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Hawaiian Airlines


5,417 reviews
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819 +1 800-367-5320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,417 Reviews from our TripAdvisor Community

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5,417 reviews from our community

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Showing 4,786: English reviews
Plainfield, IL
Level 6 Contributor
101 reviews
40 helpful votes
Reviewed today
NEW

We took this fun little puddle jumper and by the time you hit your altitude, drink your guava-passion juice, you're heading back down. I've flown this airline a few times, and always had a very smooth fast flight. Prices can vary, I booked directly from the airlines website and found prices that were cheaper than any travel site I had...

Date of travel: November 2018
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Domestic Economy Maui - Lihue

Helpful?
Thank pvillejennie
Azusa, California
Level 4 Contributor
43 reviews
4 helpful votes
Reviewed yesterday
NEW

Have never really had a bad experience flying Hawaiian no matter what class I've been seated in. For long flights, coach is not that comfortable, as you would expect. The expanded coach is better but nothing beats first class. The flight personnel are always cheerful, warm, and helpful. And it's good to see them have some fun while working. I...

Date of travel: November 2018
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Domestic First Class Los Angeles - Lihue

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Thank Dyan G
Melbourne, Australia
Level 6 Contributor
165 reviews
40 helpful votes
Reviewed yesterday
NEW
via mobile

We arrived from Australia and were due to wait around 5 hours for our flight to Maui. The staff at Honolulu were fantastic in moving us to an earlier flight. The flight to Maui was great and service was wonderful. Would certainly recommend.

Date of travel: December 2018
Domestic Economy Honolulu - Maui
Helpful?
Thank MelR237
Honolulu
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW

The flight home was even more amazing. Super friendly agents at check-in. Flight attendants were exceptional and friendly. The two were amazing and provided nothing but incredible service with beautiful smiles. I believe one of their names is Jenae( I hope the spelling is correct) and my apologies for forgetting the other attendants name. Both of them anticipated my every...

Date of travel: December 2018
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Domestic First Class Las Vegas - Honolulu

Helpful?
Thank Chrismas_1002
Honolulu
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW

Hawaiian Airlines, aloha lives in the air. Great customer service. Very friendly and exceptionally nice. From checking in my luggage to landing in Las Vegas, Hawaiian Airlines workers provided the best of service, always with a smile and a warm heart. Mahalo

Date of travel: December 2018
Domestic First Class Honolulu - Las Vegas
Helpful?
Thank Chrismas_1002
Santorini, Greece
Level 2 Contributor
6 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

The plane we took back home was Hawaiian Airlines and I was super impressed with the new plane and they actually feed you😃 The crew were awesome and very helpful. Keep it up and I will for sure return.

Date of travel: December 2018
Domestic Economy Honolulu - San Jose
Helpful?
Thank eddieconnie
Glendale
2 reviews
Reviewed yesterday
NEW
via mobile

First time used Hawaiian Airlines Business class. Seats very comfortable, service was good. What was a little disappointing, there was no Wifi, no choice on the menu. Overall it was good. I will fly with them again.

Date of travel: December 2018
International Business Class Los Angeles - Auckland
Helpful?
Thank narinek2015
Portland, Oregon
2 reviews
Reviewed yesterday
NEW

This was my first time with the Hawaiian Airlines and I promise to never use them again. The ground staff was rude and stupid. I was travelling with my kids and wife and they booked on 4 different seats, makes no sense. The airline was about 90% full and we were lucky to get volunteers to agreed to switch with...

Date of travel: November 2018
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Domestic Economy Kailua-Kona - Portland

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Thank spattani
Bakersfield, California
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

I was hesitant at first to fly Hawaiian, but our travel agent suggested it because we were a large party and the airlines serve a complimentary meal. Our check on bags were only $25 each as well. I thought they had more leg room as well and we traveled coach. I will definitely fly Hawaiian again.

Date of travel: November 2018
Domestic Economy Los Angeles - Maui
Helpful?
Thank McFriedRice
Fullerton, California
Level 5 Contributor
51 reviews
16 helpful votes
Reviewed yesterday
NEW

Let me start by saying I have flown Hawaiian Airlines before and have not had any problems. On my last flight the problem was with my return flight to LAX from Honolulu. I printed my boarding pass at my hotel 24 hours before my flight and I noticed that the security precheck was not indicated on the boarding pass. I...

Date of travel: November 2018
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Domestic Economy Honolulu - Los Angeles

Helpful?
Thank 803bruces
See travel tips for airlines
“Not a bad seat on the plane and a very short inter-island flight, so I'd say save your money on paying for extra-anything. Up and down!”
pvillejennie, 12 Dec 2018 | Read review
“Go first class if you can afford it!”
dyang2014, 11 Dec 2018 | Read review
“I believe if you’re friendly, they’ll double that.”
Chrismas_1002, 11 Dec 2018 | Read review
“Have/know your KTN number if you have security pre-check”
803bruces, 11 Dec 2018 | Read review
“Remember you are flying to (or from) Hawaii...relax.”
mtzennmaster, 10 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Hawaiian Airlines
As the largest carrier based in Hawaii, Hawaiian Airlines (HA) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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