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RwandAir


340 reviews
Headquarters: PO Box 7275, Kigali Rwanda 011 250 788 177 000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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340 Reviews from our TripAdvisor Community

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340 reviews from our community

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Showing 321: English reviews
Brussels, Belgium
Level 3 Contributor
20 reviews
7 helpful votes
Reviewed 1 week ago via mobile

Rwandair is a small airliner with attractive business class prices. Newly refurbished A330s service LGW/Brussels to Kigali over night with good onwards connections. Great flatbed seat but limited choice of films & music. Food is very good but not inspired. Service is very attentive and pleasant and you can be served both in English and French. Kigali airport is small,...

Date of travel: January 2019
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International Business Class Brussels - Kigali

Helpful?
Thank Klavs S
Harare
Level 1 Contributor
3 reviews
Reviewed 1 week ago via mobile

This was my first time traveling with this airline- ok leaving Harare our flight was delayed for 2.5 hours but overall connecting flight from Kigali to Gatwick was on time and was a pleasant flight. Staff were very friendly and attentive to passengers needs

Date of travel: December 2018
International Economy Harare - London
Helpful?
Thank 616tammyu
Johannesburg, South Africa
Level 3 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago via mobile

I fly quite often (at least twice a month) and most of my destinations are on the African continent. Rwandair is great! The staff is attentive and high touch. The seats are comfortable and the wine list is pretty good!

Date of travel: December 2018
Africa Business Class Johannesburg - Kigali
Helpful?
Thank Buyi S
Crawley, United Kingdom
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 1 week ago via mobile

The trip was long, but the stopover in Kigali was organised by the airline at a luxury hotel. The planes were not full so there was space to stretch and move around a bit. Food and drinks good. I will definitely look at Rwandair options for future flights.

Date of travel: December 2018
International Economy London - Bujumbura
Helpful?
Thank FoodyMags2017
Gothenburg, Sweden
Level 4 Contributor
21 reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

RwandAir really showed me service from the start. I changed my ticket a couple of times, they answered email quick and sorted everything out for me. Unfortunately my flight got delayed from Accra, which made me miss my connecting flight, but no problem cause Rwandaair organized sleep over at a very luxury hotel, drove us there and back and it...

Date of travel: December 2018
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Africa Economy Accra - Johannesburg

Helpful?
Thank annjohansson92
Level 2 Contributor
6 reviews
Reviewed 2 weeks ago

Prior to our flight we were greeted with pathetic customer service during the check in process. Our lay over in Kigali was equally as bad considering that there was no water and we were forced to spend a longer than planned wait in an area which was not big enough to accommodate all individuals awaiting their flight. Upon our return...

Date of travel: December 2018
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International Economy Johannesburg - Mumbai

Helpful?
Thank NLG268
2 reviews
Reviewed 2 weeks ago

First flights with RwandAir and definitely not the last. Young planes, excellent service, good food. Nothing to complain about. Very pleasantly surprised by the quality of this airline.

Date of travel: December 2018
International Economy Brussels - Cape Town Central
Helpful?
Thank Alfrocheiro72
Level 2 Contributor
5 reviews
Reviewed 2 weeks ago via mobile

With this review we want to express our deepest regred that we flown with Randwair. Not only delayed Rwandair our luggage, we still are waiting for a reaction on the several emails (5 over the last month) we sended and about 20 calls we made. This is very very bad for customer satisfaction and we will not fly with Randwair...

Date of travel: December 2018
More 
International Economy Brussels - Kilimanjaro National Park

Helpful?
Thank Nick W
Harare, Zimbabwe
Level 5 Contributor
46 reviews
8 helpful votes
Reviewed 3 weeks ago via mobile

We were scheduled to leave Harare at 3 am for Kigali connecting to London at 730am . The flight to take us to Kigali only arrived at 630. Despite being extremely upset about the delay with 2 small children, the Cabin crew reassured us that the connecting flight would wait and we would not have to overnight in Kigali ....

Date of travel: December 2018
More 
International Business Class Harare - London

Helpful?
Thank AlanaChinhara
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

Not recommending for time bound travellers. Good flight, good asian vegetarian meal, good leg space, amazing crew but a super messy unorganized airline. Massive delays upto 2 to 4 hours round trip with combined destination stops when you have a direct stop. They do not inform change of flight plan and super delays during refuelling.

Date of travel: January 2019
Africa Economy Dar es Salaam - Cape Town Central
Helpful?
Thank Shah_Rishi
See travel tips for airlines
“Share a smile to ear extra mile.”
Ali_Vazir-Jeffery, 1 Jan 2019 | Read review
“Take Ethiopia airline if you can.”
Bismarck211, 29 Dec 2018 | Read review
“carry your own entertainment”
710pamelas, 18 Dec 2018 | Read review
“Limit on board luggage as you may not have space to store it.”
COS80919, 17 Dec 2018 | Read review
“Fly later in the evening; there may be fewer people on the flight which gives you more space. Later flights are cheaper.”
Nigerdave, 14 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About RwandAir
The country's flag carrier, RwandAir (WB) is headquartered in Kigali, Rwanda, and operates from a base at Kigali International Airport (KGL). Founded in 2002 at Rwandair Express, the airline also flies domestically to Kamembe Airport (KME) in Cyangugu. International flights are available 14 countries in Africa and the Middle East, including Cameroon, Kenya, Nigeria, South Africa, Tanzania and the United Arab Emirates. RwandAir also has codeshare agreements with Brussels Airlines, Ethiopian Airlines, Turkish Airlines, South African Airways and Proflight Zambia. The airline's fleet of aircraft have both Economy Class and Business Class cabins.
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