Jetstar Airways - Australia & New Zealand Reviews and Flights

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Aaron T wrote a review Yesterday

1 contribution

Sydney - Melbourne

Domestic

Joke of an airline

Had a flight scheduled from Sydney to Melbourne at 6:30pm on 14/11/24, and it was cancelled 1.5 hours before departure because of a storm that at that point had already passed. Was rebooked for a 7pm flight. That flight was then delayed several times until 10:05pm due to “engineering faults”, and then eventually cancelled meaning we had to stay over in Sydney an extra night. Then waited another hour for them to organise accomodation, hoping for a hotel near the airport. Due to “other airline cancellations”, all hotels near airport were booked so they told us we had to get our own taxi to a hotel in the city and to upload the receipt for a reimbursement. Currently now waiting in hotel lobby having arrived 20 mins ago for our room as they’re waiting for confirmation from Jetstar. Absolute joke. And I bet they’ll still have the audacity to weigh our carry on bags tomorrow before we board…

Date of travel: October 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Curiosity49893908652 wrote a review 13 Oct

1 contribution

Bangkok - Perth

International

Worst airline in the world.

They actually look through your bag at the boarding gate to look for water and food. They don't allow people bring their own water. I guess that's because this cheap airline wants to sell water and food to u. I never been asked for searching my bag anywhere at the boarding gate. I usually travel from China to Aus and always bring 1 or 2 bottles of water to the flight. This is my first time on a Jetstar int flight. I'll never travel with them again. worst company.…

Date of travel: October 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

rcraven3 wrote a review 12 Oct

Sydney, Australia2 contributions

Denpasar - Sydney

International

Jetstar - avoid this carrier at all costs

We are a 79 year old couple and booked Jetstar to enable us to travel during the day. We arrived 3 hours prior to our flight and were advised there were no seats available because the flight was overbooked. We enquired about the later flight that evening & were advised it was also overbooked but, if we hung around, we could be lucky if there were any no-shows. Alternatively, we could wait till tomorrow and they would put us up in a hotel with some food vouchers. After an agonising wait, a delightful young Balinese assistant took pity on us and prepared boarding passes for the evening flight, 20 rows apart, to guarantee seats. She also organised a driver and a nearby hotel (at our expense) for us to rest before coming back in 9 hours to check in & bag drop. Our advice, avoid Jetstar at all costs. They are an utter disgrace.…

Date of travel: October 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Benjamin M wrote a review 11 Oct

1 contribution

Sydney - Melbourne

Domestic

Not worth it

Avoid at all costs. They may be cheaper but its worth it to pay a bit more. Staff are rude, their policies are ridiculous and you will end up spending more on extra costs (you need to pay to get a text message reminder about your flight)

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Callie A wrote a review 10 Oct

2 contributions1 helpful vote

Ballina - Sydney

Domestic

disgusting

Jetstar can go F.... themselves Needed proof of my childs Death before they could even offer me credit. I lost my 2.5 year old child and they literally asked for a coroners report or death certificate. They can shove the $300 up their .... "I can appreciate this is an extremely difficult time for you. Once the document is ready, please contact us back so we can check and provide you with a credit voucher. For now, we will be keeping the booking as it is. Rest assured that what we have discussed will be well taken note of on this booking so that the next representative will be advised of this".…

Date of travel: October 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1 Helpful vote

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