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Kenya Airways

3,489 reviews
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501
Overview
3.03,489 reviews
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About Kenya Airways

Airline Alliance

SkyTeam
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501

Airline Summary

Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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3489Reviews
782Photos
100Tips

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Jeremie T wrote a review Yesterday
6 contributions3 helpful votes
Mahebourg - Moroni
Africa
Absolutely horrible. Out of 4 flights, 1 cancelled (no information: arrived at 2am at the airport to find that the flight had been cancelled), 1 departure 30 minutes early (refusal to accept passengers who arrived just a little too much in time) and 2 delays. No attention at all, in any of the airports and even less in Nairobi (apart from the poor staff abandoned, with no resources, in front of masses of distressed stranded passengers). Stupid "secu" screening measures, just a clic more frustrating than in any other airport (including Tel Aviv) All in all, in addition to the 2 lost working days, this also cost me 2 nights in a hotel, 1 visa fee, taxi rides... And worst of all: all my colleagues and friends who have used KQ in recent months have had a similar experience! Seriously??? Fortunately, kenyan people, some staff, were very nice, cool, pleasant.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mercy O wrote a review Yesterday
New York City, New York20 contributions18 helpful votes
New York City - Nairobi
International
Great service deserves great feedback. I have flown Kenya Airways a few times, mainly because of the convenience of the nonstop from NY to Nairobi. Each time I have been impressed by the wonderful service given by the very amazing, beautiful and fantastic crew. Today however I have had to write a review because I had an up coming flight in a couple of weeks but due to an emergency I had to change my dates to leave. I reached out to their customer service and I was blown away by the prompt and swift execution of my request. It is much needed positivity at a time where a lot seems so bleak. Thank you Kenya Airways!!! You have just acquired a new loyal customer.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jonny M wrote a review 17 Apr
Lisburn, United Kingdom2 contributions
Entebbe - London
International
This was the worst travel experience of my life. Arrived at check in desk to be told the flight had been cancelled and they would put us on a flight the following day. We were taken to a nearby hotel which was the worst hotel I have experienced ever. It was smelly, dirty, roasting hot with no working air conditioning and the food was atrocious. We were told we would also have to pay for drinks despite temperatures of over 30 degrees celcius. Staff were rude and unhelpful and told us lies that we were booked on a new onward flight from London to Dublin which we were not upon arrival in Dublin. A simply terrible experience from start to finish. And to top it all of our complaint was ignored for over 2 weeks and when they finally did reply it was to say sorry but that they would not be offering any compensation. Do not fly with this airline who have terrible customer service. The reason for cancellation we were told was due to the flight not being full, simply unacceptable.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ellamod wrote a review 15 Apr
1 contribution
Nairobi - New York City
International
WORST AIRLINE EVER - they made us wait FIVE hours on the flight (before at 13 hour flight) took off from Nairobi to NYC for two hours only to return back to Nairobi. Over 200 people stranded no rebooking possible until days out. WORST DO NOT BOOK.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tania K wrote a review 15 Apr
1 contribution
Nairobi - Dubai
International
The staffs was unfriendly and attitude was very bad,i requested for more than 3 times a cup of tea,they ignored me,no blanket no nothing.I realised that the flight is Kenya Airways but the service staff are from different airline.why?Please do the needful and bring back kenya airways the pride of africa where it was. Thank you.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Legroom on KQs Dreamliner allows for better sleeping
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Jeremie T wrote a tip Yesterday
"Avoid Kenya Airways if you can. "
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Ellamod wrote a tip 15 Apr
"DO NOT BOOK WITH KENYA AIRWAYS"
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Tania K wrote a tip 15 Apr
"5 hours with no screen,this is a shame.Make kenya proud for providing a proper staff and maintain the aircraft service too"
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Donald W wrote a tip 14 Apr
"Choose a different airline"
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Happiness34188841239 wrote a tip 13 Apr
"Don't book!!! Just changed my return flight now too. "
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Depart
Tue, 07/05
Return
Tue, 14/05
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