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Southwest Airlines


31,156 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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31,156 Reviews from our TripAdvisor Community

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31,156 reviews from our community

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Showing 30,815: English reviews
Pune, India
Level 2 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW

Best in class service and they do not charge you to book a seat no seats are reserved they have a saying Customers are treated honestly and fairly, and low fares actually stay low—no unexpected bag fees its transfarency and yesssss......No baggage fees for 2 bags

Date of travel: September 2018
Domestic Economy Cincinnati - Denver
Helpful?
Thank maheshmulje
San Jose, California
Level 5 Contributor
51 reviews
18 helpful votes
Reviewed yesterday
NEW

I travel for work frequently and my airline of choice is Southwest. They have a very good rewards program and once you get used to the boarding process it is very easy. I'm fortunate that I travel enough that i get early A list boarding, but if i did not, i would pay the few extra bucks to get on...

Date of travel: December 2018
More 
Domestic Economy Dallas - San Jose

Helpful?
Thank 539jessieg
Mount Airy, Maryland
Level 5 Contributor
74 reviews
12 helpful votes
Reviewed yesterday
NEW

long flight, but great service from flight attendants. would have preferred to eject the woman behind me, but was not possible

Date of travel: November 2018
International Economy San Juan - Baltimore
Helpful?
Thank jerryk3289
Denver, Colorado
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed yesterday
NEW

Best schedule and flight times to Cancun. Non stop, Free baggage, and always on time. Crew is friendly and they use the new terminal in Cancun. Most other carriers have stops or weird flight times

Date of travel: November 2018
Mexico Economy Los Angeles - Cancun
Helpful?
Thank Q8209DWedb
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

Southwest is my airline of choice. I love that they fly the WWII, Korean and Vietnam veterans on Honor Flights. They are so wonderful to these heroes. Flight attendants are always very kind and helpful. Can't say enough good things about Southwest.

Date of travel: February 2018
Domestic Economy Baltimore - Fort Lauderdale
Helpful?
Thank Mary O
Carlsbad, California
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed yesterday
NEW

I love Southwest for business travel. The flight was on time and very comfortable. Flying out of terminal 1 in San Diego is not fancy but very convenient. I always try to get to the SEaTac airport a little early. there is always something to see.

Date of travel: December 2018
Domestic Economy San Diego - Seattle
Helpful?
Thank pmccainbvg
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

This was only about a two hour flight from Houston Hobby airport to Belize City. I got my tickets well in advance, and the fare was very reasonable. Seats on Southwest are more comfortable than those on some other airlines whose prices are generally much higher.

Date of travel: November 2018
International Economy Houston - Belize City
Helpful?
Thank drdonw
Douglasville, Georgia
Level 4 Contributor
43 reviews
12 helpful votes
Reviewed yesterday
NEW
via mobile

Purchasing Early Bird is a waste of money. A-51 and checked in right at 24 hours. At 6'4 I need the exit row to be comforable. Going forward I will skip the $25 charge, check-in on tume and check with the gate agent to see if its a full flight. If the flight is full, I will pay the $35-$40...

Date of travel: November 2018
More 
Domestic Economy Atlanta - Oakland

Helpful?
Thank Atlfalcoholics
Rochelle, Illinois
Level 5 Contributor
99 reviews
11 helpful votes
Reviewed yesterday
NEW

I don't fly Southwest often because I hate going to Midway Airport but this flight was really nice. I was stuck with a middle seat but I was surprised by how much more room they have in their seats and the leg room is a bit better than most airlines. Overall it was a nice flight.

Date of travel: November 2018
Domestic Economy Los Angeles - Chicago
Helpful?
Thank deanabingham
Bloomington, Illinois
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Southwest continues to not charge for luggage. I love that! I enjoy how the staff is always friendly.

Date of travel: December 2018
Caribbean Economy Chicago - Montego Bay
Helpful?
Thank Bernardo B
See travel tips for airlines
“Do not Pay any exchange fees to the travel agencies as the airlines do not charge for any exchanges”
maheshmulje, 14 Dec 2018 | Read review
“Row 9 gets beverage service first.”
539jessieg, 14 Dec 2018 | Read review
“don't fly if sick”
jerryk3289, 14 Dec 2018 | Read review
“Best to check in online @ 24 hrs to get a better seat.”
Q8209DWedb, 14 Dec 2018 | Read review
“Check in on time to get a good boarding position”
pmccainbvg, 14 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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