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KLM Royal Dutch Airlines


21,227 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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21,227 Reviews from our TripAdvisor Community

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21,227 reviews from our community

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Showing 10,113: English reviews
Puerto Vallarta, Mexico
Level 3 Contributor
22 reviews
8 helpful votes
Reviewed today
NEW

from barcelona to amsterdam a bit packed in. amsterdam to calgary crowded & uncomfortable otherwise good but will go economy comfort next time for seniors.

International Economy Barcelona - Calgary
Helpful?
Thank 4038638400
Sherwood Park, Canada
Level 6 Contributor
154 reviews
56 helpful votes
Reviewed today
NEW

The service on KLM is always excellent and the passengers aren't starved like they are on some airlines. Unfortunately, the sound and picture often froze on the video presentation we tried to watch, so we gave up. The preceding flight was late for some reason, so our aircraft wasn't ready to depart on time. An explanation would have been welcome.

International Economy Amsterdam - Edmonton
Helpful?
Thank Bill S
Atlanta, Georgia
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed today
NEW

My family was supposed to leave for Amsterdam at 10:40pm. When we were getting ready to board, the airline told us that it needed a certain part. Over the next several hours the airline did a poor job of keeping us informed. Finally, at 2:30pm, the flight was cancelled. There were a lot of people on the flight and no...

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International Economy Atlanta - Amsterdam

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Thank 320Lesliew
Level 5 Contributor
62 reviews
9 helpful votes
Reviewed today
NEW

KLM has always been a pleasure to fly with. And still are. Easy boarding and we arrived 15 min ahead of scedule. Friendly personell, felt that they enjoied their job. No complaints? KLM uses aircrafts together with Air France. and have unfortunately adopted the chair philosophy of Air France (at lest on the city Hopper) Uncomfortable and impossible to relax...

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Europe Economy Stavanger - Amsterdam

Helpful?
Thank Lion1947
Canterbury, United Kingdom
Level 5 Contributor
55 reviews
17 helpful votes
Reviewed today
NEW

We flew out on AirFrance and came back KLM. Just about everything was better with KLM. Dreamliner entertainment console worked much better and food good. Would definitely prefer KLM over AirFrance if given the choice.

International Economy Osaka - London
Helpful?
Thank JCHigham
Maitland, Florida
Level 5 Contributor
61 reviews
7 helpful votes
Reviewed today
NEW

I had actually purchased 2 seats but as the arm rest wouldn’t go up, the senior purser upgraded me to business class. They took wonderful care of me and picked me as their favorite passenger on the flight and gave me Guatemalan worry dolls. They were the kindest ever!

International Business Class Washington DC - Amsterdam
Helpful?
Thank Petra W
Oakville, Canada
Level 5 Contributor
56 reviews
43 helpful votes
Reviewed today
NEW

From booking to takeoff to touchdown KLM had the most professional, helpful staff of any airline I have ever flown. The booking agent I dealt with, Margaret, went above and beyond to correct an issue that caused our initial reservations to be cancelled. Then she did seat selection for me. The crew on the flight over and as well on...

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International Economy Toronto - Bilbao

Helpful?
Thank YaleHJ
York, United Kingdom
Level 4 Contributor
48 reviews
11 helpful votes
Reviewed today
NEW

I flew with this airline over 10 years ago on business.I found it excellent and flew over 40 times with them and collected are miles to the top of their frequent flyer club. They amalgamated with Air France . Then KLM failed to honour my air miles over 100,000 miles . I am very upset as I went out of...

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International Business Class Leeds - Seoul

Helpful?
Thank Michael C
Edinburgh, Scotland, United Kingdom
Level 4 Contributor
25 reviews
10 helpful votes
Reviewed today
NEW

Normally I have positive things to say about KLM. It's true their planes are generally as miserably cramped as everyone else's but the staff are always pleasant and helpful and often very interesting people and they create a good atmosphere on the flight. But the 1935 out of Sao Paulo on Oct 18th had 3 toilets in economy class out...

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International Economy Sao Paulo - Amsterdam

Helpful?
Thank Jo C
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed today
NEW
via mobile

Have flown with KLM a few times in the past months. Every flight has been on time and the service has been great! I have had many conversations over the phone with KLM regarding special requests for baggage, booking flights etc.. it’s always been a smooth and efficient, and they have always accepted my request to bring my guitar on...

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Europe Economy Amsterdam - Copenhagen

Helpful?
Thank Roam738944
See travel tips for airlines
“go economy comfort on a long trip...worth the extra for the comfort...especially seniors.”
4038638400, 23 Oct 2018 | Read review
“Consider to pay for extra legroom.”
Lion1947, 23 Oct 2018 | Read review
“Relax and enjoy the flight . Right side view of my Fuji.”
JCHigham, 23 Oct 2018 | Read review
“For sure a positive, appreciative attitude goes a long way to getting the most from your travel experience.”
YaleHJ, 23 Oct 2018 | Read review
“Check the small print”
michaelcQ2938RX, 23 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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