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SilkAir

2,009 reviews
Headquarters: 101 Thomson Road #10-03, United Square, Singapore, Singapore Singapore 307591
Overview
3.52,009 reviews
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About SilkAir
Headquarters: 101 Thomson Road #10-03, United Square, Singapore, Singapore Singapore 307591

Airline Summary

Singapore-based SilkAir (MI) is a wholly owned subsidiary of Singapore Airlines (SQ), operating as a full-service regional airline. Founded in 1975 as Tradewinds Charters, the airline operates from a hub at Singapore Changi Airport (SIN). It flies to more than 50 destinations across Asia Pacific, including points in Australia. SilkAir also has codeshare agreements with Bangkok Airways, Garuda Indonesia, Malaysia Airlines, Shenzhen Airlines, Virgin Australia and Vistara, as well as its parent company Singapore Airlines. The airline's fleet of 31 planes features both Business Class and Economy Class cabins.
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Jamie sean Bycroft wrote a review May 2023
Auckland Central, New Zealand3 contributions
Singapore - Bangkok
Southeast Asia
Business Class
we did an 11 hour flight from Nz to Singapore with Singapore airlines, and that was great but As SilkAir is supposedly Singapore airlines budget version it was terrible for 700$ paid for a 1 and a half hour flight As well. I wont be flying SilkAir again because they serve you slop, and for Business class the least they could do was give you a screen to watch tv on plus they fly so low, and it made my stomach very sore flying with them. thankfully they ceased not long ago!.
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Date of travel: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shirleyokk wrote a review Mar 2021
1 contribution1 helpful vote
Medan - Singapore
Southeast Asia
Economy
I have been taking Singapore Airlines and Silk air for a long time but never Have I felt the special mile that a ground crew would be so helpful towards passenger till my last trip from Medan to Singapore. In covid times like this, there are many rules which changes on daily basis and during these tough times for airlines, it would also be the time for airline to evaluate and go the extra mile for passengers during this time in terms of service for the airline to convert more loyal passengers. I would like to express special thanks to Mr JERRY KOH who had been helpful to my wheelchaired father when I was travelling with my 6 year old and dependent parents. He still followed the rules but willing to go the extra mile for us which the local crew were v unhelpful. Thank you Mr Jerry.
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Date of travel: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rohan wrote a review Aug 2020
1 contribution1 helpful vote
Kathmandu - Singapore
Southeast Asia
Economy
I experienced the worst customer services while travelling from Kathmandu, Nepal to Singapore with silk airlines. Hope that's my first and last flight with this airline.
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Date of travel: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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holidayhoney65 wrote a review May 2020
Chessington, United Kingdom1192 contributions153 helpful votes
+1
Singapore - Denpasar
Asia
Economy
I flew with Silkair on 14th March just as travel was starting to change due to Covid19. The flight was half empty so I had 3 seats to myself so plenty of room to spread out. I was on an early flight so slept most of it but I did have breakfast which despite a very anemic looking sausage was very tasty. Silkair is definitely Singapore airlines poorer cousin but despite this it was a very pleasant flight from Singapore to Bali and the planes have a quaintness to them. The staff where helpful and the flight passed quickly.
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Date of travel: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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KGB777 wrote a review May 2020
Singapore, Singapore41727 contributions3157 helpful votes
Manado - Singapore
Southeast Asia
Economy
This was the return leg of my short dive trip to Manado in Jan 2020. Another totally packed flight on Silk AIr. I checked in early so didn't have to wait too long, but I noticed quite a long queue beginning to form after I arrived - not the most efficient check-in process. Another mediocre meal on board - a very big difference to Singapore Airlines, that's for sure. Arrived about 15 mins late into Singapore due to thunderstorms around the time of arrival.
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Date of travel: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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In-flight entertainment, you have Doraemon!
2 Helpful votes
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1 Helpful vote
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Empty flight so plenty of space to spread out
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Not Singapore airlines standard but the planes are quite cute and the colors are very cheerful
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Jamie sean Bycroft wrote a tip May 2023
"just dont fly it."
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JonasCN wrote a tip Apr 2020
"Middle row is the worst cause you get served food last and the popular menu is taken by other passengers."
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Briggshols wrote a tip Mar 2020
"As a frequent flyer I can't recommend this service. More suitable for short distances."
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Eileen2860 wrote a tip Mar 2020
"Always buy your ticket as early as 6 months or more to enjoy cheaper buys."
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Suriani Yusro wrote a tip Mar 2020
"Not worth it since we are paying for SQ price but not as level as the price we paid for."
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Depart
Sat, 27/04
Return
Sat, 04/05
Travellers
1, Economy