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SmartWings


1,764 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic 011 420 220 116 686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,764 Reviews from our TripAdvisor Community

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1,764 reviews from our community

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Showing 341: English reviews
1 review
Reviewed 3 days ago
NEW

Flying for the first time with SmartWings. Reading the previous reviews I was not expecting too much, to be honest I was even worried how the whole flight will go or if it will realize at all. But when you expect the worst, you get the best! The flight took off on time arrived also on time. The whole experience...

Date of travel: December 2018
More 
International Economy Prague - Dubai

Helpful?
Thank Jasmina B
Trebic, Czech Republic
Level 1 Contributor
4 reviews
Reviewed 6 days ago
NEW

I flew with smartwings/travel service last for long distance. The legroom was absolutely not enough. This 6,5 hours was the worst, i´ve ever had. No more

Date of travel: February 2018
International Economy Prague - Dubai
Helpful?
Thank Ondra F
Jerusalem, Israel
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 1 week ago

Fright On November 13 return flight Nov 20 Pleasant flts right on time. Service was good but not great. Flight wasn't full so we had plenty of room

Date of travel: November 2018
International Economy Tel Aviv - Tenerife
Helpful?
Thank svday
1 review
Reviewed 2 weeks ago via mobile

Before planning my trip I was checking airlines that have direct flights and first pop up choice was SmartWings. Never flight with them before so do my friends. Checked feedback and was surprised as it was just horrible... nevertheless only my own opinion can help me to rate the airlines and I don’t usually trust internet feedbacks . Absolutely surprised!...

Date of travel: November 2018
More 
International Economy Prague - Dubai

Helpful?
Thank Диляра Б
Prague, Czech Republic
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 weeks ago

I fly a lot. Usually I was flying with Czech Airlines out of Prague, however, since the buyout of CSA by Smartwings it seems that a lot of CSA flights are operated by Smartwings. They didn't honor the higher priced ticket that includes the seat selection, booked through CSA. The cabin crew are disturbing passengers with their "sales trolleys" though...

Date of travel: November 2018
More 
Europe Economy Moscow - Prague

Helpful?
Thank Zsolt M
Level 1 Contributor
4 reviews
Reviewed 4 weeks ago

The flight was perfect - no delay outwards, just half an hour on return. Food was tasty (even for children), service was excellent. The overall experience was really pleasant, even our 3-year old daughter was calm and happy (slept for two hours on the way back), the seats were comfortable, toilets clean... We will be happy to fly with this...

Date of travel: October 2018
More 
International Economy Prague - Dubai

Helpful?
Thank Navigator05874461436
Dvur Kralove nad Labem, Czech Republic
Level 3 Contributor
8 reviews
4 helpful votes
Reviewed 4 weeks ago

Day flight to Ras al Khaimah, all in time and without any problems, no delays. Modern Boeing. Food, choice of two main meals, service good. Lots of drinks. Without onboard entertainment, during the flight to RAK it was partly possible to buy some. At the international airport in RAK - super. Small airport, quick check-in, no queues, professional staff, I...

Date of travel: October 2018
More 
International Economy Prague - Ras Al Khaimah

Helpful?
Thank Milan P
Beckingen, Germany
Level 4 Contributor
31 reviews
6 helpful votes
Reviewed 5 weeks ago

We flew with Smartwings as a full charter but it was a very good experience. Had drinks and a snack, normal seating space and comfortable seats. Instead of Condor, drinks and snacks were for free during this charter and drings were served multiple times. Very nice and friendly cabin crew, informative pilot.

Date of travel: October 2018
Europe Economy Heraklion - Frankfurt
Helpful?
Thank Auguschd
UK
Level 3 Contributor
11 reviews
8 helpful votes
Reviewed 5 weeks ago

For a discount(ish) airline, it all worked well. Flight was on time outwards, late on return. Food selection onboard was mediocre. But it worked :)

Date of travel: July 2018
Europe Economy Prague - Funchal
Helpful?
Thank peterpcl
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 6 November 2018 via mobile

I fly a lot, but I never experienced this attitude to passengers before. I understand that it'a a lowcoster, but this is to much. The flight was at 23:25 . People want to sleep,but the captain did everything to wake people up! The sound from dynamics was so strong, that lots of people woke up including me. And the useless...

Date of travel: November 2018
More 
Europe Economy Moscow - Prague

Helpful?
1 Thank Алина З
See travel tips for airlines
“Have some free time after the flight, because there is a high chance for a delay.”
IlyaT122, 11 Oct 2018 | Read review
“Try the emergency rows, more leg room”
Glick2013, 7 Oct 2018 | Read review
“avoid Smartwings only legs”
daguerrotypeLondon, 4 Oct 2018 | Read review
“No online check-in possible”
asb1952, 1 Oct 2018 | Read review
“if you like to wait, be late and having no comfort, then choose this company.”
MarekW931, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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