We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Qantas

21,138 reviews
Headquarters: 10 Bourke Road, Mascot, New South Wales Australia 02020
Overview
3.521,138 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Qantas

Airline Alliance

oneworld
Headquarters: 10 Bourke Road, Mascot, New South Wales Australia 02020

Airline Summary

Founded in regional Queensland in 1920, Qantas (QF) is one of Australia’s most iconic brands and has played a central role in the development of the Australian and international aviation industry. Today, the Qantas Group is a diverse global aviation business comprising of regional, domestic and international services; Jetstar, the low-cost carrier group as well as Qantas Loyalty, Australia’s largest Frequent Flyer program with more than 12 million members. In total, the Qantas Group operates more than 7,300 flights each week and, together with its codeshare and oneworld partners, offers flights to more than 1000 destinations around the world.
Read more
21138Reviews
3639Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 7,560
  • 6,140
  • 3,092
  • 1,708
  • 2,641
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Richard B wrote a review 19 Apr
Melbourne, Australia8 contributions2 helpful votes
Manila - Melbourne
International
I like Qantas, I do. I mean, I like Emirates better, but Qantas is great. HOWEVER.... They let you down with their terms and conditions with certain things. For example, I travelled business class a few days ago and my 2-year old luggage (good quality brand that was not cheap)
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Aluce L wrote a review 17 Apr
5 contributions1 helpful vote
Cairns - Sydney
Domestic
My family bought 3 tickets on the same roll. We are expected to have the cabinet up our seats to put our stuff. However, they are ALL occupied by someone else of other seats. There have around 5 bags already placed inside our cabinets ( supposed for our 3 seats!!). The crews
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Geraldine D wrote a review 16 Apr
Canvey Island, United Kingdom30 contributions5 helpful votes
Perth - London
International
After travelling 32 days throughout Australia and New Zealand, this was our 17.5 hour direct flight home. The crew were friendly and welcoming. The seats were comfortable in a small section of the plane between Business and Economy. Good leg room, comfortable pillow that
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Jonathan R wrote a review 15 Apr
Brisbane 2 contributions
Sydney - Brisbane
Domestic
Booked Business Class on Qantas with my wife .Informed 30 minutes prior to my flight that I was downgraded to Economy and separated from my wife . No apology or compensation/refund offered by rude staff . My seat had been allocated to a junior staff member . Qantas ‘Brand’ has
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Anthony R wrote a review 14 Apr
8 contributions
Vancouver - Brisbane
International
Travelling from Vancouver to Sydney. Due to technical issues the flight diverted to Honolulu for 27 hours. Qantas has sent the same flight change text multiple times. We have a meal voucher. But no hotel vouchers or buses. The 2 staff on the ground are very nice but are not
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
Damaged bag due to Qantas
avatar-image
Damaged bag due to Qantas
avatar-image
Damaged bag due to Qantas
avatar-image
1 Helpful vote
PreviousNext
123456
avatar-image
Mike K wrote a tip 20 Apr
"Look for the Emirates option when booking this flight. They fly A380 which is far more spacious and comfortable than Qantas' tired 737 "
avatar-image
Amanda K wrote a tip 20 Apr
"Unfortunately there are little options from Sydney to Latin America. Qantas/LATAM through Pacific. Both are terrible and cannot care less."
avatar-image
Aluce L wrote a tip 17 Apr
"You need to wait on the line as early as possible to occupy your cabinet even though it does allocate to your seat. first come first serve."
avatar-image
Geraldine D wrote a tip 16 Apr
"As Premium Economy is a small section, select your seats as soon as possible"
avatar-image
Anthony R wrote a tip 14 Apr
"Have travel insurance as I may need to use same for a hotel, transfers and meals due to Qantas 27 hour diversion. "
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Qantas

Search flights

ReturnOne-WayMulti-city
Depart
Wed, 08/05
Return
Wed, 15/05
Travellers
1, Economy