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Qantas


13,854 reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia 011 61 13 13 13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,854 Reviews from our TripAdvisor Community

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13,854 reviews from our community

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Showing 13,060: English reviews
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

Lots of passengers on this flight had emergency booked from a cancelled TigerAir flight. QANTAS staff and aircrew very compassionate, helpful, respectful and understanding of the situation. Excellent service which has created lots of goodwill and won back new and return customers after a disgraceful budget airline experience. In contrast, pleasure to board this modern, well maintained aircraft which smelt...

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Domestic Economy Sydney - Brisbane

Helpful?
Thank Ashley C
Noosaville, Australia
Level 5 Contributor
48 reviews
10 helpful votes
Reviewed yesterday
NEW

Its been nearly 20years since I have flown with QANTAS internationally and if I never flew with them again I wouldn't be disappointed. I found the entertainment selection very poor. Geared to younger custmers really. Presentation of the meal was comparable to prisoner type food trays. Plastic food compartment. Other airlines present the meal on a tray with separate dishes...

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International Economy Hong Kong - Brisbane

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Thank Kaye T
Sydney
Level 3 Contributor
18 reviews
1 helpful vote
Reviewed yesterday
NEW

Very long flight on time departure. As usual food and checked in bags included. Meals served were a good size and tasty. Snacks and water available (help yourself or offered by crew) during the night. Try to avoid the last few rows in economy as passengers are getting snacks or going to restrooms.

International Economy Sydney - Dallas
Helpful?
Thank AnnekSydney
Level 3 Contributor
13 reviews
Reviewed yesterday
NEW
via mobile

The flight was great. The flight staff were friendly and professional. I do recommend sitting in Row 2. As it is comfortable and there is no restrictions. There is pletnty of room. The meals on the flight were great with a range of drinks you can have. Make sure if you can get a window seat as there is great...

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International Business Class Melbourne - Wellington

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Thank Roving144190
Sydney, Australia
1 review
Reviewed yesterday
NEW

Bangkok ground staff efficient and friendly while the cabin crew greeted us with smiles and enthusiasm. The inflight experience was confortable with great meals and good entertainment. Arrived relaxed and the time passed quicker than expected.

International Economy Bangkok - Sydney
Helpful?
Thank Traveler61227493709
Melbourne, Australia
Level 6 Contributor
147 reviews
47 helpful votes
Reviewed yesterday
NEW
via mobile

Not impressed. Although we did book ahead we did not get seats next to each other. There is hardly any legroom left. The checking of bags did not work despite electronic tags. And computer struggled to read boarding pass on the phone. Check in Brisbane was complicated and Qantas Person was very grumpy. Qantas you did much better in the...

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Domestic Economy Melbourne - Brisbane

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Thank PrincessCaptainCook
Hervey Bay, Australia
Level 6 Contributor
215 reviews
81 helpful votes
Reviewed yesterday
NEW

It was a very short flight but in the time available we were served a very enjoyable snack pack consisting of fresh vegetables (carrots and celery sticks) , onion dip and crackers. The bar was open and we had the choice of beer, wine and softdrink. They even had time to walk around and ask if our wine glass needed...

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Domestic Economy Brisbane - Hervey Bay

Helpful?
Thank ebonygirl
The Villages, Florida
Level 4 Contributor
31 reviews
8 helpful votes
Reviewed yesterday
NEW

It was a long flight (15+ hours) and we managed to sleep a few hours a couple of different times. Even though we were in economy, we were constantly fed (maybe this is the logic to get us to go to sleep), whatever the reason it worked. You get a dinner within a couple of hours of takeoff, a mid-flight...

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International Economy Sydney - Dallas

Helpful?
Thank AugustoRamon
London, United Kingdom
Level 5 Contributor
93 reviews
39 helpful votes
Reviewed yesterday
NEW

My first experience in business class. Very impressed with the service from the lounge at heathrow to the trip non stop to Perth. They couldn't do enough for you. I felt pampered and spoilt but think everyone should experience this if they can.

International Business Class London - Sydney
Helpful?
Thank maria g
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Qantas is my favourite airline to travel within Australia. The staff are friendly and helpful. The food was tasty. The seats comfortable and they leave on time. After a horror flight from SriLankan Airlines it was such a delight to fly with Qantas for the last leg of the journey and really showed up the differences between the two airlines.

Domestic Economy Melbourne - Brisbane
Helpful?
Thank SunnyCoastCelebrant
See travel tips for airlines
“Dont go with Qantas that way you wont be disappointed”
935kayet, 16 Nov 2018 | Read review
“You should be aware you need to board a rather crowded bus to arrive at the plane on the tarmac with stairs to then climb.”
ebonygirl, 16 Nov 2018 | Read review
“Prebook your seat allocation and meal preferance”
SunnyCoastCelebrant, 16 Nov 2018 | Read review
“dont check in with a luggage trolley”
557jill557, 15 Nov 2018 | Read review
“I've always found Qantas staff to be helpful and friendly”
shereewhite57, 15 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Qantas
Founded in regional Queensland in 1920, Qantas (QF) is one of Australia’s most iconic brands and has played a central role in the development of the Australian and international aviation industry. Today, the Qantas Group is a diverse global aviation business comprising of regional, domestic and international services; Jetstar, the low-cost carrier group as well as Qantas Loyalty, Australia’s largest Frequent Flyer program with more than 12 million members. In total, the Qantas Group operates more than 7,300 flights each week and, together with its codeshare and oneworld partners, offers flights to more than 1000 destinations around the world.

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