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Jet Airways


10,424 reviews
Headquarters: Siroya Centre Sahar Airport Road, Andheri, Mumbai 400099 India 011 91 22 3989 3333 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,424 Reviews from our TripAdvisor Community

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10,424 reviews from our community

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Showing 9,860: English reviews
2 reviews
2 helpful votes
Reviewed today
NEW

The most uncomfortable long haul journey I have ever experienced. Poor leg room and old, uncomfortable seating made for a very long nine hours. The choice of films was awful with very little that was recent and navigation on the so-called touch screen was poor. The food was dreadful - the cardboard container that the food came in tasted better...

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International Economy London - New Delhi

Helpful?
Thank Philip P
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

Flying with Jet Airways is always Pleasure, Time is spent in Air has with them has no Measure, Memories n Smiles u'll always Treasure.. Thank u Jet Airways for the comfort n safety during our Round Chennai Leisure Trip!! Jai Ho!!

Domestic Economy Pune - Chennai (Madras)
Helpful?
Thank SaurabhK152
Srinagar, India
Level 5 Contributor
93 reviews
16 helpful votes
Reviewed today
NEW

I have been using jet airways for both domestic and international travel. The crew is professional and air crafts they use are just awesome.

Domestic Economy New Delhi - Srinagar
Helpful?
Thank Suheel M
Los Angeles, California
Level 5 Contributor
58 reviews
16 helpful votes
Reviewed today
NEW

I had the DISpleasure of flying this airline from Singapore to Mumbai on October 6 2018. I had originally booked this airline just to try it out and I will tell you, I WILL NEVER BE FLYING THIS AIRLINE AGAIN. I had heard of horror stories about people being stuck in a plane when they are refueling and the plane...

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Asia Economy Singapore - Mumbai

Helpful?
Thank Koocharianjetsetter
1 review
Reviewed today
NEW
via mobile

Flight was on time. Crew members quite professional. Food was good. Good in flight wifi experience. Overall nice airline to fly with

Domestic Economy Amritsar - New Delhi
Helpful?
Thank NeerajS58
Noida, India
Level 6 Contributor
230 reviews
59 helpful votes
Reviewed yesterday
NEW

i was flying Delhi to Vizag and aircraft was fine. service was tidy and friendly..no issues.. but one day before my return flight, i got a call and message telling me that my flight has been cancelled due to some reason and i can get a refund...but to book a flight at last hour was around 3 times the original...

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Domestic Economy New Delhi - Visakhapatnam

Helpful?
Thank nuts_medico
Toronto, Canada
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

I came on an international flight from Toronto, Canada to Mumbai, India. My international flight allowed much more baggage than my domestic flight from Mumbai to Goa with Jet Airways. Unfortunately, I didn't realize how big the difference was. I knew I might have to pay extra, but the extortionists at Jet Airways charged me 9000 rupees for my extra...

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International Economy Mumbai - Genoa

Helpful?
Thank Candyfloss13
Bengaluru, India
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I happened to travel to Singapore in May 18 and used Jet Airways service which was good but not great .. Food was not great and there was no entertainment inflight ... The space between seats is fine for a lean guy like me ... I believe with the merger with TATA Sons in the coming days it would be...

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Southeast Asia Economy Bengaluru - Singapore

Helpful?
Thank aneesh_menon
Level 3 Contributor
20 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

For some reason the aircrafts are very hot and uncomfortable prior to take off. With no cold air. Stewards basically are in a position where they have to just apologise Customer service is exceptionally poor , the office is not open in dubai on a Friday, customer service when spoken to is robotic and lacks initiative Website check in takes...

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International Economy Dubai - New Delhi

Helpful?
Thank Amit D
Abu Dhabi, United Arab Emirates
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

Worst seats and comfort with horrible timing i.e red eye flight! All my previous experiences with Jet airways were good except some short haul flights from BLR to IXE. Staff was courteous, but could not help!

International Business Class Abu Dhabi - Mangalore
Helpful?
Thank JayNitin
See travel tips for airlines
“Take your own entertainment, your own food and a sleeping pil”
M6676BIphilipp, 17 Nov 2018 | Read review
“Never use this airline!”
Candyfloss13, 16 Nov 2018 | Read review
“Don't go for Jet Airways Multiflyer if you are flying to IXE or BLR”
JayNitin, 16 Nov 2018 | Read review
“Book early to get better fare”
charoos, 16 Nov 2018 | Read review
“We fly during odd times to avoid overbooked or full flights.”
GurmitSethi, 15 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Jet Airways
Based in Mumbai, Jet Airways (9W) is the second largest airline in India. It flies non-stop to more than 45 domestic destinations and more than 20 international destinations in 19 countries in Asia, Europe and North America. The airline's primary hub is located at Mumbai's Chhatrapati Shivaji International Airport (BOM). Secondary hubs can be found at Chennai International Airport (MAA), Delhi's Indira Gandhi International Airport (DEL) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet includes aircraft with one-cabin (Economy Class), two-cabin (Première Class, or Business Class, and Economy Class) and three-cabin (First Class, Première Class and Economy Class) configurations.

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