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Kenya Airways


1,760 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,760 Reviews from our TripAdvisor Community

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1,760 reviews from our community

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Showing 1,378: English reviews
Johannesburg, South Africa
Level 4 Contributor
28 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

We recently flew with Kenya airlines and what a pleasant trip all round. All our flights were exactly on time, the airplanes in very good confition and clean. Staff were friendly, professional and helpful. The flights even had onboard entertainment. Highly recommend Kenya Airways. They have full right to call themselves, the Pride of Africa

Date of travel: November 2018
Africa Economy Johannesburg - Nairobi
Helpful?
Thank danetv2016
Syracuse, New York
Level 6 Contributor
172 reviews
51 helpful votes
Reviewed 2 days ago
NEW

This is a long flight but a whole lot better than connecting through Europe or the Persian Gulf. If a flight is just going from point to point this is a fabulous flight. If a flight is an opportunity for an experience of any nature then there's not much about this flight that stands out. I should point out that...

Date of travel: December 2018
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International Economy Nairobi - New York City

Helpful?
Thank Nigerdave
1 review
Reviewed 2 days ago
NEW

they dropped 2 times in 15 days On my way bangkok I missed my connection in nairobi because the flight from douala was delayed for more than 4 hours On the way back flight was cancelled I have missed my appointment and incomes. The way their staff is handling layover is a disaster... it tooks one month to get an...

Date of travel: November 2018
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International Economy Douala - Bangkok

Helpful?
Thank nicolaslerat1961
1 review
Reviewed 2 days ago
NEW
via mobile

In a simple slip-of-mind, the leader of my group advised me that my departure date was incorrect by one day. This error was realized 3 months before the flight. There was a comparable flight on the same airline that was available one day earlier for the same price that I paid. The service agent insisted on a $300 fee and...

Date of travel: December 2018
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International Economy New York City - Nairobi

Helpful?
Thank Michael S
Bloomsburg, Pennsylvania
Level 6 Contributor
250 reviews
101 helpful votes
Reviewed 3 days ago
NEW

I was upgraded to business class for $150.00..the seats laid down and the blankets were super thick and soft. The food and service was ok..my return was in economy..the flight was not full so I was entitled to the 3 seats in my row...providing sleeping comfort! The food again was just ok. Most of the movies were older...the flight attendants...

Date of travel: November 2018
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International Business Class New York City - Entebbe

Helpful?
Thank luckylou56
Saratoga Springs, New York
2 reviews
Reviewed 3 days ago
NEW

I was due for a layover in Nairobi Airport before flying on to South Africa. Once I arrived I went through security and went to my gate. After waiting I went through the security check and was waiting at the gate. Then they asked everybody to leave the gate waiting area because they had downgraded the plane and they were...

Date of travel: November 2018
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International Economy New York City - Johannesburg

Helpful?
Thank Adam S
1 review
1 helpful vote
Reviewed 5 days ago
NEW
via mobile

My husband and I had the most terrible trip with Kenya Airways today. We were supposed to have a 1-hour stop-over on our way to a much anticipated and relaxing holiday at Zanzibar. But then this happened... We got onto our connecting flight on time. After driving to the point where we should’ve taken off, the pilot announced that there...

Date of travel: December 2018
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Africa Economy Cape Town Central - Zanzibar Island

Helpful?
1 Thank MarikeSpang
Gloucester, United Kingdom
Level 4 Contributor
38 reviews
22 helpful votes
Reviewed 6 days ago
NEW

I was travelling with my daughter who needed special assistance so double checked this at every stage. At check in i asked if a wheelchair had been arranged at Nairobi and for our connecting flight to Mombasa as was told yes, not so in reality. Had pre booked a right aisle seat to allow my daughter to stretch her right...

Date of travel: November 2018
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International Economy London - Mombasa

Helpful?
1 Thank mandy r
Johannesburg, South Africa
Level 6 Contributor
104 reviews
25 helpful votes
Reviewed 6 days ago
NEW

Every time when you need to fly to East Africa there is no direct flight option other than Kenya Airways. Every time I ask myself why I fly with this Airline why not SAA via J'burg. Time is the answer but its just fooling myself because with Kenya Airways you either lose time or your luggage or your connection or...

Date of travel: June 2018
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Africa Business Class Luanda - Nairobi

Helpful?
2 Thank Ets10
Lusaka, Zambia
Level 6 Contributor
128 reviews
49 helpful votes
Reviewed 1 week ago
NEW

Keny Airways has gone an extra mile in empowering the women folk in the sky, the crew on this flight was almost 100% women but what struck me was the woman captain, you could tell from her welcome that we were in very safe hands. The flight was smooth on time and the service was great.

Date of travel: November 2018
Africa Economy Lusaka - Nairobi
Helpful?
Thank KafulaM
See travel tips for airlines
“simply not to use”
nicolaslerat1961, 14 Dec 2018 | Read review
“choose another Airline”
Ets10, 10 Dec 2018 | Read review
“Recommend this airline for travelling Africa.”
Pillowcase007, 9 Dec 2018 | Read review
“Don’t take it.”
BarbM303, 8 Dec 2018 | Read review
“Choose a different airline!!”
yogayogi, 2 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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