We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

JetBlue

20,742 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,742 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
Read more
20742Reviews
2037Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 9,666
  • 4,450
  • 1,445
  • 974
  • 4,211
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
miguel c wrote a review 20 May
Bay Shore, New York1 contribution
New York City - San Juan
Caribbean
Never again, fly was late for departure, did not get E mail till arrived at airport, purchased tickets at a higher price, compare with others passengers, purchase seats, cause my partner is disabled, and to find out that the day of departure, passengers without seats were better
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Wanderer08180496042 wrote a review 19 May
1 contribution
Santiago de los Caballeros - New York City
International
In my flight from Santiago to New York was scheduled to departed at 5:30pm I have to wait in the airport until 11pm. First they excuse was the plane was hot then every hours the was delayed the flight. This was a full flight with a lot customer children. Around 10 pm the
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Matthew R wrote a review 19 May
New Durham, New Hampshire12 contributions2 helpful votes
Boston - San Diego
Domestic
They lure you in with a good price then charge $199 for a seat with any legroom. It is a hack way of doing business. Jet Blue has been around too long to play this cut rate airline game, time to jump to the big game, it was a shame that AA stopped being affiliated with them,
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Kelsey B wrote a review 19 May
1 contribution
Orlando - Buffalo
Domestic
My flight home with my mom and a family friend was horrendous. Not only were we lied to multiple times about our flight being delayed and having a flight crew we were stuck in the airport for over 12 hours. When asked if we should get a hotel or find a new flight they said no
Read more
Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Anand G wrote a review 19 May
Kochi (Cochin), India2084 contributions587 helpful votes
New York City - Atlanta
Domestic
The seats were super large and extremely comfortable at par with the best in international sector. The free wifi was a great surprise. I could communicate with friends and relatives while flying by means of WhatsApp for free. In flight entertainment too was of international
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Album Categories
All photosAll Traveller Photos
avatar-image
She cost more than us yet wasn’t allowed in her travel bag on lap ! She should have gotten her own seat
avatar-image
avatar-image
Flight crew wrote a note for me!
avatar-image
Flight crew wrote a note for me!
avatar-image
Seat back screens
PreviousNext
123456
avatar-image
manny f wrote a tip Yesterday
"Do not buy a vacation package, buy everything separately, flight, hotel and so on."
avatar-image
Shannon wrote a tip Yesterday
"The website & customer service (over the phone) needs major improvement. I'm so tired of customer service hanging up on me!!!!!!!"
avatar-image
mary F wrote a tip Yesterday
"Better attitude and notified any changes"
avatar-image
John H wrote a tip 20 May
"Don't fly JetBlue if you can avoid it."
avatar-image
miguel c wrote a tip 20 May
"Not a good air travel if u have commitments"
PreviousNext
123456
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $49
2th checked bag: $65
3th checked bag: $245
4th checked bag: $245
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $49
2th checked bag: $65
3th checked bag: $245
4th checked bag: $245
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register JetBlue

Search flights

ReturnOne-WayMulti-city
Depart
Wed, 05/06
Return
Wed, 12/06
Travellers
1, Economy