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SmartWings


1,379 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic 011 420 220 116 686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,379 Reviews from our TripAdvisor Community

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1,379 reviews from our community

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Showing 277: English reviews
Level 2 Contributor
8 reviews
Reviewed 2 days ago
NEW
via mobile

Our first experience with SmartWings airline. It was on time without any problems, but also without any special that eould differentiate the airline from hundreds of others.

Europe Economy Prague - Chania Town
Helpful?
Thank Jan S
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW

On the way back from Prague the bathroom was terribly dirty. There was no option to do pre check in.

International Economy Tel Aviv - Prague
Helpful?
Thank Yossi C
Jerusalem, Israel
Level 6 Contributor
137 reviews
46 helpful votes
Reviewed 3 days ago
NEW

It was a connection flight via Prague where we were supposed to wait for just 45 mins but actually it took almost 3 hours. The most enrage thing was to find out that the luggage has not arrived and we have to wait 72 hours till it will be delivered.

International Economy Burgas - Tel Aviv
Helpful?
Thank Mikhail R
Level 2 Contributor
3 reviews
2 helpful votes
Reviewed 1 week ago
NEW
via mobile

So there we were looking forward to our summer holiday, myself my wife and our 3 sons aged 3,10 and 14 boarded our flight from LGW to Marsa Alam with a connecting flight from Prague, so firstly our flight was delayed by an hour from LGW, which gave us no time to make the connection flight in Prague, we hurried...

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International Economy London - Marsa Alam

Helpful?
1 Thank Daniel M
1 review
Reviewed 1 week ago

I've paid for extra leg space in the emergency exit row, but eventually, this was a regular row with no extra space. Customer service ignoring my appeal to refund the additional fee. My first and last flight with this company.

International Economy Tel Aviv - Prague
Helpful?
Thank Semper V
South Bend, Indiana
Level 6 Contributor
75 reviews
14 helpful votes
Reviewed 1 week ago via mobile

When flying between Prague and London, this was the only cheap option. The flight itself was not bad. However, we sat in the plane on the runway for an hour without any explanation on the way to Prague. On the return flight, we were delayed around 2 hours and ended up having to make different plans to get home.

Europe Economy London - Prague
Helpful?
Thank Clay G
Jerusalem, Israel
1 review
Reviewed 2 weeks ago

My very first honeymoon with my wife ended in total disaster,thanks to "SMART WINGS ".(still trying to figure out whats smart about this airline ). We took off 4 hrs behind schedule without our luggage .The crew promised we will get the luggage delivered to our door that day , well its a day later and no sign of my...

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International Economy Prague - Tel Aviv

Helpful?
Thank devorahpaskus
Evansville, Indiana
Level 5 Contributor
49 reviews
13 helpful votes
Reviewed 2 weeks ago via mobile

This is a low cost carrier. On our way to split they were twenty minutes late. On our way back about an hour. They were waiting for another plane. The plan that came from Prague went to Warsaw and the plane from Warsaw continued to Prague. Service on board is basic. Anything but a cup of water is for a...

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Europe Economy Split - Prague

Helpful?
Thank minicpr
Birmingham, United Kingdom
Level 6 Contributor
723 reviews
319 helpful votes
Reviewed 3 weeks ago

I guess any airline review is formed by whether they were delayed or not. We were but only slightly - about 40 minutes and the pilot did make the time up. This is sold as a codeshare with Czech airlines and I believe if you booked a CA flight then you could check in online. We had a Smartwings ticket...

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Europe Economy Birmingham - Prague

Helpful?
Thank davidandmel
London, England, United Kingdom
Level 3 Contributor
15 reviews
8 helpful votes
Reviewed 3 weeks ago

On both legs of our trip the flights were delayed. No sense of urgency from the staff and crew. flight took its time leaving Gatwick on the way back flight was delayed by 3 hours, little explanation other than the plane arrived late, this meant that getting home late at night was not a pleasant experience. Seats are hard and...

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Europe Economy London - Prague

Helpful?
Thank Parmdeep J
See travel tips for airlines
“Paying for extra leg space does not guarantee that you will get it.”
semperv2018, 11 Aug 2018 | Read review
“Be prepared for delays.”
parmdeepj, 23 Jul 2018 | Read review
“Warmly recommend never fly with this airline.”
ReuvenS, 19 Jul 2018 | Read review
“With SmartWings you never know...”
jakubh2013, 18 Jul 2018 | Read review
“Another airline”
bohdank518, 4 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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