride and the weather there.

Domestic Economy Minneapolis - Albuquerque
Helpful?
Thank Lakerfantoo
2 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

First time ever flying Southwest. There was more legroom, wider seats(?) and open seating. No first class or business class, so everybody is treated the same. I really liked it compared to the other airlines. I usually fly Delta. I will be looking At SW again for my next trip.

Domestic Economy Phoenix - Orlando
Helpful?
Thank Rick P
1 review
Reviewed 2 days ago
NEW
via mobile

I rode JetBlue to Burbank and Southwest on the return trip and I gotta say that Southwest planes seemed a lot more dated lacking in features although I paid more for my Southwest tickets. The seats had no built in entertainment system, you're forced to use your own device and their WiFi entertainment and drain your battery for the duration...

More 
Domestic Economy Burbank - Chicago

Helpful?
Thank Rob R
Clare, Michigan
Level 6 Contributor
193 reviews
34 helpful votes
Reviewed 2 days ago
NEW

I really enjoy flying with southwest. I think they have the nicest flight assistants and great service. My bags arrive on time and unharmed. The boarding system is different but I really don't mind it.

Domestic Economy Austin - Grand Rapids
Helpful?
Thank Carrie H
Naples, Florida
Level 6 Contributor
824 reviews
291 helpful votes
Reviewed 2 days ago
NEW

I have a few disappointing experiences to share about this flight. First, I’ll begin by writing that I had no issues with the flight itself. The pilot told us what he needed to and got us to our destination on time. The issue I had was with the WiFi. The pilot reset it as passengers were voicing their disapproval. After...

More 
Domestic Economy Pittsburgh - Fort Myers

Helpful?
Thank A T
More ▾
Level 3 Contributor
17 reviews
4 helpful votes
Reviewed 2 days ago
NEW

I have been a SW traveler for close to 30 years. Recently, travel is just so sad - even on SW. I am contemplating going back to delta and O'Hare for my monthly flights to Chicago. Issues: 1. I do not feel it is safe or courteous to let wheelchair passengers deplane before all others. At the very least, it...

More 
Domestic Economy Chicago - Sacramento

Helpful?
Thank S3509VYjacquelines
See travel tips for airlines
“Fly another airline.”
conniep973, 20 Nov 2018 | Read review
“look for the old 737s”
J-H-Carp, 20 Nov 2018 | Read review
“pack your own snacks for these flights.”
dgrobby, 20 Nov 2018 | Read review
“with no assigned seating, the small fee for early bird check in insures pretty much choice of seats!”
RonaldN594, 20 Nov 2018 | Read review
“Call exactly 24 hours prior to flight”
31779, 20 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

1,713 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1713)
Viewed
View from Window (513)
Viewed
Airport (175)
Viewed
Seat (60)
Viewed
Cabin (88)
Viewed
Our fleet (34)
Viewed
Food and Drink (25)
Viewed
Onboard Feature (11)
Viewed
Airline Lounge (7)
Viewed
Other (800)