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SmartWings


1,786 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic 011 420 220 116 686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,786 Reviews from our TripAdvisor Community

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1,786 reviews from our community

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Showing 344: English reviews
Level 6 Contributor
106 reviews
24 helpful votes
Reviewed 30 August 2016

There was no choice of the airlines because this was chosen by travel agency. TRAVEL SERVICE (SMARTWINGS) is a real low-cost, not enough space for legs, everything to be paid, even water. Fortunately, the flight was 2 hours only.

Date of travel: August 2016
Europe Economy Prague - Corfu
Helpful?
Thank jaroslavm92
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
11 reviews
7 helpful votes
Reviewed 28 August 2016

We booked a package through First Choice and were expecting a Thomson airline flight which whilst no extras (long gone are the meals/film etc) but you do have an expectation of the space/temperature/things to buy etc. This was a very budget airline experience. I found it really unpleasant but had to really try and thing what it was exactly that...

Date of travel: August 2016
More 
Europe Economy Newcastle upon Tyne - Las Palmas de Gran Canaria

Helpful?
Thank Lilibet29
Level 4 Contributor
27 reviews
5 helpful votes
Reviewed 24 August 2016

Terrible experience: Delay of about 2 hours They even sell a water. Air hostesses aren't nice. Very-very tightly, no space for legs. Very uncomfortable chairs.

Date of travel: August 2016
International Economy Tel Aviv - Prague
Helpful?
Thank ValerieAlex
Prague, Czech Republic
Level 5 Contributor
54 reviews
17 helpful votes
Reviewed 23 August 2016

I used this flight for our holiday trip to Chania, Crete. I was really satisfied with the service provided on the board, just one remark - any refreshment has been necessary to buy. In my opinion at least the water could be offered free of charge.From other side the price for the flight is for travel agency probably calculated as...

Date of travel: July 2016
More 
Europe Economy Prague - Chania Town

Helpful?
Thank Zdeněk S
Level 2 Contributor
5 reviews
6 helpful votes
Reviewed 14 August 2016

Small place for legs. The ticket price wasn't the best for what the did. The pilot didn't land the best way. Everything to eat and drink was paid. The plane was good. The people serving you vere nice. They probably wanted to spend as small amount of money as possible so they vere going to the cruise level very quickly....

Date of travel: October 2015
More 
Europe Economy Prague - Heraklion

Helpful?
Thank Oliver T
Gateshead, United Kingdom
Level 1 Contributor
5 reviews
4 helpful votes
Reviewed 9 August 2016 via mobile

The worst flights I've ever had. Booked through Thompsons so I expected better. The temperature in the plane was in the high thirties there and back leaving most of the passengers agitated. Not a good way to start or finish a holiday. The flight assistants had to use a calculator to work out the price of three beers at four...

Date of travel: August 2016
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Europe Economy Newcastle upon Tyne - Las Palmas de Gran Canaria

Helpful?
1 Thank Ken5058
Tel Aviv, Israel
Level 4 Contributor
27 reviews
7 helpful votes
Reviewed 9 August 2016 via mobile

I tend to fly often, and am used to all the tricks flight companies pull in order to cut costs. But here they went much further and made the whole experience unbearable. They decided to chenge the plane few hours before the departure, cutting several dozens sitting places since the "new" aircraft was smaller. No one thought to notify the...

Date of travel: August 2016
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International Economy Tel Aviv - Prague

Helpful?
1 Thank Dehtiar
Pelhrimov, Czech Republic
Level 6 Contributor
237 reviews
81 helpful votes
Reviewed 7 August 2016

The standard of service on board similar to other low-cost airlines, the staff´s knowledge of English not particularly good but they tried to help and also apologized for our delayed departure - but the delay was 3 hours!! (refreshments offered for free at the airport). I had to substantially change my plans in London. I´d recommend the airline but do...

Date of travel: July 2016
More 
Europe Economy Prague - London

Helpful?
1 Thank charles911
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 5 August 2016

There was a 3 hours delay on our way to Prague and 2 hours delay on our way back. We got neither an explanation nor an apology. Also the plane was dirty and parts of the seat were broken.

Date of travel: July 2016
International Economy Tel Aviv - Prague
Helpful?
Thank LJ1729
Lubbock, Texas
Level 6 Contributor
384 reviews
117 helpful votes
Reviewed 4 August 2016

We flew SmartWings from London to Prague. I'll be honest, after a very long overnight flight from the U.S., we were kind of out of it for this flight, but gladly everything worked out without issues. The airline was very clean and the staff was friendly and attentive. They served us a nice little breakfast with a pastry, jelly, cheese,...

Date of travel: September 2015
More 
Europe Economy London - Prague

Helpful?
Thank BarryBroughton
See travel tips for airlines
“bring food and laptop”
oferta10, 18 Dec 2018 | Read review
“Have some free time after the flight, because there is a high chance for a delay.”
IlyaT122, 11 Oct 2018 | Read review
“Try the emergency rows, more leg room”
Glick2013, 7 Oct 2018 | Read review
“avoid Smartwings only legs”
daguerrotypeLondon, 4 Oct 2018 | Read review
“No online check-in possible”
asb1952, 1 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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