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JetBlue

20,736 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,736 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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20736Reviews
2037Photos
100Tips

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Raquel S wrote a review 16 May
Medford, Massachusetts1 contribution
Boston - Orlando
Domestic
HORRIBLE! Jet Blue has gone downhill and into the toilet. Spent the entire flight home from my sister's bachelorette without working TVs in our entire row. Mentioned it to the incompetent crew and they told me the best they can do is have me call a 1-800 number. Well guess what?
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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FarAway24628275666 wrote a review 15 May
1 contribution
New York City - St Martin / St Maarten
Caribbean
You still hold the spot for worst airline ever even after holding that award strongly during and after covid. Shame on you all.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zugeily R wrote a review 15 May
1 contribution
Orlando - Washington DC
Domestic
Delays going and coming, just moved us from gate to gate with no real updates and no flight reimbursements. Long customer service lines
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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richieb wrote a review 15 May
Fort Lauderdale, Florida10 contributions10 helpful votes
Fort Lauderdale - Providence
Domestic
I paid more for my 7 pound yorkie who had anxiety and should have gotten her own seat for that price & the staff would not allow on my lap in her carry case ! They rather her cry & whine . I understand during turbulence and landings etc but not smooth travel . Delta here I come
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sara G wrote a review 14 May
Lutz, Florida1 contribution
Tampa - Istanbul
International
This was the WORST air carrier i have ever been in. Not only did they cancel our flights they did nothing to accommodate. We payed extra$ to fix the mistakes they made. Do yourself a favor and choose anything but jet blue.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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She cost more than us yet wasn’t allowed in her travel bag on lap ! She should have gotten her own seat
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Flight crew wrote a note for me!
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Flight crew wrote a note for me!
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Seat back screens
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StephenCross wrote a tip Yesterday
"Book early."
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Arif K wrote a tip 16 May
"Jet blue is scam airline when it comes to book a flight using point and later canceling the flight they give you airline credit instead off"
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Raquel S wrote a tip 16 May
"No tips can be given I would just avoid Jet Blue at this point "
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FarAway24628275666 wrote a tip 15 May
"Just dont"
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Leo Wandering wrote a tip 14 May
"Stay away from Jetblue"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $50
2th checked bag: $67
3th checked bag: $250
4th checked bag: $250
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $50
2th checked bag: $67
3th checked bag: $250
4th checked bag: $250
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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