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SmartWings


1,843 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic 011 420 220 116 686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,843 Reviews from our TripAdvisor Community

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1,843 reviews from our community

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Showing 357: English reviews
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 5 weeks ago

I travelled from London Gatwick to Prague and then on to Dubai. When I collected my luggage in Prague my case had been unzipped, everything inside was moved around and the Christmas cards that family and friends had given me to take back to my family in Dubai had been ripped open, obviously Searching for money, why else would you...

Date of travel: December 2018
More 
Europe Economy London - Prague

Helpful?
Thank Barry E
Peterborough, United Kingdom
Level 4 Contributor
12 reviews
14 helpful votes
Reviewed 19 December 2018

We had a delay of over five hours with this company. When they were refueling the aircraft it was pouring out of the tanks. We were sent back to the departure lounge twice with no explanation. Have written to the head office in the Czech Republic 4 times about this delay with no response. And they do not have a...

Date of travel: May 2018
More 
Europe Economy London - Tenerife

Helpful?
1 Thank John H
Netanya, Israel
Level 3 Contributor
16 reviews
6 helpful votes
Reviewed 19 December 2018

There isn't online check in from and to TLV airport. The airplane is very crowded. On our flight they made over booking and didn't let us do check in, and only thanks to one passenger that didn't arrive, they let us go on the flight at the last moment. There was 1 passenger that was left off the plane due...

Date of travel: December 2018
More 
International Economy Tel Aviv - Prague

Helpful?
Thank Galit E
Tel Aviv, Israel
Level 6 Contributor
187 reviews
93 helpful votes
Reviewed 18 December 2018

Quite crowded plane no room for legs no service at all, only a half glass of warm water everything else, just if you pay no In-flight entertainment and no wifi

Date of travel: December 2018
International Economy Tel Aviv - Tenerife
Helpful?
Thank oferta10
2 reviews
1 helpful vote
Reviewed 18 December 2018

Amazing trip and the airline service was super awesome!! ON time and well responsive to the passengers.

Date of travel: November 2018
International Economy Prague - Dubai
Helpful?
1 Thank HashimL4
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed 18 December 2018 via mobile

Really liked travelling with this airline. No fuss, 1 bag (23kg)included in price which was very competitive, plus you were offered a free water drink once you are airbourne nice touch. Easy check in, Well done!

Date of travel: December 2018
Europe Economy London - Prague
Helpful?
Thank David S
1 review
Reviewed 9 December 2018

Flying for the first time with SmartWings. Reading the previous reviews I was not expecting too much, to be honest I was even worried how the whole flight will go or if it will realize at all. But when you expect the worst, you get the best! The flight took off on time arrived also on time. The whole experience...

Date of travel: December 2018
More 
International Economy Prague - Dubai

Helpful?
Thank Jasmina B
Trebic, Czech Republic
Level 1 Contributor
4 reviews
Reviewed 6 December 2018

I flew with smartwings/travel service last for long distance. The legroom was absolutely not enough. This 6,5 hours was the worst, i´ve ever had. No more

Date of travel: February 2018
International Economy Prague - Dubai
Helpful?
Thank Ondra F
Jerusalem, Israel
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 1 December 2018

Fright On November 13 return flight Nov 20 Pleasant flts right on time. Service was good but not great. Flight wasn't full so we had plenty of room

Date of travel: November 2018
International Economy Tel Aviv - Tenerife
Helpful?
Thank svday
1 review
Reviewed 22 November 2018 via mobile

Before planning my trip I was checking airlines that have direct flights and first pop up choice was SmartWings. Never flight with them before so do my friends. Checked feedback and was surprised as it was just horrible... nevertheless only my own opinion can help me to rate the airlines and I don’t usually trust internet feedbacks . Absolutely surprised!...

Date of travel: November 2018
More 
International Economy Prague - Dubai

Helpful?
Thank Диляра Б
See travel tips for airlines
“try to avoid travelling with this airline if possible”
JIRIJJ, 5 Jan 2019 | Read review
“Choose a service provider who's staff doesn't steal gifts from your luggage at Christmas or any other time.”
153barrye, 20 Dec 2018 | Read review
“Don't use them”
Hopposhsenior, 19 Dec 2018 | Read review
“bring food and laptop”
oferta10, 18 Dec 2018 | Read review
“Have some free time after the flight, because there is a high chance for a delay.”
IlyaT122, 11 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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