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Kenya Airways


1,636 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,636 Reviews from our TripAdvisor Community

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1,636 reviews from our community

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Showing 1,283: English reviews
Bloomfield Hills, Michigan
Level 6 Contributor
177 reviews
71 helpful votes
Reviewed today
NEW
via mobile

My first time on the Boeing 787 “Dreamliner.” Meh, ho-hum. No, it doesn’t offer a much different experience than any other big airliner. Kenya Airways didn’t allow advance seat selection and I got the worst seat on the plane (last row, center seat) even though I had booked weeks in advance. I will admit the last row seats DO recline,...

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International Economy Paris - Nairobi

Helpful?
Thank Harry C
Coventry, United Kingdom
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed today
NEW

Staff always most attentive.Reclining bed seats for overnight flight. Food excellent. Always use this airline for Kenya

International Business Class Nairobi - London
Helpful?
Thank David S
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed today
NEW

It was a joy to fly the pride of Africa. Priority check in was spot on. I enjoyed the meals and the services. Flights were on time.

Africa Business Class Kigali - Nairobi
Helpful?
Thank Kwame A
Bouar, Central African Republic
Level 6 Contributor
165 reviews
141 helpful votes
Reviewed today
NEW
via mobile

I went to Bangui from Dubai by Kenyan Airlines, I am highly disappointed because they failed to maintain the time, I had to wait for 2 hours in Dubai, then I could not get my luggage when I reach Bangui, I had to wait for more 2 days to get my luggage. The food they provide us during my trip...

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International Economy Dubai - Bangui

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1 Thank TrailBlazer106476
1 review
Reviewed yesterday
NEW

my fliht was 7:45am i had my check in done online,when i arrived at the airport it was just boarding time,so i boarded and left for nairobi in just 45 mins iwe landed in nairobi and i justhad to wait for my flight to thailand where wherei had my other to connect me to kuala lumpur my whole flight expierence...

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International Economy Entebbe - Kuala Lumpur

Helpful?
Thank Camper402767
Holbeach, United Kingdom
Level 4 Contributor
46 reviews
37 helpful votes
Reviewed yesterday
NEW

Check in excellent Food average but is the same on all airlines Cabin crew very good Flight on time Seats not a lot of legroom and hard Overall about the same as most airlines these days Only dislike 2 young babies crying for most of the journey

International Economy London - Nairobi
Helpful?
Thank gary616267
Whitley Bay, United Kingdom
Level 6 Contributor
332 reviews
110 helpful votes
Reviewed yesterday
NEW

My partner and I flew back to the UK and the first stage was Mombasa to Nairobi. A short flight of about 45 minutes with very pleasant staff. Plenty of legroom. Drink and peanuts provided. Good departure airport. Well recommended. Would use again.

Domestic Economy Mombasa - Nairobi
Helpful?
Thank Topman4
Azores, Portugal
Level 5 Contributor
60 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

If you have the possibility of choosen the airline company I advise you to pick another one. We seat in the back of the plane, when the food was served we only have the possibility to have the "fish" option (mash potatoes with fish flavor). Also, the ground staff is very rude and unpleasent! It is the first time that...

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International Business Class Paris - Nairobi

Helpful?
1 Thank Azoriana90
Orchard Road, Singapore
Level 5 Contributor
24 reviews
1 helpful vote
Reviewed yesterday
NEW

This is our first experience traveling with Kenya Airways and it seems to be good and no issue. My review is based on 3-hour flight time with Kenya Airways. The staff was polite and attentive. Aircraft was clean. There wasn't any in-flight entertainment. Maybe it was due to the size of the craft and short traveling time. The food was...

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Africa Economy Victoria Falls - Cape Town Central

Helpful?
Thank pushpop
Nairobi, Kenya
Level 3 Contributor
21 reviews
6 helpful votes
Reviewed 2 days ago
NEW

Flying with Kenya Airways is testing your luck. My flight was on time for departure and arrival. The flight crew were friendly, and the service was good. Those are the basic things, all passengers expect this on a trip. Now the real complains - the planes are old. The way the pilots did the takeoff and landing of the plane...

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Africa Business Class Nairobi - Entebbe

Helpful?
1 Thank Kaug_T
See travel tips for airlines
“Go business class”
davidsL7308IB, 15 Oct 2018 | Read review
“all in all it is awesome and offers very good services”
Camper402767, 14 Oct 2018 | Read review
“Plenty of legroom.”
Topman4, 14 Oct 2018 | Read review
“Be safe. Avoid Kenya Airways.”
Kaug_T, 13 Oct 2018 | Read review
“Fly with somebody else!”
EOS-User, 12 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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