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KLM Royal Dutch Airlines

33,766 reviews
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP
Overview
4.033,766 reviews
Travellers' Choice 2020 Winner
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Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About KLM Royal Dutch Airlines

Airline Alliance

SkyTeam
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP

Airline Summary

The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.
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Mark P wrote a review Today
26 contributions13 helpful votes
Columbus - Rome
International
So I didn't actually fly w/KLM. I booked thru Norwegian and got assigned with them. I paid for seat upgrades, then Norwegian changed my flights to Delta. I called KLM and asked for and received a refund no problem. I can be a bit cynical and expected a fight, but it was easy! 5 min phone call but it will take a few weeks to get our money back. Good experience!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cameron M wrote a review Today
1 contribution
Edinburgh - Amsterdam
Europe
Over €1000 for a return flight from Edinburgh to Amsterdam which only takes 1.5 hours. I know prices have increased but WTF!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bob O wrote a review 20 Apr
Honolulu, Hawaii1 contribution
Honolulu - Bordeaux
International
flying next week on KLM and their subsidiary Westjet from Honolulu to Bordeaux with 10 your layover in Vancouver. Very confused by their lounge policy. Tried several chats and have been told that my business class ticket gives me lounge access. But also told that this only applies to 3 hours before departure, which means 7 hours of wandering around the airport after a red eye flight! But told I can pay an extra $70 for lounge access (and also told I don't need to pay) and not sure if even paying the extra fee will allow me access as soon as we arrive in Vancouver.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carmen and Karlijn wrote a review 19 Apr
3 contributions
Amsterdam - Adelaide
International
Poor Customer service. Lost luggage with medication for more than a week. No support at all. KLM is not taking any responsibility!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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James S wrote a review 19 Apr
3 contributions1 helpful vote
Amsterdam - New York City
International
Great service on plane Dreamliner was excellent cabin crew very good Top Experience enjoyed by family great trip to the US
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Mimo późnej pory przylotu na lotnisku w Porto był jeszcze spory ruch .
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Krótko przed lądowaniem podane było jeszcze ciastko.
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Bob O wrote a tip 20 Apr
"business class on Westjet does not have flat seats."
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Mark wrote a tip 18 Apr
"Avoid KLM when it is at all possible."
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Duncan T wrote a tip 17 Apr
"Avoid this airline. If anything goes wrong, they are not interested and customer care is appalling"
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Stay43997868268 wrote a tip 16 Apr
"Just avoid it. When any problems occur, communication is lagging behind. Mobile app also barely works."
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Ken T wrote a tip 16 Apr
"don't use for long haul"
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Tue, 07/05
Return
Tue, 14/05
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