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1,736 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic 011 420 220 116 686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,736 Reviews from our TripAdvisor Community

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1,736 reviews from our community

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Showing 336: English reviews
Bournemouth, United Kingdom
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed 4 weeks ago

Flight was on time. The plane was clean and relatively new. Free newspapers available upon boarding and flight attendants were friendly and attended quickly when we required more water. Captain's update of the flight, first in Czech then in English was comprehensive and interesting... much moreso than other airlines I've flown with. Wifi was available as was in-flight entertainment for...

Europe Economy London - Prague

1 Thank Justin A
Prague, Czech Republic
Level 6 Contributor
145 reviews
35 helpful votes
Reviewed 4 weeks ago

We had a really nice flight with Smartwings to FUE. Flight was not full and we had middle seat free which was really comfortable. Thanks to owner of Canaria Travel (wife of Smartwings owner that is why they still has full meal service on those flight to Canary Islands) we had lunch with free alcohol and non-alcohol drink after take...

Europe Economy Prague - Fuerteventura

Thank Lucasito12345
Ashdod, Israel
1 review
Reviewed 5 weeks ago

So, we flew to Prague to relax and to see the lions , we chose this company not because it was a lowcoster , but it was just a convenient time - it was early arriving, late at night, i.e. we can walk 2 more full days. There, i.e. to Prague, arrived relatively normally - the delay of departure for...

International Economy Prague - Tel Aviv

Thank mayaiokhi
Tel Aviv, Israel
Level 6 Contributor
277 reviews
60 helpful votes
Reviewed 12 October 2018

There was a delay of about an hour in both directions. No legroom, no entertainment. There were not adequate arrangement ( baby cot). Service was o.k, they allow baggage -no extra charge.

International Economy Tel Aviv - Tenerife
Thank ramidov
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed 12 October 2018

No legroom, no drinks and delays. Out flight attendant looked very grumpy. I missed my connection flight because of a flight delay. Wrote them an email about that. More than two weeks after, still no reply. Avoid if possible.

International Economy Tel Aviv - Tenerife
1 Thank IlyaT122
Tel Aviv, Israel
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed 10 October 2018

In spite of the apparently cheap price (380USD for a two-way ticket), I think it did not provide good value for the amount paid. To begin with, the airline's restriction on checked-in luggage is 15kg only, which could be inconvenient for people taking a relatively long vacation. Second, at least at my flight, the attendants were hardly smiling. You would...

International Economy Tel Aviv - Prague

Thank andrey84perlin
Fair Lawn, New Jersey
Level 6 Contributor
205 reviews
32 helpful votes
Reviewed 8 October 2018

It was kind of charter flight. They allowed more baggage than competition. The service was OK although only water was served free. Get from A to Z with low price and decent service. I would fly again with them

International Economy Tel Aviv - Verona
Thank Glick2013
Level 5 Contributor
46 reviews
12 helpful votes
Reviewed 6 October 2018

just what one needs comfortable seats and space for legs professional crew clean aircraft we had a good pleasant flight

International Economy Tel Aviv - Bucharest
Thank Julian Z
Royal Tunbridge Wells, United Kingdom
Level 6 Contributor
820 reviews
322 helpful votes
Reviewed 6 October 2018 via mobile

Check in three hours before flight is brilliant, I walked straight to the check in desk 2.5 hours before flight (no queues). Flight left on time and air stewards on the flight were helpful and attentive. New style aircraft with good leg room, for the price I paid this was a very good option and would certainly fly with Smart...

Europe Economy London - Prague

Thank Clive R
County Dublin, Ireland
Level 4 Contributor
30 reviews
29 helpful votes
Reviewed 5 October 2018 via mobile

Travelled with "Travel Service Airlines" on our outward journey to lanzarote and returned with "Smartwings" both chartered by TUI. Both are pretty an ok airline. With fast turnarounds due to delays etc sadly cleanliness has to suffer. A bit of a bumpy ride due to the big turbulence, but the airline can't control the weather.

Europe Economy Lanzarote - Dublin
Thank Alan N
See travel tips for airlines
“Have some free time after the flight, because there is a high chance for a delay.”
IlyaT122, 11 Oct 2018 | Read review
“Try the emergency rows, more leg room”
Glick2013, 7 Oct 2018 | Read review
“avoid Smartwings only legs”
daguerrotypeLondon, 4 Oct 2018 | Read review
“No online check-in possible”
asb1952, 1 Oct 2018 | Read review
“if you like to wait, be late and having no comfort, then choose this company.”
MarekW931, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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