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RwandAir


299 reviews
Headquarters: PO Box 7275, Kigali Rwanda 011 250 788 177 000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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299 Reviews from our TripAdvisor Community

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299 reviews from our community

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Showing 283: English reviews
Kampala, Uganda
Level 4 Contributor
32 reviews
11 helpful votes
Reviewed yesterday
NEW

Booked my flight through a travel agent and had a paper ticket which usually denies you the chance to pre check in for your flight and select your seat. Got a window seat which l usually prefer on the way to Dubai BUT right next to the restrooms, so every time someone visited the loos, myself and seatmate were woken...

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International Economy Entebbe - Dubai

Helpful?
Thank lid k
Level 4 Contributor
29 reviews
5 helpful votes
Reviewed 2 days ago
NEW

It was better than expected. It is still a new airline learning the ropes but they thrilled me. the staff did so much to make everyone comfortable and served us well. the flight was smooth and enjoyable except for the landings, they were rough. a passenger on board who's birthday was on that day was surprised with cake and wine,...

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International Economy Abuja - Dubai

Helpful?
Thank Lawrence E
Cape Town Central, South Africa
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed 4 days ago
NEW

Had a fantastic experience. Everything on time both ways. Comfy new planes. Lovely staff. Food a bit dull and average. Movies shown on overhead screens x 2 during flight (Cape Town - Harare - Kigali). Online check-in on way out - but did not receive email reminder on way back, and forgot. But still got window seat both ways -...

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Africa Cape Town Central - Kigali

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Thank Baljit21
Dubai, United Arab Emirates
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed 5 days ago
NEW
via mobile

Flight was delayed out of Brussels but the onboard service was better than I expected. Changerover in Kigali is a slow one, but as much as possible they hold the plane for you.

International Economy Brussels - Johannesburg
Helpful?
Thank Ashleigh_M_21
Brisbane, Australia
Level 1 Contributor
3 reviews
Reviewed 1 week ago
NEW

When I booked with Rwandair I had my reservations, having not flown them before. However, there was no reason for this, the flight was fantastic. The plane was ready in time for a early departure due to all passengers having been checked in. The flight itself was smooth and despite it being a short flight, we were given a "snack"...

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Africa Economy Kilimanjaro National Park - Kigali

Helpful?
Thank Courtz47
Lagos, Nigeria
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 1 week ago
NEW

Smooth flight, was on time take off and landing. Only issue is no inflight entertainment so pack reading entertainment. Kind of a small plane not much legroom

Africa Economy Lagos - Nairobi
Helpful?
Thank Nkay26
Level 3 Contributor
9 reviews
1 helpful vote
Reviewed 1 week ago via mobile

I really would recommend Rwandair, l travelled with the flight on return from Johannesburg to Harare and l must say l was really surprised by the level of good service including the food and drinks they offer and not forgetting how clean the flights were! It was my first time flying with them and l must say l will use...

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Africa Economy Johannesburg - Harare

Helpful?
Thank Forbes K
2 reviews
Reviewed 1 week ago via mobile

Caps off to the amazing service Onboard and professionalism. The length of the (supposed to be long) journey is simplified by the comfort and priceless smiles of these young and professional Rwandan cabin crews all the way.

International Economy Kigali - Brussels
Helpful?
Thank Neza S
London, United Kingdom
Level 5 Contributor
74 reviews
19 helpful votes
Reviewed 1 week ago

It was a 3hour flight. Rwandair being the only direct airline between Harare and Cape town at the time. Flight was delayed by an hour on my out and inbound journeys. Staff was pleasant. Service provided was basic. No entertainment. The meal provided (sausage and brocolli/veg) not appetising(so didn't eat).

Africa Economy Harare - Cape Town Central
Helpful?
Thank Madhumbe
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed 1 week ago

the staff was friendly and it was a comfortable flight back to Johannesburg. The personel at check in made sure each person was checked in with a gap in the middle as the flight was not that full.

Africa Economy Kigali - Johannesburg
Helpful?
Thank AnnaleneBrown
See travel tips for airlines
“Carry your own snacks or meals (if on a long haul flight).”
GiftTheTraveller, 7 Oct 2018 | Read review
“Try and check in online.”
Kufunda, 19 Sep 2018 | Read review
“Only direct flight from Harare to Cape Town”
nigelh656, 17 Sep 2018 | Read review
“small airline, good quality service, small plane is usually full”
stunnyslove, 15 Sep 2018 | Read review
“They don't show a 7kg Carry On limit on their site but there will be one at the counter.”
LivingDreamsJoyfully, 24 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About RwandAir
The country's flag carrier, RwandAir (WB) is headquartered in Kigali, Rwanda, and operates from a base at Kigali International Airport (KGL). Founded in 2002 at Rwandair Express, the airline also flies domestically to Kamembe Airport (KME) in Cyangugu. International flights are available 14 countries in Africa and the Middle East, including Cameroon, Kenya, Nigeria, South Africa, Tanzania and the United Arab Emirates. RwandAir also has codeshare agreements with Brussels Airlines, Ethiopian Airlines, Turkish Airlines, South African Airways and Proflight Zambia. The airline's fleet of aircraft have both Economy Class and Business Class cabins.
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