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IndiGo
Headquarters: Tower C Global Business Park, Mehrauli-Gurgaon Road, Gurugram (Gurgaon) India 122 002
Overview
3.59,381 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About IndiGo
Headquarters: Tower C Global Business Park, Mehrauli-Gurgaon Road, Gurugram (Gurgaon) India 122 002

Airline Summary

The largest airline in India, low-cost carrier IndiGo Airlines (6E) flies to more than 35 destinations within India, as well as five international destinations in Nepal, Oman, Singapore, Thailand and the United Arab Emirates. The airline, which was founded in 2006, has primary hubs at Delhi's Indira Gandhi International Airport (DEL) and Andhra Pradesh's Visakhapatnam International Airport (VTZ). Secondary hubs are located at Mumbai's Chhatrapati Shivaji International Airport (BOM) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet is configured with only Economy Class seating.
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9381Reviews
1899Photos
100Tips

Reviews
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amit k wrote a review Yesterday
Navi Mumbai, India61 contributions63 helpful votes
New Delhi - New York City
International
I booked travel tickets for my parents from Indigo website from Delhi - Istanbul - JFK (New York). The flight is operated by Indigo from Delhi - Istanbul leg and by Turkish Airline from Istanbul to JFK. And this seems the biggest mistake I did. 1. I opted for wheel chair assistance for my parents, and because of some flimsy policy, Indigo is allowing me to book only Aisle seat. They are expecting my parents to seat differently and not together. I have booked with other airlines but have never seen this limitation. I am ready to pay but cant book seats 2. They have no clarity on meals that will be available. They are operating 8 hrs flight but meal is not complimentary. and Customer service is very confused. There is a complimentary snack that probably Indigo provides but it might be taken off if I add a paid meal service at Indigo flight. I dont understand this part and the customer service wasnt able to confirm the info 3. I am unable to book meal or seat at Turkish airlines. They provided me Turkish airline PNR but cannot provide ticket number which the Turkish Airline need. So even if I am ready to pay for seats, I cant book it - this is biggest challenge 4. Customer service mentioned that they can add a complimentary meal either at Delhi leg or Istanbul leg. Turkish airline will definitely have complimentary meal for international flight, so they are just bluffing in providing the info 5. I got to know that a lot of information I will know at airport Indigo counter. Why cant all the info be present with agent, like seat, food. 6. The customer service is prompt. They have whatsapp support but they dont have US number to call them directly. But its good that they can call me in my US number. Indigo is flying international with mindset of domestic. They need to align with other international operator.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aadith N wrote a review Yesterday
2 contributions
Thiruvananthapuram (Trivandrum) - New Delhi
Domestic
Worst flight of my life, my food was bad ,very little legroom and expensive. Even for water we have to pay , Do not fly on Indigo
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dr. Varun wrote a review 15 Jun
Chandigarh, India8 contributions2 helpful votes
Jammu City - New Delhi
Domestic
The flight was delayed by 30 min and no hot beverages were served onboard despite the humble request being made to the cabin crew repeatedly. It's an utter disappointment that no complimentary snacks were catered for despite an inordinate delay!!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mahaboob Shaik wrote a review 14 Jun
3 contributions2 helpful votes
Ras Al Khaimah - Hyderabad
International
Indigo will take 10 years to meet the standards. Very useless staff and do not have customer service skills to treat and deal. Avoid taking Indigo flights from RKT Sickening mindset of the the entire India staff
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Venture23964955299 wrote a review 14 Jun
1 contribution
Amritsar - Udaipur
Domestic
Horrible staff No cooperation at all None of the staff knows anything They are fooling people Never travel with kids with indigo Indigo must go from Indian carriers # India Bye indigo
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ground staffs are having soft chatting while poor passengers stranded hours.
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Aadith N wrote a tip Yesterday
"Do not fly with Indigo "
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Curious51594431530 wrote a tip 13 Jun
"Kindly value the passengers time. And please have a decent staff who can empathize to passengers who really frustrated with your late servic"
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Mohammed A wrote a tip 13 Jun
"PLZZ DO ALOT RESEARCH AND ASK ALOT QUESTIONS AT THE counter to the staff before flying and then being accused of something."
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umemaa wrote a tip 13 Jun
"Try and avoid Indigo specially at Bangalore as the staff is callous and unreasonable "
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Ben B wrote a tip 10 Jun
"RUN … STAY AWAY "
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