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JetBlue

20,736 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,736 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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20736Reviews
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100Tips

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Sara C wrote a review 10 May
1 contribution1 helpful vote
San Juan - Fort Lauderdale
International
These people don’t care about their customers. They are very irresponsible. Flights get delayed all the time with the same excuse of an “equipment delay”. They won’t respond to their lack of accountability. I am taking my business elsewhere.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Voyage546540 wrote a review 10 May
1 contribution1 helpful vote
New York City - Sacramento
Domestic
The pilot: excellent communication and landing! The plane: fine for me but the screens for entertainment only worked on one side of the plane. The flight attendants: very rude behavior. Didn't seem to care about passengers. Passed me up for snack and I couldn't get their
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Declan L wrote a review 10 May
Atlanta, Georgia9 contributions2 helpful votes
Atlanta - New York City
Domestic
JetBlue was amazing and I would definitely fly again. Free WiFi, seat back screens, tons of legroom even in coach, free snacks, amenities you have to purchase, and tons of movies. Flight attendants were amazing. Great job JetBlue! I love the flight crew. They gave me a note!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aza A wrote a review 10 May
1 contribution2 helpful votes
Portland - Boston
Domestic
My 3 months old baby , my husband and I recently flew with JetBlue . It’s was 4 hours delay that happened twice and after that , when we were sitting on our seats - our flight got cancelled because of some boy who thought that he had an injury . This was happening at 3am and
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Lynda Jo S wrote a review 9 May
1 contribution1 helpful vote
Paris - San Francisco
International
I fractured my foot and they were very helpful getting me on and off the airplane..The Paris to Boston had great food. Good entertainment nice wine and munchies all part of the package. The boston to San Francisco was not that great. Everything cost extra Because I had to be
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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She cost more than us yet wasn’t allowed in her travel bag on lap ! She should have gotten her own seat
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Flight crew wrote a note for me!
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Flight crew wrote a note for me!
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Seat back screens
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StephenCross wrote a tip Yesterday
"Book early."
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Arif K wrote a tip 16 May
"Jet blue is scam airline when it comes to book a flight using point and later canceling the flight they give you airline credit instead off"
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Raquel S wrote a tip 16 May
"No tips can be given I would just avoid Jet Blue at this point "
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FarAway24628275666 wrote a tip 15 May
"Just dont"
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Leo Wandering wrote a tip 14 May
"Stay away from Jetblue"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $50
2th checked bag: $67
3th checked bag: $250
4th checked bag: $250
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $50
2th checked bag: $67
3th checked bag: $250
4th checked bag: $250
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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