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SmartWings


1,736 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic 011 420 220 116 686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,736 Reviews from our TripAdvisor Community

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1,736 reviews from our community

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Showing 336: English reviews
2 reviews
Reviewed 3 July 2016 via mobile

I flew Prague-Burgas with Smartwings. The price was the same as if I flew with Czech Airlines or Bulgaria Air but the service was really low cost. No web check-in. Only 15kg checked-in luggage and only 5kg in the cabin. The in-flight service is paid only, not even water is included in the price. And their return flight was delayed...

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Europe Economy Prague - Burgas

Helpful?
Thank Борис П
Tel Aviv, Israel
1 review
3 helpful votes
Reviewed 26 June 2016

The worst flights I've ever had. Flew to and from Prague. check-in was horrible, there's no online check-in so everyone come to the airport early to get good seats. But SmartWings open check-in counter only 2 hours before departure, this means long long line on check-in even if you came early. They couldn't check-in everyone in 2 hours so flight...

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International Economy Tel Aviv - Prague

Helpful?
3 Thank Travelist1986
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 24 June 2016

I was very worried before my flight because there isn't a lot of reviews from smartwings and I was super worried about cancelled flights. But the flight was unexpectedly good! I booked my flight directly from smratwing's website so I was able to check-in online and there was no lineup for the luggage drop line at all (for some reasons,...

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Europe Economy Prague - London

Helpful?
Thank 332carmenn
London, United Kingdom
Level 6 Contributor
99 reviews
20 helpful votes
Reviewed 12 June 2016

The whole process from booking to check-in is super easy, you don´t have to worry about check-in online, simply get to the airport and a member of staff will do it for you. Flight ok without any difficulties.

Europe Economy Prague - London
Helpful?
Thank Martina V
London, United Kingdom
Level 5 Contributor
73 reviews
21 helpful votes
Reviewed 10 June 2016

Well you get what you paid for - really downgraded plane but we got to our destination safe and on time for a low price. What brought my attention is that they work in partnership with Czech Airlines - so be aware of this if you book with Czech.

Europe Economy London - Prague
Helpful?
2 Thank Annie L
London, United Kingdom
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 8 June 2016

Booked through sky scanner for a flight to Prague for 11 people. I then got an email from Smartwings saying that half of my travellers have missed out on the flight that I have paid for and that if I wanted them to fly with us then I had to pay extra? I had no choice but to pay the...

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Europe Economy London - Prague

Helpful?
2 Thank Damien S
Greater London, United Kingdom
1 review
2 helpful votes
Reviewed 7 June 2016

Using this airline on regular basis, mostly the LGW-PRG route. Superb value pricewise, mostly new looking,clean aircraft and very pleasant and professional crew- which is not always the case on other low cost carriers.

Europe Economy London - Prague
Helpful?
2 Thank sivgirl
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 6 June 2016

Worst service ever, wasn't able to do the checking online , they kept me on the phone for ages , transferred me to technical team , none available, at last they put me through to technical team and they noticed the issue assuring me I would be able to do the checking in at the airport without any charges ....

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Europe Economy London - Prague

Helpful?
1 Thank Lily E
Dubai, United Arab Emirates
Level 6 Contributor
276 reviews
115 helpful votes
Reviewed 12 May 2016

My husband and I booked this as we thought the price was exceptionally good and we were recommended it by some friends who have done this on a trip back to the UK from Dubai. The only downside was we got the 1930 flight from Dubai which gets you into Prague at 0020. The flight itself as we paid for...

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International Economy Dubai - Prague

Helpful?
2 Thank topcat1972
Prague
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 12 May 2016

This airline doesn't allow online checkin. Had to stand in line for more than hour toget my boarding pass. Boeing737 - 900 was all packed and there were at least 3 extra rows of seats added in the cabin so no space for legs at all. Prices of snacks and drinks sre the usual low cost up in the air...

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Russia Economy Prague - Moscow

Helpful?
Thank DeeDeePrague
See travel tips for airlines
“Have some free time after the flight, because there is a high chance for a delay.”
IlyaT122, 11 Oct 2018 | Read review
“Try the emergency rows, more leg room”
Glick2013, 7 Oct 2018 | Read review
“avoid Smartwings only legs”
daguerrotypeLondon, 4 Oct 2018 | Read review
“No online check-in possible”
asb1952, 1 Oct 2018 | Read review
“if you like to wait, be late and having no comfort, then choose this company.”
MarekW931, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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