KLM Royal Dutch Airlines

Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP

00 31 20 474 7747

Website

3.534,508 reviews

Travellers' Choice 2020 Winner

Travellers' Choice 2019 Winner

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

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About KLM Royal Dutch Airlines

Airline Alliance

SkyTeam

Airline Summary

The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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3.5

34,508

Excellent

13,432

Very good

10,207

Average

3,656

Poor

1,851

Terrible

5,365

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Natalja O

2 contributions

Proactive customer service

Amsterdam - ToulouseEurope

Proactive customer service. Left home by train in the early morning, only to find out in the train that my flight to Toulouse was cancelled (one of many that day due to heavy fog) and my only offered replacement flight was a 2-stopper in the late evening with a complex connection in Munich Germany. I have poor visibility and was travelling by myself, and not looking forward to this, especially as I still had to sort a boarding pass for the 2nd leg of the trip in München with Lufthansa, and there being delays galore all day due to the weather. I tried calling the KLM helpdesk for 1,5 hours, but didn't get through. Same with the chat support. When arriving at Amsterdam airport I headed straight to the service desks. But some sort of triage trio of KLM staff assured me there was no way to get a rebooking for another route and that all flights were full and that they wouldn't even allow me in the (long) line to talk to a desk officer. If I wanted to be booked on a different flight, i would have to pay for this out of pocket, the young man said. I walked off initially, but then decided I wanted to get in line no matter what, to be put on a standby list for a better flight. Argued my way in line with the triage trio and 45 minutes later, when I asked a friendly ticket office lady to be put on a standby list for a direct afternoon flight to a nearby (different) airport instead, she was very understanding of my concerns and arranged a direct seat on the alternative flight of my choice without any problems or costs. Instead of Toulouse, I was allowed on a Montpellier flight 1,5 hours later, so could go straight through customs and arrived in the afternoon after a pleasant and calm flight. It was difficult to get to see someone from KLM, but once I did they offered empathetic, friendly and flexible service. Appreciated.

Date of travel: January 2025

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Written 16 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

MARINELA M

Southeast Romania, Romania

88 contributions

Worst experience ever!

Porto - BucharestEurope

Our flight on January 5th was delayed more than 5 hours, which led to a total delay of our journey with more than 12 hours (because we missed the connection flight from Amsterdam). We spent the night in Amsterdam airport. KLM_Air France didn't provide us accomodation (the transfer office is closed at night!). We had to struggle to sleep on chairs in the airport, they didn't provide us anything, even a bottle of water! And of course, they denied our legal compensation. So don't fly with KLM_Air France! We sure will not, ever!

Date of travel: January 2025

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Written 15 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Andrei N

9 contributions

Flight canceled after request a refund for an inflight option

Chicago - BucharestInternational

After requesting a refund for an inflight WiFi service that didn’t work on my inbound flight, I was shocked to find that my return flight was canceled—with no notification or confirmation whatsoever. How does asking for a refund on an inflight service result in the cancellation of a non-refundable ticket? This makes absolutely no sense and feels like a deliberate misuse of policy. Adding to the frustration, KLM’s app and customer service were no help in addressing the issue or offering a resolution. Now, just days before my return flight, I find myself without a ticket and no clear path forward. This experience has been incredibly disappointing, and I expected much better from an airline of KLM’s reputation. I would caution other travelers to be wary of their policies and the lack of transparency in how they handle such situations.

Date of travel: January 2025

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Written 15 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

LittleBadGirl15

2 contributions

Terrible service and missed flights

Stavanger - BelgradeEurope

Flight was delayed 4h, we got new flights with one extra stop to Vienna which had 5 more hours of waiting time. We arrived to our destination 6 h later! The compensation process is extremely difficult, they ask for hand written statements (?!) about refund even though both tickets were bought from the same account and there were no extra checks. For our return trip, the flight was once again delayed and we missed the connection again!!! I hope I never have to take any flight with this company again. On the airport in Amsterdam there was nobody to assist us as they are understaffed.

Date of travel: January 2025

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Written 14 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Agustina M

1 contribution

The airline's service and the handling of information by its staff via telephone it's terrible.

Lima - AmsterdamInternational

The final destination was Portugal, my boyfriend and I always travel with boards. This time, since KLM was a new airline we were traveling with, we asked a KLM agent by phone a week before the trip if it was necessary to make a reservation to travel with the boards, which we know is special luggage. The answer was that we did not need to make a reservation, just pay directly on the day of the trip. The day came and they did not let us travel with the boards, they even told us that we had to make a reservation 48 hours before the trip and they did not give us a solution either. We were waiting more than two hours at check-in to do everything possible to travel with the boards and it did not happen. The airline's service and the handling of information by its staff via telephone it's terrible. I would definitely not recommend this airline. Terrible service and experience.

Date of travel: December 2024

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Written 14 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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