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Lufthansa


24,423 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany 011 49 69 86799799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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24,423 Reviews from our TripAdvisor Community

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24,423 reviews from our community

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Showing 11,303: English reviews
Level 5 Contributor
58 reviews
32 helpful votes
Reviewed today
NEW
via mobile

I tried to book a flight with a layover. Entered my creditentials and pressed book. They informed that the conbection is too short, choose another flight. I didnt want to do that, so i cancelled it and booked another ones from the website. They were ok. However they charged me for the first ones, even that i didnt complete it,...

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Europe Economy Helsinki - Ljubljana

Helpful?
Thank villem199
2 reviews
Reviewed today
NEW

Food was average, nothing special to expect in economy class. I prefer Air France as you have option to choose for extra leg room for a small fee or you can use miles. In Lufthansa I had on option to upgrade to better seat via my app which I can via KLM app. Entertainment system is average, other airlines have...

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International Economy Luanda - Frankfurt

Helpful?
Thank Artur F
Porto, Portugal
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed today
NEW

BEWARE! This airline try to trick you into paying for additional flights, hoping you will book it with them. My son was travelling to Dubai from Dublin as he has done several times before, albeit with different airlines. As his return flight was more than 30 days away, Lufthansa wouldn't let him check in unless he booked an exit flight...

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International Economy Dublin - Dubai

Helpful?
Thank Gail D
Philadelphia, Pennsylvania
Level 6 Contributor
116 reviews
29 helpful votes
Reviewed today
NEW

We flew on Lufthansa on the Transatlantic flight from Philadelphia to Frankfurt followed by our return 8 days later. Our plane was brand new, unfortunately the seats were brand new too. I guess they used the new dense foam seating material designed to save space and weight. We were quite unhappy to learn that they were not designed for our...

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International Economy Philadelphia - Frankfurt

Helpful?
Thank charlie m
2 reviews
Reviewed yesterday
NEW

Lufthansa is using their Star Alliance partners for some of their flights in this case Brussels Airlines. I booked with Lufthansa not with Brussels Airlines. This Airlines' service resembles more to the Cheap Flight Airliners, serving no meal not even a coffee for a three hour trip, Shame on Lufthansa choosing these Alliance Partners

Europe Economy Brussels - Athens
Helpful?
Thank Travel696393
Level 2 Contributor
4 reviews
Reviewed yesterday
NEW

It was a very nice flight. The service and seats were excellent. The meal was good.overall, a nice way for a long trip.

International Business Class Omaha - Naples
Helpful?
Thank Mary Ellen W
Bangkok, Thailand
Level 5 Contributor
94 reviews
96 helpful votes
Reviewed yesterday
NEW

This review concerns only their booking. I booked 3 months ahead of my trip, I paid, and they confirmed everything. One month later I got an email saying that part of my trip had been cancelled: I should call them. I did, and they claimed that one leg of my trip - operated by their Star Alliance partner SAS -...

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International Economy Aalborg - Bangkok

Helpful?
1 Thank DonDan666
Penn Valley, California
Level 5 Contributor
95 reviews
12 helpful votes
Reviewed yesterday
NEW

The cabin staff were very attentive. The seats are comfortable. We could never figure out how to get a movie.

International Business Class San Francisco - Venice
Helpful?
Thank Martha-two
Toronto
Level 6 Contributor
245 reviews
82 helpful votes
Reviewed yesterday
NEW

Fast and efficient check-in, friendly staff Flight was on time and arrived on time. I requested an aisle seat but was put in the middle seat. It turned out okay in the end as the person on the aisle switched to my husband's window seat.

Europe Economy Prague - Frankfurt
Helpful?
Thank Donna_B51
Tres Rios, Costa Rica
Level 6 Contributor
352 reviews
103 helpful votes
Reviewed yesterday
NEW

The high point of Lufthansa si the food, great meals, great service, they know how to make you feel comfortable in any flight, but the only problem is they are never on time.

Europe Economy Zurich - Istanbul
Helpful?
Thank Christian M
See travel tips for airlines
“Don't fly with them. Go with their competition. They're much better.”
GailD441, 23 Oct 2018 | Read review
“Tried to use Lufthansa's upgrade bidding service, but upgrade wasn't available: poor communications with this process.”
charliem858, 23 Oct 2018 | Read review
“Better have your wallet with you to get a coffee or a snack (Lufthansa through Star Alliance Brussels Airlines”
Travel696393, 22 Oct 2018 | Read review
“for long haul - pick and aisle seat or if you can go for economy+”
Tiberiu_Baranyi, 22 Oct 2018 | Read review
“Never take it. Food was discusting. Never take it if you are tall and measure more than 5 feet.”
MicheleMMHB, 22 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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