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Lion Air


1,708 reviews
Headquarters: 7 Gajah Mada, Jakarta 10130 Indonesia 011 62 804 177 8899 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,708 Reviews from our TripAdvisor Community

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1,708 reviews from our community

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Showing 685: English reviews
Terrigal, Australia
Level 3 Contributor
20 reviews
6 helpful votes
Reviewed 2 days ago
NEW

We booked this flight as it was cheap. But in the end cost us. We tried to book excess baggage on line, but every time we got to the point of paying the site kicked us off. Once we got to the airport they slugged us with a horrid bill. But it wasn't just my party it was everyone even...

Date of travel: November 2018
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Domestic Economy Krabi Town - Bangkok

Helpful?
Thank 173jackief
1 review
Reviewed 2 days ago
NEW
via mobile

The airline cancels flights without notice or any information given. The staff at Changi airport is rude, unfriendly and hostile. This airline is pure garbage. Avoid like the plague.

Date of travel: December 2018
Southeast Asia Economy Singapore - Jakarta
Helpful?
Thank LennyTheChatbot
Bali, Indonesia
Level 3 Contributor
9 reviews
Reviewed 2 weeks ago via mobile

Actually, you don't want to ride the Lion, but what is the power, only this is a cheap direct flight . The gym lacked a smile and was actually scared because of the delay of several hours in the air before arriving and made us restless. but it's okay because this is also my choice especially the price is affordable.

Date of travel: October 2018
Asia Economy Manado - Denpasar
Helpful?
Thank efraronald
Bandung, Indonesia
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago via mobile

This flight not bad for a cheap flight, i use this fligt for round trip and i dont fells the weirdness.

Date of travel: November 2018
Asia Economy Bandung - Denpasar
Helpful?
Thank restuiz
Bintan Island, Indonesia
Level 6 Contributor
96 reviews
29 helpful votes
Reviewed 3 weeks ago via mobile

We had confirm 2 flights with Lion Air, there are: on 10th Nov at 8.35am from Batam to Jakarta and 20th Nov at 12.20pm from Jogja to Batam, both flight aren't satisfy. 10th Nov, time to fly at 8.35am, delay without information and no message come to the screen or mobile phone. My sister approved the counter and received information...

Date of travel: November 2018
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Domestic Economy Batam - Jakarta

Helpful?
Thank Hetty M
Level 3 Contributor
19 reviews
13 helpful votes
Reviewed 3 weeks ago

We bought the return flight ticket couple months ago because only their flight time that met our schedule. The cabin interior standard, not much leg space, standard chair, and service.On our first flight we totally disappointed that our luggage was broke. We complaint to their staff in Soekarno Hatta Airport and they said it will took more than a month...

Date of travel: November 2018
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Southeast Asia Economy Denpasar - Jakarta

Helpful?
3 Thank Dini_dps
Niteroi, RJ
Level 5 Contributor
71 reviews
76 helpful votes
Reviewed 3 weeks ago

For hours delay, worst customer service. Low cost should not mean bad service. If you are not asian you can not buy ticket with your credit card from the website.

Date of travel: October 2018
Asia Economy Makassar - Denpasar
Helpful?
2 Thank doberista
1 review
1 helpful vote
Reviewed 3 weeks ago via mobile

The flight was late for 2 hours without any announcement. Terrable service. Especially, taking into account the last aircraft crash.

Date of travel: November 2018
Asia Business Class Jakarta - Denpasar
Helpful?
1 Thank Veronika K
Level 1 Contributor
3 reviews
Reviewed 3 weeks ago via mobile

Flew with lion air from Jakarta to Denpasar and they had a delay of almost an hour, besides that they changed gates without even announcing it.

Date of travel: November 2018
Asia Economy Jakarta - Denpasar
Helpful?
Thank Fabienne M
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed 4 weeks ago via mobile

Lion Air is severely known for its flight delays and other scandals. I took this flight because other airlines cost 4 times than Lion Air for this destination. Had two times delay, on the first flight and then the transit. Lion Air sometimes will change their gate without telling beforehand so be proactive to ask the employees if the gate...

Date of travel: July 2018
More 
Domestic Economy Medan - Tanjung Pinang

Helpful?
Thank CalistaZhu
See travel tips for airlines
“Avoid this company”
doberista, 20 Nov 2018 | Read review
“Make sure you arrive HOURS before, or they'll offload you”
jayfL1754ZS, 7 Nov 2018 | Read review
“For short distance and to save your pocket is ok to take this airline”
yudigs17, 27 Oct 2018 | Read review
“Avoid - check out other airlines that will stick to their schedules and have clean planes.”
MerliesMum, 10 Oct 2018 | Read review
“choose other flight is better”
mikaas, 4 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Lion Air
Jakarta-based Lion Air (JT) flies to about 40 destinations within Indonesia, as well as other points within Asia and the Middle East. The airline has hubs located at Jakarta's Soekarno–Hatta International Airport (CGK), Surabaya's Juanda International Airport (SUB), Batam's Hang Nadim International Airport (BTH) and Makassar's Sultan Hasanuddin Airport (UPG). Lion Air primarily flies planes configured with just an Economy Class cabin, although it also has some two-cabin (Business Class and Economy Class) planes. The airline also operates some subsidiaries, including Batik Air, Thai Lion Air, Malindo Air, Wings Air and Lion Bizjet.
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