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JetBlue

20,661 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,661 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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20661Reviews
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Guide686778 wrote a review Yesterday
2 contributions
Punta Cana - New York City
International
Fantastic flight, matched the golf live on TV and good choose of movies. Lots of leg room. Leather seats. Excellent experience. I would recommend.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael F wrote a review 19 Apr
Lake Worth, Florida58 contributions33 helpful votes
Fort Myers - Atlanta
Domestic
Worst customer service ever. Apparently JetBlue is unable to stop sending junk mail (see pic of chat with customer support). I'd rather never fly JetBlue again than receive spam the rest of my life. (And there is no unsubscribe option in the email, online, or with support - and it's coming from their main email address, so if I block the address I'll never receive flight information if I do fly with them). What a ridiculous way to lose a customer by unable to stop emailing them.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vivian H wrote a review 19 Apr
1 contribution
Boston - San Antonio
Domestic
The most terrible experience. The return flight from San Antonio to Texas was cancelled due to a flat tire that nobody could fix after many delays. The transportation to a nearby hotel was unacceptable. The next day the flight was also delayed and I never got any compensation for this inconvenience. Horrible, terrible service, rude service at the airport and not even credit for this inconvenience. Never fly Jet Blue. This is my third bad experience. They have the worst customer service.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mary S wrote a review 18 Apr
1 contribution
Syracuse - Orlando
Domestic
Horrible experience!!!!! I booked a vacation package including a car rental and still got charged for the rental fee cuz they said it was not paid upfront. Call jetblue and they tell me they can't help me!!!! Thieves don't do business with them!!!!!!!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stacy I wrote a review 17 Apr
1 contribution
New York City - Fort Lauderdale
Domestic
GOING TO AVOID THE LONG STORY to try to keep it simple say — I lost a whole day because they cancelled my flight and the flight I was rebooked on was delayed 3 hours. Was supposed to be there at 2pm and did not arrive until 4am. I had to pay for a pricey hotel that I wasn't able to enjoy. When I applied for a reimbursement request they told me that they won't honor it. That it doesn't qualify because they informed us they cancelled the flight 4 hours in advance (5am thank you very much, did not wake up until 6:30) I lost over $400 because of JetBlue nor will they give me a travel credit. Then the flight home was delayed as well. We were loyal JetBlue fliers for YEARS. I will not be flying JetBlue again. They are dead to me. One other thing I noticed, if you choose a seat when you book, they will sell your seat to someone else to get more $ and stick you in the back. It happened to my coworker and I know for a fact they were supposed to sit next to me because I booked her flight for her and the person in the seat was another coworked who was rebooked because their flight was cancelled. AND THEY PAID $79 for that seat. Not only do they not care, but they will sell you out
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Screen shots of customer support chat.
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Very rude and unprofessional staff
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Stacy I wrote a tip 17 Apr
"They always had great amenities. But their customer service and flight cancellations have been terrible lately. You ust can't count on them."
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David R wrote a tip 16 Apr
"Take another airline."
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Kelly Z wrote a tip 14 Apr
"Avoid JetBlue - they do not take care of their customers. Worst airline experience."
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Passport20680379244 wrote a tip 14 Apr
"Don’t use JetBlue."
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Mike wrote a tip 11 Apr
"The best tip I can give - Don't book with JetBlue"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $51
2th checked bag: $67
3th checked bag: $253
4th checked bag: $253
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $51
2th checked bag: $67
3th checked bag: $253
4th checked bag: $253
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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