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Lufthansa


21,881 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany 011 49 69 86799799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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21,881 Reviews from our TripAdvisor Community

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21,881 reviews from our community

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Showing 9,956: English reviews
Freising, Germany
Level 4 Contributor
27 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

Being a long term senator I was hoping this morning to bring both my wife and good mate who by the way flew his first time this morning on a plane ever. Being Senator for many years I was hoping to bring both into the lounge however assistance staff didn’t allow and requested EUR 40 instead. It’s a real shame...

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Europe Economy Munich - Bastia

Helpful?
Thank ConteRouge
Level 5 Contributor
34 reviews
7 helpful votes
Reviewed yesterday
NEW

We always thought lufthansa is a good airline, but after our last experience we can definitely NOT recommend them. Our flight got cancelled twice in a row and the substitute flight was 12 hours after our original flight. Overall two days of waiting. we send an email to the customer service as we were told at the service counter. Three...

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Europe Economy Munich - Paris

Helpful?
1 Thank Joshua T
Brisbane, Australia
Level 4 Contributor
46 reviews
3 helpful votes
Reviewed yesterday
NEW

Great experience in premium economy on a380. Very spacious and good service. Not crowded and staff were very curteous and helpful

International Premium Economy Singapore - Frankfurt
Helpful?
Thank Ross M
Neston, United Kingdom
Level 6 Contributor
106 reviews
28 helpful votes
Reviewed yesterday
NEW

We are not sure whether there was a baggage handling problem at Manchester airport, but it was not acceptable to have only one check-in counter to drop off luggage. This was never going to be enough and meant that we queued for an hour to drop off our suitcase even though we had checked-in online. The flight was also delayed...

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Europe Economy Manchester - Frankfurt

Helpful?
Thank Richard C
2 reviews
Reviewed yesterday
NEW
via mobile

Lufthansa used to be one of the most reliable carriers one could book. Our flight to Florence which should have gotten us to Florence in about 5 hours was more than doubled because of flight delays (no apparent reason such as weather). We had to pay an additional fee to our apartment host due to our very late arrival. Our...

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Europe Economy Glasgow - Florence

Helpful?
Thank Judy D
Level 5 Contributor
51 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Lufthansa surely knows how to take make their customers super happy. From the smooth check in to sufficient storage space, nice legroom and awesome seats- it was a love it all experience. You'll rarely find an official airline of a country so well maintained and at par with the Arabian carriers. Not to forget-their customer service is equally impressive.

Domestic Premium Economy Munich - Frankfurt
Helpful?
Thank subhasish c
Seattle, Washington
Level 6 Contributor
180 reviews
57 helpful votes
Reviewed yesterday
NEW

We were upstairs. Very narrow stairs. Going down with carry-on bag actually was easier than going up. This was one of the smoothest flights I've ever been on. The seats were comfortable enough (lay-flat). Food was adequate, good enough. No complaints at all. Good response from the flight crew as needed. Bathroom kept relatively clean and re-stocked as needed. Nice,...

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International Business Class Frankfurt - Seattle

Helpful?
Thank PhotographVagabond
Midlothian, Virginia, United States
Level 6 Contributor
348 reviews
67 helpful votes
Reviewed yesterday
NEW

These guys do it well. Friendly customer service. Went out of their way to help us. Provide wheel chair service gate to gate.

Europe Economy Munich - Oslo
Helpful?
Thank TheDude23112
Oxford, ME
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed yesterday
NEW

The best airline, they are so friendly, food and drink included, they have small toys to give your kids for free, internet available for an extra charge, all the seats have a small tv, very clean (it is after all a German airline), the only way to fly. On the way back we got one of the premium economy sears,...

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International Premium Economy Boston - Frankfurt

Helpful?
Thank Dan420
Level 5 Contributor
64 reviews
8 helpful votes
Reviewed yesterday
NEW

The flight was great from Dusseldorf to Valletta, nothing too much to complain about. As our tickets were last minute, it was expected that we had to take a bus to the aeroplane instead that the aeroplane was on the gate. The service provided on the flight was good, we got something to drink, a snack and a sandwich to...

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Europe Economy Dusseldorf - Valletta

Helpful?
Thank Kevin C
See travel tips for airlines
“Book with a different airline if possible”
376joshuat, 18 Aug 2018 | Read review
“Eat before you get on board at least on short haul flights”
213RichardC213, 18 Aug 2018 | Read review
“Check location of your seat if getting carry-on luggage up and down a flight of stairs inside the plane will be difficult for you”
PhotographVagabond, 18 Aug 2018 | Read review
“Book direct on their website”
Dan420, 18 Aug 2018 | Read review
“Helpful with meal options.”
naomim601, 17 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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