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Japan Airlines (JAL)


5,934 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture 011 81 570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,934 Reviews from our TripAdvisor Community

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5,934 reviews from our community

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Showing 1,816: English reviews
Province of Pontevedra, Spain
Level 6 Contributor
266 reviews
175 helpful votes
Reviewed yesterday
NEW

It’s not exactly business class more like premium economy, not very comfortable seats just soft drinks in paper cups ,

Domestic Business Class Tokyo - Okinawa City
Helpful?
Thank love2travelGalicia
2 reviews
Reviewed yesterday
NEW
via mobile

It's not my first time flying with JAL...I just love and feel safe traveling with this Airline. That is why I always recommend it to my family and friends.

International Economy Manila - San Diego
Helpful?
Thank rsoratorio
London, United Kingdom
Level 6 Contributor
150 reviews
107 helpful votes
Reviewed yesterday
NEW

I flew from London to Tokyo with Japan Airlines for the first time, I have to say I received excellent customer service - very attentive, excellent quality food and drink - although I did find a hair in my meal, but they changed it very quickly - and I love the fact that the seat don't recline but you can...

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International Premium Economy London - Tokyo

Helpful?
Thank Matt B
Melbourne, Australia
Level 6 Contributor
229 reviews
75 helpful votes
Reviewed 2 days ago
NEW

While it was all so very polite, lots of bowing etc. the actual service delivery was just average. For a start, very few of the cabin attendants spoke reasonable English which made communication difficult. The magazine had so many languages that I couldn't easily ascertain how some of the equipment worked. Also the airline seemed to treat their own nationals...

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International Business Class Tokyo - Melbourne

Helpful?
Thank Rex06
Melbourne, Australia
Level 4 Contributor
22 reviews
24 helpful votes
Reviewed 2 days ago
NEW
via mobile

Got a great deal on Japan airlines premium econony as a 2 leg flight from melbourne to london. I was excited to see it included lounge access which meant a chance to freshen up in Tokyo However -even though we booked the whole journey through Japan airlines it was only afterwards we learnt the Tokyo-London leg was codeshare and a...

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International Premium Economy Melbourne - Tokyo

Helpful?
Thank becsterr
Langley City, Canada
Level 4 Contributor
43 reviews
14 helpful votes
Reviewed 2 days ago
NEW

First time flying JAL. I was quite impressed and would gladly fly with this airline again. The service and value were top, I highly recommend this airline.

International Business Class Vancouver - Ho Chi Minh City
Helpful?
Thank C D
Vietnam
Level 3 Contributor
15 reviews
Reviewed 2 days ago
NEW

The flight was in midnight but all the staffs were nice and friendly. The entertainment resources were good with many movies, music,... However, it's better if they provide English sub to English movies. Also, need more albums of new music.

North Asia Economy Hanoi - Tokyo
Helpful?
Thank LinhDao0918
Melbourne, Australia
Level 3 Contributor
8 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Bucking the trend here to say the premium economy seat on JAL's 787 is one of the most uncomfortable seats I have ever sat in. Whilst the rest of the JAL experience was excellent the seat is awful. The seat is as hard as nails, I was constantly having to re-adjust my position because I was sliding on the seat's...

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International Premium Economy Melbourne - Tokyo

Helpful?
Thank ozzpommy
2 reviews
Reviewed 3 days ago
NEW

Flight departed on time, seats were comfortable (I'm 6'3"), crew was attentive, food was great, and flight arrived on time.

International Economy Hanoi - Dallas
Helpful?
Thank Paul B
Level 4 Contributor
13 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

It was a long haul from Dallas, Texas to Ho Chi Minh in business class. Most of all I enjoyed wonderful services. The hardware of Japan air business class from Dallas to narita with private seat but from narita to Ho Chi Minh’s unflat seat( 9A in flight 011 and 2k of flight 759). As expected JAL crew deliver top...

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International Business Class Dallas - Ho Chi Minh City

Helpful?
Thank jim c
See travel tips for airlines
“We will choose a different airline”
Rex06, 14 Oct 2018 | Read review
“Relax. This airline does an excellent job.”
C7061VMpaulb, 13 Oct 2018 | Read review
“It might be better to get a daytime flight.”
548christopherb, 11 Oct 2018 | Read review
“Reserve your seats early”
sylvial465, 10 Oct 2018 | Read review
“Sit back and be pampered”
619jeffryb, 8 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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