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Southwest Airlines


29,983 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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29,983 Reviews from our TripAdvisor Community

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29,983 reviews from our community

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Showing 29,656: English reviews
Saint Francisville, Louisiana
Level 5 Contributor
51 reviews
7 helpful votes
Reviewed yesterday
NEW

Feb. 2010. Medical Mission to Haiti 10days post quake. We showed up at curbside checkin with 2,000 lbs of orthopedic instruments, anesthesia, & surgery equipment & meds, packed in 2 X 2 X 4 plastics tubs. I presented a credit card, but was told they needed to check. Returned in 5 minutes and said “Sir, bags fly free on Southwest.”...

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Domestic Economy Nashville - Fort Lauderdale

Helpful?
Thank Ernest A
Orange County, California
1 review
Reviewed yesterday
NEW

Customer service is dead at Southwest. It should have been apparent with the cattle call line-up that entails their boarding process. I called to have a flight changed and then no action was taken so I fell into the "no show" category and have been making attempts to get a refund on the two one way tickets that I had...

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Domestic Economy Orange - Pittsburgh

Helpful?
Thank sputty500
Waco, Texas
Level 4 Contributor
37 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

I recently flew from Lovefield in Dallas to Charolette. For decades I have flown out of DFW but a few years ago I switched to Lovefield. Southwest has a good selection of flights to the cities I usually fly to. The ease of parking and speed of the ticketing process is what is phenomenal. The time from parking to arriving...

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Domestic Economy Dallas - Charlotte

Helpful?
Thank 1968GT500
Columbus, Ohio
Level 6 Contributor
93 reviews
36 helpful votes
Reviewed yesterday
NEW

I always fly Southwest now because it has so many non-stops, which is the way to fly. I do the 24 hour pre-check which is a must for the type of seats I want. All the seats are big and comfortable. Once in the air they take good care of you and it dosen't feel like your just a passenger....

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Domestic Economy Columbus - Las Vegas

Helpful?
Thank garyhas
Woodridge, Illinois
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed yesterday
NEW

Flight was 6:00 AM but left on time and we had the whole day to site see. Southwest is our go to airline for great prices. The staff are friendly and sometimes funny. Service is simple drinks and pretzels but pretty quick. Free wifi if you want to watch TV. Over all our flights were good

Domestic Economy Chicago - New York City
Helpful?
Thank margaretg610
Metairie, Louisiana
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed yesterday
NEW

The departure flight was on time and we arrived on time in Baltimore. The flight attendants and pilot were humorous and service on the plane was good. The return flight was on time and we actually arrived home early. The only problem I had is my Nike tennis shoes and a few other personal items were stolen from my luggage....

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Domestic Economy New Orleans - Baltimore

Helpful?
Thank terrella504
Pittsburgh, Pennsylvania
2 reviews
Reviewed yesterday
NEW

The stewards and stewardesses were very pleasant and with being booked ( every seat being taken) Southwest offered to store more bags free of charge even if it was a 3rd bag. We got to St Louis ahead of schedule and getting my checked bag was quick and easy.

Domestic Economy Pittsburgh - Saint Louis
Helpful?
Thank katiewoz
2 reviews
1 helpful vote
Reviewed yesterday
NEW

I often fly Southwest because it's economical, good prices and checked bag free. All employees are friendly and helpful. The snacks served are free and good and free soft drinks. Saw the pilot on the way out of the plane and he was very friendly.

Domestic Economy Boston - Atlanta
Helpful?
Thank Faye E
Tell City, Indiana
Level 3 Contributor
23 reviews
2 helpful votes
Reviewed yesterday
NEW

I booked my daughter a flight to come home for a visit. My mistake was I booked it in her maiden name and didn’t notice until she was on her way to the airport. I called the Southwest help line and explained what I had done. The agent Tony was very understanding and told me not to worry he would...

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Domestic Economy Austin - Louisville

Helpful?
Thank patcooper65
Lebanon, New Hampshire
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Nice, smooth flights despite the weather. On time arrivals, but our "delayed" flight became "on time" at the last minute.

Domestic Economy Manchester - Orlando
Helpful?
Thank dotgriswold
See travel tips for airlines
“Avoid this airline because if there is any issue you will not be treated as a valued human but rather as cattle. MOO.”
sputty500, 22 Oct 2018 | Read review
“Make sure to do your 24 hour pre-check for guaranteed seating”
garyhas, 22 Oct 2018 | Read review
“When flying SW, remember to check in on line 24 hours before departure to get a good boarding number”
terrella504, 22 Oct 2018 | Read review
“They all were pleasant and very helpful getting you the answers you need or getting you to were you need to go.”
katiewoz, 22 Oct 2018 | Read review
“Remember to check in online 24 hours before your flight departure.”
fayee741, 22 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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