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JetBlue


12,181 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1 800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,181 Reviews from our TripAdvisor Community

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12,181 reviews from our community

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Showing 11,330: English reviews
Jackson, Michigan
Level 6 Contributor
111 reviews
30 helpful votes
Reviewed today
NEW

Great plane, great seats everything was great, until we got to Freeport and our bag was missing. As we later learned it had never been placed on the plane. Doubtlessly someone had noticed our bag sitting there long before the trace came through. Unfortunately it wasn't worth anyones time to send it on through to Ft. Lauderdale. So JetBlue you...

Date of travel: December 2018
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Caribbean Economy Detroit - Freeport

Helpful?
Thank spanishb2015
Stroud, United Kingdom
Level 6 Contributor
165 reviews
49 helpful votes
Reviewed yesterday
NEW

Busy flight, but comfortable seat and good cabin attendant, snacks were good and coffee okay, in flight updates were fine w had to wait a while for bags to come though.

Date of travel: December 2018
Domestic Economy Orlando - Baltimore
Helpful?
Thank Roger S
United States
Level 6 Contributor
446 reviews
181 helpful votes
Reviewed 2 days ago
NEW

I am a frequent Jet Blue flyer and was excited to book a roundtrip trip from JFK to Burbank Ca, avoiding LAX. Unfortunately, the flight was not up to the Jet Blue standards.Jet Blue was the cool, airline with clean planes, comfortable seats and friendly service. The plane was old, the seats were uncomfortable. I paid a lot for the...

Date of travel: December 2018
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Domestic Economy New York City - Burbank

Helpful?
1 Thank GoldnAdvice
Connecticut
Level 5 Contributor
71 reviews
48 helpful votes
Reviewed 2 days ago
NEW
via mobile

I hadn’t flown JetBlue in years, but found a good price on round trip tix to Las Vegas. This was one of my best flights that I’ve had in a while. From boarding, to the service of the personnel... to the snacks (including the help yourself fridge), and the wifi access...everything was perfect! I’m not sure why it’s been so...

Date of travel: December 2018
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Domestic Economy New York City - Las Vegas

Helpful?
Thank PAJ-G
Level 1 Contributor
2 reviews
Reviewed 2 days ago
NEW
via mobile

I really enjoyed my flight in jet blue. Flight was shorter than expected and flight attendants were all awesome! Thanks jet blue...

Date of travel: December 2018
USA Economy Cancun - New York City
Helpful?
Thank Margarita M
New York City, New York
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Everything was as expected, taking one star off for delay at gate and my entertainment screen was not working.

Date of travel: November 2018
USA Economy Cancun - New York City
Helpful?
Thank Dan_From_NYC
1 review
Reviewed 2 days ago
NEW

tried to buy $1750 worth of tickets online but website gave system error. Called Jetblue immediately and ended up having to pay $3000 - fares went up in 10 minutes.. These tickets were for 4 passengers from Orlando to Tortola. Jetblue said I had 5 days to show fares had decreased and I would receive refund for difference if there...

Date of travel: December 2018
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Caribbean Economy Orlando - Tortola

Helpful?
Thank jetbluelies
New York City, New York
Level 5 Contributor
77 reviews
34 helpful votes
Reviewed 2 days ago
NEW

We were delayed for 1 1/2 hours because an adult with downs was in an exit seat and the flight attendant felt he wouldn't be able to help anyone in case of emergency. That's not the issue. The issue and cause of the delay was that rather than ask around and locate someone willing to switch, the attendant delayed and...

Date of travel: November 2018
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Caribbean Economy Boston - Punta Cana

Helpful?
Thank Bossy075
Atlanta, Georgia
Level 3 Contributor
8 reviews
1 helpful vote
Reviewed 2 days ago
NEW

In the season that airlines raise prices by $200 to fly to and from the Caribbean, needed an airline in which I could get a ""basic economy" care. Reluctantly, I tried JetBlue. Glad I did! What a comfortable 3 hour trip. Walking to my seat, I became immediately aware. Of the space between the rows and was immediately pleased because...

Date of travel: December 2018
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International Economy St. Croix - Atlanta

Helpful?
Thank Vanda E
Austin, Texas
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 3 days ago
NEW

They were the cheapest, most direct option, and it worked well. There was a delay of a few hours due to plane maintenance, but the captain was out with us to explain what happened, why it happened, and what he was doing to expedite the process. Even the back seats had decent leg room, and you can pay a premium...

Date of travel: December 2018
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Domestic Economy Austin - Fort Lauderdale

Helpful?
Thank misaochankun
See travel tips for airlines
“After your money is at Jetblue - don't believe anything you are told.”
jetbluelies, 13 Dec 2018 | Read review
“I always buy more legroom and speed. lately those seats have been worn down, monitors not working, etc. I would save your money”
Bossy075, 13 Dec 2018 | Read review
“Sit close to the gate during boarding time. At my origin and connecting flights Gate check-in attendants were inaudible.”
vandae2015, 13 Dec 2018 | Read review
“Buy early, so you can pick a seat. Plenty of legroom even in the back”
misaochankun, 12 Dec 2018 | Read review
“Book early for best seating options”
Cici-Unique, 12 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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