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Qantas

21,066 reviews
Headquarters: 10 Bourke Road, Mascot, New South Wales Australia 02020
Overview
3.521,066 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Qantas

Airline Alliance

oneworld
Headquarters: 10 Bourke Road, Mascot, New South Wales Australia 02020

Airline Summary

Founded in regional Queensland in 1920, Qantas (QF) is one of Australia’s most iconic brands and has played a central role in the development of the Australian and international aviation industry. Today, the Qantas Group is a diverse global aviation business comprising of regional, domestic and international services; Jetstar, the low-cost carrier group as well as Qantas Loyalty, Australia’s largest Frequent Flyer program with more than 12 million members. In total, the Qantas Group operates more than 7,300 flights each week and, together with its codeshare and oneworld partners, offers flights to more than 1000 destinations around the world.
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21066Reviews
3619Photos
100Tips

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Charitha G wrote a review Feb 2024
Howick, New Zealand2 contributions
Auckland - Colombo
International
Terrible customer service. Won't recommend to anyone I know. I'll never use them again. Flight attendants are discriminating people too.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amy B wrote a review Feb 2024
Adelaide, Australia1 contribution
Adelaide - Sydney
Domestic
Do not expect any customer care from Qantas. Not only is it impossible to speak to someone (our only option was to email customer care) they simply do not care about their customers. We cancelled a booking and were under the impression that the credit lasted 12 months. When we tried to use the credit it had expired much sooner than the 12 Months we expected and only by 2 days. They refused to extend the credit despite. We explained that we needed to fly for a family emergency and had a young baby in the mix with financial hardship. They couldn't have cared less, stuck to their arbitrary rule. We have always been loyal Qantas customers and it's no wonder customer satisfaction is waning. Will never fly with Qantas again.
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Date of travel: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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chris w wrote a review Feb 2024
Ballina, Australia30 contributions18 helpful votes
Sydney - Honolulu
International
This is typical Qantas, delays yet again to Hawaii . Always !! No notice, until just before boarding. Do they care, not one bit. Of course something wrong with the plane & need a new one. Who knows!! So sick of their retric We better get out with the curfew or ??!! They just can not help themselves & the reputation continues to suck. Business lounge at Sydney also very tired
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vacation55426949391 wrote a review Feb 2024
Auckland, New Zealand2 contributions
Auckland - Sydney
Trans-Tasman
Broken seats, broken entertainment, worst food, looks like a cheap budget airline. overpriced for what you get. Shop around you would get better deals.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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James wrote a review Feb 2024
Hai Phong, Vietnam1 contribution1 helpful vote
Lord Howe Island - Sydney
Domestic
The place is amazing. The airline service is not. Poor communication, mumbling staff and lost luggage. All round just shoddy, customer service poor, very happy to let us sit and wait while they tried to look busy thinking of excuses not to work. Had 3 days in Sydney without clothes, each day being told to come back tomorrow to try again. Eventually discover my stuff is lost, purely through own detective work. Won't be trusting them again the next time they say, "don't worry about it we're on the case".
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Vacation55426949391 wrote a tip Feb 2024
"Nothing to suggest for this worst experience"
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James wrote a tip Feb 2024
"Don't believe them when they say they have it all under control!"
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JacquiW wrote a tip Feb 2024
"Go Virgin, much better. Even if you pay for food, at least you can eat it! "
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Sharon L wrote a tip Feb 2024
"Don’t take this airline"
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Stephen T wrote a tip Feb 2024
"Be early and make sure you pay for premier economy or better."
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ReturnOne-WayMulti-city
Depart
Sat, 16/03
Return
Sat, 23/03
Travellers
1, Economy