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Qantas


7,855 Reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia +61-13-13-13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,855 Reviews from our TripAdvisor Community

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7,855 reviews from our community

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Showing 7,324: English reviews
Perth, Australia
Level 6 Contributor
871 reviews
241 helpful votes
Reviewed yesterday
NEW

The plane was twenty minutes late arriving in Singapore from Perth - our return flight was late leaving the gate pluse another delay on the runway while taxing.. Overall the flight was ok...service was fine on a packed flight. The plane appeared to be a newer Boeing 737-800 - while a bit squeezy it was ok for around a five...

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International Economy Singapore - Perth

Helpful?
Thank PAC6017
Australia
Level 4 Contributor
30 reviews
17 helpful votes
Reviewed yesterday
NEW

I feel its important to call out great customer service experiences when they come along and on our flight back from the Gold Coast this month we had just that. Happy, Helpful, Efficient and just a down right nice person to boot was our Customer Service Manager, so Thank You Catherine for a great flight and I hope that whenever...

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Domestic Business Class Coolangatta - Melbourne

Helpful?
Thank blc11
Canberra, Australia
Level 5 Contributor
56 reviews
54 helpful votes
Reviewed yesterday
NEW

I swore to never fly Qantas again because of poor everything but that was some time ago. I took a chance with them again because of a good price and I was pleasantly surprised. This flight was very satisfactory and I put it down to the maturity of the crew. They seemed to genuinely care about my journey which is...

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International Business Class Singapore - Sydney

Helpful?
Thank Stephen27
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW
via mobile

Disappointed..... plane old and run down...... no tvs in back seats and i can see from pictures how run down seats are. ....expect more from qantas to Los Angeles So NOT worth cost .... save your money or fly another airline

International Premium Economy Sydney - Los Angeles
Helpful?
Thank Debbie O
Perth, Australia
Level 5 Contributor
72 reviews
35 helpful votes
Reviewed yesterday
NEW

We were lucky enough to experience the new Dreamliner during our most recent travel. There was a lot more room to stretch out and the onboard facilities were great.

Domestic Economy Perth - Melbourne
Helpful?
Thank Darren V
Level 5 Contributor
74 reviews
14 helpful votes
Reviewed yesterday
NEW

A very comfortable flight from Los Angeles to Brisbane. The flight was very full and as a result the service was a little slow but the cabin crew tried hard. As expected the legroom was an issue for a tall person and the food was not the best. However, this was expected and is no different from any other carrier....

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International Economy Los Angeles - Brisbane

Helpful?
Thank Eric T
Melbourne, Australia
Level 6 Contributor
124 reviews
17 helpful votes
Reviewed yesterday
NEW
via mobile

I upgraded my economy flight to business as this was the first leg to Santiago, Chile. Slept the whole way, was so comfy and a great start to my holiday.

Trans-Tasman Business Class Melbourne - Auckland Central
Helpful?
Thank Lawriem1
Melbourne, Australia
Level 5 Contributor
60 reviews
48 helpful votes
Reviewed yesterday
NEW

25 minutes on hold to talk to someone in a South African call centre. Waiting 25 minutes is bad enough. But Qantas thought it would be great for me to listen to junk advertising messages, trying to get me to buy things from them. These repeated, so I got to hear 25 junk advertisements. I cannot understand how a 'quality'...

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International Premium Economy Sydney - Amsterdam

Helpful?
Thank Mark L
Noosaville, Australia
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 2 days ago
NEW

When crew were aware I was very unwell, they sprung into action, reseating me, applying oxygen, keeping my husband informed. All whilst maintaining their usual duties. They also organised a wheel chair for me to be processed through immigration and customs, then on to a taxi. Faultless service.

Trans-Tasman Economy Christchurch - Brisbane
Helpful?
1 Thank jessathome
Melbourne, Australia
Level 4 Contributor
37 reviews
12 helpful votes
Reviewed 2 days ago
NEW

Qantas business class is very comfortable, lots of leg room great service and best of all you can lay flat for a good nights sleep. Nothing better than arriving at your destination well rested. Cost is not cheap but you get what you pay for when it comes to flying. If you don't mind the cost I would recommend business...

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International Business Class Geelong - Los Angeles

Helpful?
1 Thank dsmbp
See travel tips for airlines
“Be pleasant and you will be taken care of.”
jessathome, 10 Dec 2017 | Read review
“try to reserve a seat. I chose one that is on the aisle away from the window and in front of the flight crew seats. I got more comfort.”
H9604KQfrankc, 10 Dec 2017 | Read review
“fly business class,qantas economy is not as good as other airlines”
AndyB2763, 10 Dec 2017 | Read review
“If offered a bid to upgrade, do it - you won't regret spending the extra cash.”
135robinp, 9 Dec 2017 | Read review
“Smile at the staff,after all they are working under difficulty.”
zoeTownsville, 9 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Qantas
Qantas Airways (QF) is the flag carrier of Australia and the country's largest airline. Based in Sydney, the carrier's primary hub is located at Sydney Airport (SYD), Brisbane Airport (BNE) and Melbourne Airport (MEL). The airline flies to more than 40 destinations, including 20 points within Australia and more than 20 destinations in 14 countries in Oceania, Asia, Europe, Africa, North America and South America. Qantas is a member of the oneworld alliance and also has codeshare arrangements with more than 25 airlines. The airline has four classes of service – First Class, Business Class, Premium Economy Class and Economy Class – and its fleet features two-cabin, three-cabin and four-cabin configurations.

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