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Iberia

22,887 reviews
Headquarters: Martínez Villergas 49, Madrid Spain 28027
Overview
3.022,887 reviews
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About Iberia

Airline Alliance

oneworld
Headquarters: Martínez Villergas 49, Madrid Spain 28027

Airline Summary

The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.
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22887Reviews
3743Photos
100Tips

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Popular mentions
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jammy d wrote a review Yesterday
1 contribution
Tangier - Madrid
International
denied boarding. no explanation. rude staff. no communication about anything. unprofessional. never again. never ever again.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Voyage19943397468 wrote a review Yesterday
1 contribution
Chicago - Madrid
International
My colleague was downgraded on the flight out to leave empty seats that the airline sold, then the way back. They down graded 3 of us for same empty seats, then when the couple that was downgraded were not sat close to each other at all, one was to premium the other to ECONOMY. There was an empty premium seat next to us for her husband and they wouldn’t let him move up because it would be an “upgrade”. Do not fly Iberia if you can help it.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Miguel A wrote a review Yesterday
1 contribution
Madrid - Frankfurt
Europe
Horrible customer support I have lost access to the email with which I registered for their frequent flyer program and I have been trying to solve it for months. Their customer support has been unable to do a simple task updating the email address and meanwhile I have no access to the advantages of the points accumulated every time I contact them I have to talk to a new person I get a new reference number a promise that the issue will be solved and nothing changes. Terrible experience.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Victor_rio2014 wrote a review 11 Apr
Rio de Janeiro, RJ3 contributions7 helpful votes
Newark - London
International
Not unexpectedly an appalling customer service; a better description is that there is none whatsoever. They cancelled my flight at the last minute and booked me for another day and departure airport. Didn't work for me so I am asking for a refund. Absolutely impossible to get any interaction with the company. The phones don't seem to work , the online complaints form always return a server error, and the bot every time I type "refund" goes into agent connection error. An absolute joke of a company that laugh at their customers
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MicheleM68 wrote a review 9 Apr
Forli, Italy6 contributions
Miami - Madrid
International
My flight from Miami to Madrid had more than 1 hour delay , the food service was poor,and the quality too… orrible no choice cause other items were all gone .. if you like to have a drink you need to pay .. only beer or wine available.. I’m so sad that American Airlines chose this as partner from Miami.. for me was the last time 08/ APR .. arrived in Madrid the next flight I have with Iberia partners have 1 hour delay.. avoid this company.. bad service poor quality..
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Victor_rio2014 wrote a tip 11 Apr
"The best tip I can give to travelers is to avoid Iberia altogether"
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Expedition398732 wrote a tip 8 Apr
"The best is don't travel with Iberia at all"
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Buck B wrote a tip 7 Apr
"Avoid this airline "
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Lynda W wrote a tip 3 Apr
"Don't make any mistakes when booking your flight or there will be hell to pay. "
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pooja s wrote a tip 2 Apr
"STAY AWAY"
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ReturnOne-WayMulti-city
Depart
Sat, 27/04
Return
Sat, 04/05
Travellers
1, Economy