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JetBlue

20,736 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,736 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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20736Reviews
2037Photos
100Tips

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aggie o wrote a review 12 May
1 contribution
New York City - Fort Lauderdale
Domestic
I usually fly with Delta but jetblue Their chairs are very comfortable but they need to upgrade on the snacks on the plane, And make connecting flights much easier and quicker But I would like to leave a good review for mr.steven customers service rep he was very nice an
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mayur W wrote a review 12 May
1 contribution1 helpful vote
Washington DC - New York City
Domestic
JetBlue is the worst flight in the entire United states. They keep the passengers hanging for hours in the flight. My family was heading to JFK today and they boarded the flight after 4 hours in flight airline provided option to wait longer of try next day. After spending the
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Deana B wrote a review 12 May
1 contribution
Charlotte - Dublin
International
Jetblue did fantastic! All you hear nowadays is how awful the flights are but I wanted to share what a wonderful job the crews of flights 353 & 354 did. Jennifer and Lydia were so patiently, helpful, joyous and accommodating. The pilots were skilled and talented to get us to
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chloe M wrote a review 11 May
1 contribution
Atlanta - Boston
Domestic
I had a flight to Boston, and upon getting to my gate 35 minutes prior to departure, they would not allow me on the flight. And once calling customer support I was told to pay to get my refund “the amount to pay for a refund is the same amount I paid for the flight. So i clearly
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Krystian C wrote a review 11 May
1 contribution
Mexico City - New York City
USA
Sever delays no given reasons de boarded plane no compensation very disappointed with even staff and flight attendants nothing was okay
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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She cost more than us yet wasn’t allowed in her travel bag on lap ! She should have gotten her own seat
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Flight crew wrote a note for me!
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Flight crew wrote a note for me!
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Seat back screens
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StephenCross wrote a tip Yesterday
"Book early."
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Arif K wrote a tip 16 May
"Jet blue is scam airline when it comes to book a flight using point and later canceling the flight they give you airline credit instead off"
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Raquel S wrote a tip 16 May
"No tips can be given I would just avoid Jet Blue at this point "
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FarAway24628275666 wrote a tip 15 May
"Just dont"
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Leo Wandering wrote a tip 14 May
"Stay away from Jetblue"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $50
2th checked bag: $67
3th checked bag: $250
4th checked bag: $250
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $50
2th checked bag: $67
3th checked bag: $250
4th checked bag: $250
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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