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Jetstar Airways - Australia & New Zealand

Headquarters: PO Box 4713, Melbourne, Victoria Australia 03001
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3.013,826 reviews
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About Jetstar Airways - Australia & New Zealand
Headquarters: PO Box 4713, Melbourne, Victoria Australia 03001

Airline Summary

A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.
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13826Reviews
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MATTHEW H wrote a review Yesterday
Nsw26 contributions
Ho Chi Minh City - Sydney
International
Jetstar left our family of four stranded in Ho Chi Minh City after our flight was cancelled due to the global IT outage. There was zero communication or contact from Jetstar until we were physically advised by the check in staff at the airport that the flight had been cancelled. A midnight SMS from Jetstar advised us to call and arrange for a refund or attempt to get us on a flight six days later than originally planned to depart for home. Ultimately we ended up booking vastly more expensive seats on an alternate airline with two stopovers to get us home three days after the original date of our cancelled flight. Jetstars lack of communication, transparency, empathy and customer service has been appalling.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Min-Kyu R wrote a review Yesterday
1 contribution
Brisbane - Seoul
International
Very unsatisfactory response to cancelled flights. Multiple false reassurances of flight rebookings that gets repeatedly cancelled. It forces people to act on the false reassurances (i.e wait, rebook itinerary, rearrange the whole holiday schedule) then cancel again within 24 hours. Utter lack of responsibility from customer service, no proactive proposition for solutions just "its the global it outage issue". Had to beg for accommodation and reschedule to a reasonable time. Does not seem to feel the need to inform consumers of compensations we are entitled and every extra cost that incurs as a result of this chaos seems to need to all "come out of pocket". Very disappointing. Cancellation from IT outage is understandable but not the lack of responsibility to problems that arises from it, seemingly misleading consumers to compensations they are entitled and non-transparency of the whole rebooking process that seems to be "guaranteed" each time. This is not even the first time I had this issue. First time I gave it a benefit of the doubt. Hosever it appears to be a recurrent issue. Even half price fare not worth it.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tim H wrote a review 20 Jul
3 contributions
Melbourne - Adelaide
Domestic
I can appreciate the world outage recently, but jetstar pr is appaulling Friday announcement Melbourne airport after flight cancellation basically get out the airport fend for yourself even though I've paid for a service didn't get, these pr people need to look after customers luckily I can afford to stay in a airport hotel some people can't. At the moment I'm $1400 out of pocket jetstars internet site is appaulling no refund at all to us, we had to stay at ibis at airport our cost book with quantas to fly home $1000 on small aircraft. We are in our sixties with money to travel, jetstar never again PR REALLY BAD GUYS . 00000.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mesake T wrote a review 19 Jul
Sydney, Australia1 contribution
Adelaide - Sydney
Domestic
Im extremely disappointed with my cousins Noah experience on Jetstar flight JQ 764 from Adelaide to Sydney this morning. Unfortunately, my cousins luggage was not handled properly by the ground staff, and when he arrived in Sydney, we found that it had been broken. The carelessness shown by the ground staff is unacceptable, and I'm appalled that my cousins belongings were not treated with the respect and attention they deserve. As a customer, it's reasonable to expect that he’s luggage will be handled with care, but Jetstar failed to meet those expectations. I hope that Jetstar takes this experience seriously and takes immediate action to address the issues with their ground staff and luggage handling procedures. Until then, I would think twice before booking with them again. *Flight Details:* JQ 764, Adelaide to Sydney, July 20, 2024
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lasitha D wrote a review 18 Jul
1 contribution
Adelaide - Sydney
Domestic
Worst airline ever. Once prams are checked in at over sized luggage, no prams provided until the gates. you have to carry kids all the way to the gates. Rude employees at counters, gates, stewards. probably they get paid nuts. Worst is Jetstar ripping off pasengers at gates for even 1kg extra for their carry on luggage. they weigh the hand bags and clutches within that 7kg carry on luggage allowance. better pay high price to fly in qantas or virgin. Rex airlines gonna kill Jetstar very soon as they are pretty good as a budget airline.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lasitha D wrote a tip 18 Jul
"Use Rex. no option, pay a bit extra and fly qantas or virgin"
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Oldjack wrote a tip 18 Jul
"Choose another airline"
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Greg D wrote a tip 15 Jul
"Just get the bare minimum with the ticket purchase. At check in buy seats if you feel like it or buy food/drink on the plane if you want it."
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Lucy wrote a tip 12 Jul
"Don't go to this airline other ones are better "
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Paradise16762741589 wrote a tip 10 Jul
"don’t use this airline if you want to get to a destination as the designated time "
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