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Iberia


13,264 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain 011 34 901 11 15 00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,264 Reviews from our TripAdvisor Community

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13,264 reviews from our community

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Showing 3,031: English reviews
La Quinta, California
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

LAX to Madrid round trip. Long flight. I had requested seats when I booked the flight and paid extra, but the airlines did not have record of them when we checked in. Going was not too bad … left the gate on time, food was acceptable (not good), many in-flight movies and games to choose from, arrived in Madrid on...

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International Economy Los Angeles - Madrid

Helpful?
Thank ldybuilder
Orange County, California
Level 6 Contributor
147 reviews
45 helpful votes
Reviewed yesterday
NEW

We took a flight from Los Angeles to Madrid and from Barcelona to Los Angeles. The first flight was ok, I was not expecting much, but the return flight was so bad. The return flight is sold by Iberia, but it is operated by LEVEL. You can read the comments, which almost all of them are negative all over the...

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International Economy Los Angeles - Madrid

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1 Thank Ibo1980
2 reviews
Reviewed yesterday
NEW

Everytime I've flown with Iberia there have been issues with the flights. This experience has been by far the worst on flights to and from London. From Granada to London, I had flights booked in advance, with confirmation however I chose not to specifically reserve a seat. On getting to the check in, I was told I was on a...

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Europe Economy Granada - London

Helpful?
Thank Revathi J
Geneva, Switzerland
Level 6 Contributor
668 reviews
179 helpful votes
Reviewed yesterday
NEW

I booked on the same day of my flight (but 12h prior to it) a ticket on-line. The system validated it but for no reason asked me to show up in an Iberia office with a form of ID and my credit card and this before midnight Madrid time. Being Sunday the downtown office was closed and the airport office...

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International Economy Buenos Aires - Canton of Geneva

Helpful?
Thank CDFBologna
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Family of 4 adults, flying from Cuzco to Lima (with LATAM), Lima-Madrid and Madrid-Venice (with Iberia). Flight MAD-LIM (IB6651) and LIM-MAD (IB6650): aircraft and bathrooms very dirty, on board service inadequate, terrible food. Lima Airport: on-ground services inappropriate, rude personnel, difficult to communicate with because some of them spoke only Spanish. At Cuzco our luggages were boarded and we were...

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International Economy Cusco - Venice

Helpful?
Thank Anna C
Johannesburg, South Africa
2 reviews
Reviewed 2 days ago
NEW

We booked our seats and paid for them so we knew we'd all be seated together. On both of the international legs we were not all seated together! The flight attendants were unhelpful and rude. Cramped seating, terrible food, vegetarian meal not fit for human consumption. Still battling to get refund for pre-seating!

International Economy Madrid - Johannesburg
Helpful?
Thank debbielowson
Chicago, Illinois
Level 2 Contributor
3 reviews
Reviewed 2 days ago
NEW

We were late leaving Chicago, but still had a full hour in MAD to make our connecting flight to Marseilles. My husband and I hustled through that huge airport and made it. Our bags did not. They had one hour underground to get them there. I used to work for a major airline. You can make the bags in an...

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International Economy Chicago - Madrid

Helpful?
Thank magcimms
Tampa, Florida
Level 5 Contributor
74 reviews
22 helpful votes
Reviewed 2 days ago
NEW
via mobile

The only positive things about this flight were the cost of the tickets and their timeliness. The service was terrible, some of the flight attendants had bad attitudes, the food was horrible and they only came by to offer drinks twice on an 8.5 hour flight.

International Economy Miami - Madrid
Helpful?
Thank cmd_fmxo
Level 4 Contributor
30 reviews
26 helpful votes
Reviewed 2 days ago
NEW
via mobile

I’m sitting in a plane without aircon which is over an hour late. No explaination or apology offered. Cramped seating, thin fabric on plastic, quite possibly the worst flight experience I’ve ever had - and there have been some bad ones! Likely to miss my flight from Madrid but no doubt Iberia won’t care as a different company. This awful...

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Europe Economy Lisbon - Madrid

Helpful?
1 Thank mouflon1
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

Made us wait endlessly at check in and then at the gates. Did not allow passengers to take carry on baggage. Shouted and threatened passengers with police who tried to reason with them. Hot aircraft. Delayed flight. NEVER AGAIN!

Europe Economy Lisbon - Madrid
Helpful?
Thank Vivek Sheel D
See travel tips for airlines
“Ask to be moved if you're within a few rows of the toilets”
ldybuilder, 22 Oct 2018 | Read review
“make sure it is NOT operated by LEVEL”
Ibo1980, 22 Oct 2018 | Read review
“Don't fly with them”
646revathij, 22 Oct 2018 | Read review
“Book another Airline.”
debbielowson, 21 Oct 2018 | Read review
“Double-check that you have the seats you paid for a week before you leave.”
magcimms, 21 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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