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Southwest Airlines


26,431 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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26,431 Reviews from our TripAdvisor Community

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26,431 reviews from our community

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Showing 26,135: English reviews
Hilton Head, South Carolina
Level 6 Contributor
247 reviews
90 helpful votes
Reviewed today
NEW

I always fly Southwest when I go to Florida, San Juan and Aruba. I love the way they make you laugh and are so nice. I always feel safe. The pilots are amazing!!!

Domestic Economy Orlando - Pittsburgh
Helpful?
Thank 859Beth
Concord, Ohio
Level 6 Contributor
104 reviews
11 helpful votes
Reviewed today
NEW

Flights pushed back from gate on time both ways but did not take off on time. . Very full flights as well. We felt the attendants were not as attentive as we would have hoped. Flight was 3 hours and we ordered one round of drinks. We were never asked if we wanted anything else and were just cashed out....

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Domestic Economy Cleveland - Denver

Helpful?
Thank 19Danny56
Level 3 Contributor
20 reviews
Reviewed today
NEW

We only fly Southwest if we can help it. They allow two free checked bags plus the two personal items on the plane. in addition to this, if you have a small child, they allow you to check two additional items free of charge (crib, car seat, etc.) They also offer family boarding. They let families with young children board...

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Domestic Economy Albuquerque - Los Angeles

Helpful?
Thank Emily J
Nashville, Tennessee
1 review
Reviewed yesterday
NEW
via mobile

I’m so disappointed . My son plays hockey we use them all the time. Always nice. Called today with a problem that was there fault and nobody cares at the airlines or customer care . I gave it all Documented to bad I can’t get a manager to call me.

Domestic Economy Philadelphia - Nashville
Helpful?
Thank kerrydonnelly
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

South West always pleases no bogus fees bags change fees easy website the list goes on and on no frills but good performances as expected.

Domestic Economy Atlanta - Chicago
Helpful?
1 Thank tettthom
Level 5 Contributor
53 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Always a great crew. Most of the time they are on time. Always very good at communicating. Prices are always good. But you can’t beat not baggage fees. Love it.

Domestic Economy Dallas - Las Vegas
Helpful?
Thank Rick D
Level 5 Contributor
57 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

My family took a flight from San Diego to San Francisco. It arrived 20min early which is a plus. They do not have any TVs for entertainment but if you have a mobile device they do have a southwest portal for you to watch tv shows or you can pay to use Wi-Fi which was $8. Just remember to bring...

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Domestic Economy San Diego - San Francisco

Helpful?
1 Thank fvillota1222
Bradenton, Florida
Level 4 Contributor
25 reviews
6 helpful votes
Reviewed yesterday
NEW

Round trip to and from Tampa on direct flights for some time in the White Mountains, visiting friends and picking up granddaughter from camp. Smooth flight with 3 seats for the two of us! Always a + when this happens. Early arrival! Return flight uneventful with early arrival and baggage right there when we got to carousel. Love this airline✈

Domestic Economy Tampa - Manchester
Helpful?
1 Thank Doreen-Cliff
Langhorne, Pennsylvania
Level 5 Contributor
64 reviews
9 helpful votes
Reviewed yesterday
NEW

I usually always travel Southwest for a couple different reasons: they're pretty much always on time, you don't have to pay a fare for the two luggages you may be taking and the prices are reasonable for the most part - oh, and they give free snacks on the flight no matter how short the flight is. However, even though...

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Domestic Economy Philadelphia - Panama City

Helpful?
Thank A C
Nekoosa, Wisconsin
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed yesterday
NEW

This was my first SW Airlines trip, the flight out was not fun as I didn't know to check in and choose my seats 24 hours ahead. So I checked in at the airport and boarded last,,,the very last!! My husband and I didn't get to sit together and I sat between two absolutely huge men,,,,tight fit!! I did like...

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Domestic Economy Chicago - San Francisco

Helpful?
Thank Lynn A
See travel tips for airlines
“Pay the $15.00 to board first or you may be separated from your family or sit in the back!!!”
859Beth, 21 Aug 2018 | Read review
“Take advantage of family boarding! And be sure to have your lap child ticket ready!”
W6612RDemilyj, 21 Aug 2018 | Read review
“Hey in the A group of at least the first 30 in B if you have 2 or more people and want to sit together.”
Doreen-Cliff, 20 Aug 2018 | Read review
“Use their 24 Hr checin on the Net its easy”
palomah1, 20 Aug 2018 | Read review
“Do early bird check in! Well worth the money.”
aamjr2020, 20 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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