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Jet Airways


11,170 reviews
Headquarters: Siroya Centre Sahar Airport Road, Andheri, Mumbai 400099 India 011 91 22 3989 3333 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,170 Reviews from our TripAdvisor Community

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11,170 reviews from our community

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Showing 10,568: English reviews
India
Level 6 Contributor
117 reviews
28 helpful votes
Reviewed yesterday
NEW
via mobile

It was a good comfortable flight but food could have been better since it was a long journey. Entertainment program were good and a right mix

Date of travel: January 2019
Domestic Economy Mumbai - Kolkata (Calcutta)
Helpful?
Thank Vijendar R
More ▾
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

Very clean & new aircraft. Good food & very friendly crew. Comfortable with manageable leg space. Only lacking part was kids entertainment. Overall a really good experience.

Date of travel: December 2018
Domestic Economy New Delhi - Mumbai
Helpful?
Thank SampathD20
India
2 reviews
Reviewed yesterday
NEW
via mobile

Jet Airways are my favourite airline. The air crafts are clean and well organised.lovely crews Always serving great food, and much legs space.A very reasonable price with outstanding service I love it.

Date of travel: October 2018
International Economy Kochi (Cochin) - Dubai
Helpful?
Thank martin744230
Singapore, Singapore
Level 5 Contributor
63 reviews
35 helpful votes
Reviewed yesterday
NEW
via mobile

Flying Jet Airways is always a pleasure. They have taken their service to new level. Since my last flight a while ago I noticed a huge difference. Right from check in to the crew onboard- They just wanted to make the flight comfortable and unforgettable. Would highly recommend It anytime

Date of travel: January 2019
Southeast Asia Economy New Delhi - Singapore
Helpful?
Thank Ranjanfoto
1 review
Reviewed yesterday
NEW
via mobile

Always a good experience to travel by Jet. Mostly on time and good management. Good snacks served. Polite ground staff and crew.

Date of travel: January 2019
Domestic Economy Mangalore - Bengaluru
Helpful?
Thank lio_dsouza
1 review
Reviewed yesterday
NEW
via mobile

Excellent service both during check in and on board. Extremely quick check in service and very polite staff .Special mention of the in flight crew who were most friendly

Date of travel: January 2019
Domestic Economy Mumbai - New Delhi
Helpful?
Thank Arunrao14
Orgiva, Spain
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed yesterday
NEW

Check in went well, flight left on time, flight was good, service was good and the food provided was good. All round very pleasant considering the length of the flight

Date of travel: December 2018
International Economy London - Mumbai
Helpful?
Thank bernardcharlesbyrne
Jet Airways, Manager at Jet Airways, responded to this review

Hello, Appreciate you taking the time to drop in a quick review of your experience with us. Thank you very much for the kind words. It was a pleasure serving you and we look forward to welcoming you onboard soon again. Cheers!

Date of travel: December 2018
More 
International Economy London - Mumbai

Gurugram (Gurgaon), India
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW

Average experience. flight was very uncomfortable with very less leg space. The food served on flight was also below average with little and limited options of drinks. While booking flight tons of cuisines are listed, while during flight its only either vegetarian or non-vegetarian. And the worst part, recliner option for seat was not working and during entire journey I...

Date of travel: January 2019
More 
International Economy Dubai - New Delhi

Helpful?
Thank notorioustravellor
Jet Airways, Manager at Jet Airways, responded to this review

Hello, Appreciate you taking the time to drop in a quick review of your experience with us. If you could share your PNR & contact details with us, we’ll surely review & work on your feedback with our teams to ensure you have the desired experience on your next flight with us. Kindly write to us at guestrelations@jetairways.com Looking forward...

Date of travel: January 2019
More 
International Economy Dubai - New Delhi

1 review
Reviewed yesterday
NEW
via mobile

Excellent service ground staff very cooperative good delicious food decent crew on time great experience

Date of travel: January 2019
International Economy Bhopal - Dubai
Helpful?
Thank _RADIOLOGY123
Jet Airways, Manager at Jet Airways, responded to this review

Hello, Appreciate you taking the time to drop in a quick review of your experience with us. Thank you very much for the kind words! We look forward to serving you again soon. Cheers!

Date of travel: January 2019
More 
International Economy Bhopal - Dubai

Thane, India
Level 6 Contributor
152 reviews
29 helpful votes
Reviewed yesterday
NEW

I have been a regular loyalist of this arline and a silver member of their loyalty club. but this time i had the nightmare of a experience. I believe the cash strapped airline is splitting at the seams and the drop in service is now visible. the emphasis on measuring quick turnaround time is driving employees to ask passengers to...

Date of travel: January 2019
More 
Domestic Economy Mumbai - Mangalore

Helpful?
Thank Rohanmhn
Jet Airways, Manager at Jet Airways, responded to this review

Hello, Appreciate you taking the time to drop in a quick review of your experience with us. If you could share your PNR & contact details with us, we’ll surely review & work on your feedback with our teams to ensure you have the desired experience on your next flight with us. Kindly write to us at guestrelations@jetairways.com Looking forward...

Date of travel: January 2019
More 
Domestic Economy Mumbai - Mangalore

See travel tips for airlines
“row 26 for economy as extra legroom”
bernardcharlesbyrne, 17 Jan 2019 | Read review
“Go with free mind and in case any requirements please don’t hesitate to ask help from staff”
Vijayce, 17 Jan 2019 | Read review
“Pay more money to not to travel economy or take other airline that will transfer you in comfort.”
Deeathp, 17 Jan 2019 | Read review
“Chose the flight time that is best for you and book well in advance for lower fare.”
traveler-india-2691, 16 Jan 2019 | Read review
“Maintaing the temperature inside cabin is an issue with crew or pilots ,what i think.”
kothiyal10, 16 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Jet Airways
Based in Mumbai, Jet Airways (9W) is the second largest airline in India. It flies non-stop to more than 45 domestic destinations and more than 20 international destinations in 19 countries in Asia, Europe and North America. The airline's primary hub is located at Mumbai's Chhatrapati Shivaji International Airport (BOM). Secondary hubs can be found at Chennai International Airport (MAA), Delhi's Indira Gandhi International Airport (DEL) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet includes aircraft with one-cabin (Economy Class), two-cabin (Première Class, or Business Class, and Economy Class) and three-cabin (First Class, Première Class and Economy Class) configurations.

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