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SmartWings


1,766 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic 011 420 220 116 686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,766 Reviews from our TripAdvisor Community

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1,766 reviews from our community

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Showing 341: English reviews
Level 3 Contributor
13 reviews
10 helpful votes
Reviewed 3 August 2016

I order flight at czech airlines site, the carrier is smartwing, and in the plane they call it travel servis. No food , no service and 3 hours late . I was expected much more for this price. For this price i expect to get a meal.

Date of travel: July 2016
International Economy Tel Aviv - Prague
Helpful?
Thank MosheL95
Anyang, South Korea
Level 6 Contributor
270 reviews
20 helpful votes
Reviewed 1 August 2016

Praha to Zagreb (Code share with Czech Airline, operating flight by Smartwings). Cheap price (around 100~110 euro). That's their strength, and everything. No food except payment, Baggage was limited to 15kg (above that, 6 euro / 1kg). But seat was ok, not inconvient. It was my first time to fly with Propeller Airplane, but it was ok.

Date of travel: June 2016
Europe Economy Prague - Zagreb
Helpful?
Thank minstrelll88
2 reviews
3 helpful votes
Reviewed 1 August 2016

It was a poor experience both ways. Going there we boarded 1.5 hours late, and took off 2.5 hours late. They have squeezed in more passengers and there is less room than on a usual flight. No services: drinks and others are payed for... Not even water.

Date of travel: July 2016
International Economy Tel Aviv - Prague
Helpful?
3 Thank Roy A
Adelaide, Australia
Level 3 Contributor
18 reviews
17 helpful votes
Reviewed 30 July 2016

Booked flights from Prague to Tel Aviv and return. Then Prague Valencia and return. First time to use this airline in Europe. This was our experience over the course of 4 days. Lost our luggage from Tel Aviv to Prague Not once was the flight less than an hour late for take off Inquired to change flight and advised to...

Date of travel: July 2016
More 
International Economy Prague - Tel Aviv

Helpful?
1 Thank Jon T
norfolk
Level 4 Contributor
2 reviews
2 helpful votes
Reviewed 29 July 2016

On checkin for outward flight we were told that there was a 1hour delay and we were given vouchers to the value of £5. Should have smelt a rat as vouchers are not normally issued for delays of less than 2 hours. Flight eventually left nearly 3 hours late. Arrived 160 mins late just 10 mins short of the deadline...

Date of travel: July 2016
More 
Europe Economy London - Prague

Helpful?
1 Thank breckaway
Haifa, Israel
Level 2 Contributor
7 reviews
Reviewed 28 July 2016

As a group we had a round trip from Tel-Aviv to Malaga Spain and back again, and in both flights were delayed for 2-3 hours. And I am talking about delays in ungodly hours. For instance our flight back it was scheduled at 00:40 and we actually took off at 03:30 am and since you have to be three hours...

Date of travel: July 2016
More 
International Economy Tel Aviv - Malaga

Helpful?
Thank freedompryce
Doha
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 24 July 2016

I know this is a budget airline, but they don't have to rub it in with horrible horrible seats, virtually no air circulation in the cabin and it's too hot to be comfortable! I'm never gonna use this airline ever again! It made me anxious about flying!

Date of travel: June 2016
Europe Economy Prague - Malaga
Helpful?
1 Thank Travelomaniac80
County Wicklow, Ireland
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 23 July 2016

We arrived early to do baggage drop as I had already checked in online, however the queue was an hour and half long. When we got to the top the girl was nearly crying, apparently none of the online check in seats were recorded so they had to start fresh. On the flight the seats are cramped, the air and...

Date of travel: July 2016
More 
Europe Economy Dublin - Lanzarote

Helpful?
Thank lmhatton
Tallebudgera, Australia
Level 2 Contributor
4 reviews
Reviewed 21 July 2016

All ok but the luggage is a trap. The hold luggage is limited to 15Kg & hand luggage to 5Kg with if your carry on exceeds this then must be place in hold & excess is 6 Euros per kilo --- if you want what other most airlines allow at 23Kg then is like buying another ticket & this info...

Date of travel: June 2016
More 
Europe Economy Prague - Dubrovnik

Helpful?
Thank pcw2013
Level 6 Contributor
113 reviews
104 helpful votes
Reviewed 20 July 2016 via mobile

Flew out to Prague for 4 days...supposed to fly at 9:55pm the gate was shown when the plane hadn't even left it's prior destination ( just to get people away from the phones and to stop calling the aviator women to complain) it was the wrong gate....everyone then eventually had to go to a different gate. Plane took off at...

Date of travel: July 2016
More 
Europe Economy London - Prague

Helpful?
Thank Ninasunlover
See travel tips for airlines
“Have some free time after the flight, because there is a high chance for a delay.”
IlyaT122, 11 Oct 2018 | Read review
“Try the emergency rows, more leg room”
Glick2013, 7 Oct 2018 | Read review
“avoid Smartwings only legs”
daguerrotypeLondon, 4 Oct 2018 | Read review
“No online check-in possible”
asb1952, 1 Oct 2018 | Read review
“if you like to wait, be late and having no comfort, then choose this company.”
MarekW931, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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