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Singapore Airlines

26,581 reviews
Headquarters: Airline House, 25 Airline Road, Singapore Singapore 819829
Overview
4.026,581 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Singapore Airlines

Airline Alliance

Star Alliance
Headquarters: Airline House, 25 Airline Road, Singapore Singapore 819829

Airline Summary

Singapore Airlines (SQ), the flag carrier of Singapore, is consistently ranked among the world’s best airlines. Singapore Changi Airport (SIN) serves as its main base where flights to more than 60 destinations in over 30 countries are offered. The airline has an all wide-body fleet and cabin classes include the ultra-luxurious Singapore Airlines Suites (only available on the Airbus A380), First Class, Business Class, Premium Economy Class, and Economy Class. Singapore Airlines is a member of Star Alliance and has codeshare partnerships with more than 36 other airlines. KrisFlyer is the frequent flyer programme of the Singapore Airlines Group. Members who attain Gold or PPS Club statuses, as well as Suites/First/Business Class passengers have access to the SilverKris or Star Alliance Gold lounges located across the network.
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26581Reviews
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David M wrote a review Yesterday
2 contributions
London - Singapore
International
WORST AIRLINE!!! Cost me money for their incompetence as an airline. Been making a complaint to be told by the rude staff they won’t speak to anyone on the phone and all done by email. Won’t just pick up the phone and actually provide customer care. The plane was old, dirty and not what I expected. EASY JET provides a better service. Shocking company. Make sure to avoid.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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✩☾jr☽✩ wrote a review Yesterday
Phnom Penh, Cambodia5 contributions
Phnom Penh - Singapore
Southeast Asia
On board, the staffs (they are SUPER friendly) they served all passengers delicious/yummy foods. Smooth landing and on baggage claim, our suitcase was perfectly FINE.
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chris F wrote a review 18 Apr
Brisbane, Australia1 contribution
Brisbane - London
International
Very poor customer service, unable to speak with anyone, always directed to website. My adult son and I are travelling on 2 May. He is a full-time manual wheelchair user with an attachment - SmartDrive (has lithium battery). I started 4 days phoning to speak with someone about the process and get it all sorted. No such luck no matter what numbers you push you end up being directed to go to website. After submitting an enquiry online I did receive an email asking us to book a callback from SA which I did and received confirmation email. I sat up til midnight waiting for the call (nominated time window was 8pm to 11pm). So frustrating and disappointing. I replied to their latest email at midnight, now more than 12 hours later still nothing. Not sure what to do next...
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Abigail M wrote a review 18 Apr
1 contribution
London - Singapore
International
Staff were stressy, forced all window blinds to be closed for several hours on a morning flight! Plunging the cabin into darkness and then staff disappeared.. Wouldn't recommend the airline
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Evangeline A wrote a review 18 Apr
1 contribution
Milan - Singapore
International
Call centre service is absolutely terrible. The staff Eimi is rude and condescending. What a representative of Singapore Airlines. The call centre also opened a case but did not bother to follow up even though they said they will between 24-72 hours.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Seraya wrote a tip 15 Apr
"If the person in front of you puts their seat back whilst during meal service, don't be afraid to ask them to kindly put their seat back up."
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Gail wrote a tip 14 Apr
"If you’re flying business class there’s a menu selection ahead of time, it’s great to choose your food there. "
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Cydny W wrote a tip 11 Apr
"Never travel with out a luggage tracking device. Singapore Air is suppose to be the best. BUT no customer service. The flight was great..BUT"
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Francois T wrote a tip 10 Apr
"If you choose Premium Economy would suggest to choose seats very early in process as it is a small cabin and usually fully booked. "
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Eldrich M wrote a tip 8 Apr
"Try other airlines"
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ReturnOne-WayMulti-city
Depart
Sat, 04/05
Return
Sat, 11/05
Travellers
1, Economy