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JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,793 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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20793Reviews
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Popular mentions
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George_Moosie_W wrote a review 6 Jun
Boston, Massachusetts185 contributions96 helpful votes
Minneapolis - Boston
Domestic
Baggage check in process is awful. We have a problem and you have no one here to help. And the chat feature is just broken, as in does not work at all.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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691onab wrote a review 6 Jun
Queens, New York4 contributions
New York City - Curaçao
Caribbean
I had booked a vacation to curaçao with jet blue. The agent never told me that I would need to fill out a id card for curaçao. Upon boarding my flight, the agent asked for immigration card. I quickly asked”what immigration card?” They told me to scan the QR code at the
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NapendaTanz wrote a review 6 Jun
Concord, Ma. USA57 contributions37 helpful votes
Boston - Paris
International
Jetblue Mint class is great. There is a little door to your compartment for extra privacy. The lie flat is spacious, and there are enough places to put your stuff without losing track of them. Food was good and service was good. Unfortunately they stuck us on Icelandair for the
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mrnda G wrote a review 5 Jun
1 contribution1 helpful vote
New York City - Port of Spain
International
Jetblue Trinidad is terrible...God forbid you forget something on the plane it would take you an hour and a half to collect from right around the corner (1 minute walk)
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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DayTrip21285236341 wrote a review 5 Jun
2 contributions1 helpful vote
Punta Cana - Orlando
International
Astonishing bad customer service, thier incompetence was only matched by their apathy. Waiting in line while one man serviced two lines at baggage claim which took 55minutes to get through. I will not be flying jet blue again and will be voting against any measure that funnels
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456
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Trudy J wrote a tip Today
"Don't fly it!"
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Victor A wrote a tip 9 Jun
"If you are going to travel in one of their a320s please PAY your seat selection row 27 doesn’t have window."
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nicole d wrote a tip 9 Jun
"Helpful tip- fly with another airline. "
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Alyssa F wrote a tip 7 Jun
"Book with another airline. JetBlue is said to be the worst airline which I did not know when I booked my flight."
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Jenna M wrote a tip 7 Jun
"If you’re looking for Wi-Fi on a flight look elsewhere. No option to purchase fast speed WiFi and their supposedly free WiFi doesn’t work. "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $49
2th checked bag: $65
3th checked bag: $245
4th checked bag: $245
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $49
2th checked bag: $65
3th checked bag: $245
4th checked bag: $245
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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