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Hawaiian Airlines

8,300 reviews
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819
Overview
3.58,300 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
Onboard Experience
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About Hawaiian Airlines
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819

Airline Summary

As the largest carrier based in Hawaii, Hawaiian Airlines (IATA: HA; ICAO: HAL) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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8300Reviews
1817Photos
100Tips

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Popular mentions
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Tourist53088398305 wrote a review Today
1 contribution
Los Angeles - Syracuse
Domestic
Worst airline company, stranded once arrive into Hawaii because o a 15 damn hours layover! Avoid Hawaiian airline customers service is the worst!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cliff C wrote a review Yesterday
Anchorage, Alaska2 contributions
Kailua-Kona - Honolulu
Domestic
Disappointing Experience with Hawaiian Airlines Gate Agent at Kona International Airport I am extremely disappointed with the service provided by the Hawaiian Airlines gate agent at Kona International Airport on April 10, 2024. My wife and I had a frustrating experience that left us feeling mistreated and inconvenienced. Upon going through the check-in process and arriving at the gate, we were informed by the gate agent that we needed to go back to the check-in counter and check a pack and play that was allowed to be gate-checked on our previous flight to Kona on April 3, 2024. This inconsistency in policy was confusing and added unnecessary stress to our travel experience. After rushing back to the check-in counter to comply with the gate agent's instructions, we overheard the same gate agent announcing to passengers that they could bring additional bags to the gate to be checked if they had exceeded the carry-on limit. Also, as we were boarding, there was a lady ahead of us with carry on luggage, a backpack, and another full size bag that looked like an oversized purse. The gate agent told her she couldn’t do that but let her go anyway. This contradictory behavior further exacerbated our frustration, as it seemed like a double standard was being applied. The lack of consistency in policies and the inconvenience caused by the gate agent's actions made our travel experience with Hawaiian Airlines on this occasion extremely unpleasant. As customers of Hawaiian Airlines, we expect better treatment and a more streamlined and transparent process when it comes to gate-checking items. Hopefully, when Alaska Airlines takes over, Hawaiian Airlines will get its act together as well as Alaska has! I also hope that Hawaiian Airlines takes this feedback seriously and works to improve the training and customer service provided by their gate agents to ensure a more positive experience for all passengers in the future. Alaska Airlines, please come and save this company and teach their gate agents proper customer service!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mellisa h wrote a review 10 Apr
5 contributions2 helpful votes
Seattle - Honolulu
Domestic
DO NOT FALL FOR THEIR MILEAGE CREDIT CARD APPLICATION BS!!! It is misleading, mis-advertised and lies. They never credited us our miles, we ended up paying $99 annual fee, received zero miles and were told nothing they can do after falsely advertising 60K for opening their Hawaiian credit card and making one purchase of any amount within 90days.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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julesblake1313 wrote a review 9 Apr
Everett, Washington3 contributions
Seattle - Maui
Domestic
By far the best airline to visit Hawaii. I flew a different airline on my way there (I can't even remember which it was due to it being non- memorable) Then flew home on Hawaiian airlines and was completely happy I got the chance to experience their airline service.
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Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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KenH_CAZC wrote a review 8 Apr
Phoenix, AZ137 contributions73 helpful votes
Los Angeles - Kailua-Kona
Domestic
We’ve flown this airline over 25 years… and the standard presented today — was the worst ever experienced. Spirit might exceed this? ((Even the new Mai-Tai recipe is disgusting.)) Currently, over an hour delay awaiting ‘international luggage’ (translated Freight charges far exceed any consideration of Customer need/satisfaction). And no, even though the wait is interminable, we can’t offer a drink. We’ve always admired/supported this airline. After this experience — any other airline. Current delay — 1:15 minutes, so Hawaiian can make a few more FREIGHT $$$. Ridiculous
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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tray table just big enough for a cell phone
1 Helpful vote
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My red wine
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https://www.webtfn.com/hawaiian-airlines-reservations/
1 Helpful vote
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Tourist53088398305 wrote a tip Today
"Worst airline Iine in this region of the USA "
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Cliff C wrote a tip Yesterday
"Don’t fly with Hawaiian Air until they merge with Alaska Airlines soon"
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KenH_CAZC wrote a tip 8 Apr
"Book somewhere else"
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mlfates wrote a tip 5 Apr
"Fly any other airline- literally anything except Hawaiian. "
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Sasha138 wrote a tip 4 Apr
"Just avoid them."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $42 - $50
2th checked bag: $59 - $67
3th checked bag: $84 - $167
4th checked bag: $84 - $167
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Depart
Fri, 26/04
Return
Fri, 03/05
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1, Economy