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GOL Airlines

17,429 reviews
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900
Overview
3.517,429 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Legroom
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About GOL Airlines
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900

Airline Summary

GOL Transportes Aéreos (IATA: G3, ICAO: GLO) is the second largest airline in Brazil. Based in São Paulo, GOL flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). GOL's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. Some of the airlines that GOL has codeshare arrangements with include Aerolíneas Argentinas, Air France, Delta Air Lines, KLM, and TAP Air Portugal.
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17429Reviews
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DracarysGOT wrote a review Mar 2024
Washington DC, District of Columbia68 contributions65 helpful votes
Belo Horizonte - Brasilia
Domestic
Landed at connecting airport CNF and flight was cancelled with no notification whatsoever. I was checked in, Gol has my details, no email, no SME. They rebooked me without contacting me to a different airlines with a longer layover and an additional connection. I even paid for
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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_AliCar3_ wrote a review Mar 2024
Toronto, Canada166 contributions115 helpful votes
Maceio - Sao Paulo
Domestic
I travel quite a bit, and am pretty used to riding the rollercoaster that can often accompany booking flights, changing flights, delays, etc. and I’m laid back enough to just roll with it most of the time, however my most recent flight with GOL airlines was so frustrating, I
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wesley T wrote a review Feb 2024
1 contribution1 helpful vote
Miami - Vitoria
International
Avoid this airline! Website functionality is terrible. Customer service is terrible. Had an itinerary change(GOL changed it) months before travel and they didn’t reissue the tickets causing the original flight details to be what was available at the airport during check-in.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marissa D wrote a review Feb 2024
Rotorua, New Zealand3 contributions1 helpful vote
Santarem - Belem
Domestic
This was my second experience flying with GOL. A low-cost airline attracts all sorts, from the most humble who saved carefully to fly, to the most affluent who preserve their hard-earned money. On the plane, I was warmly greeted by Jonatan, a cabin crew member. "Hi again! You
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Michelle wrote a review Jan 2024
7 contributions1 helpful vote
Brasilia - Miami
International
If possible, avoid this airline!! The flight was oversold and I got bumped. How can that be when I bought my ticket 8mos in advance? Also, that explains why there is no online checkin. In addition, it took an hour and 15min to checkin. The agents are talking too much; others
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vista de nubes, sol y turbina
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Alexandra A wrote a tip Yesterday
"If you intend to travel with pets, DO NOT FLY WITH GOL, they do not have a minimum of empathy."
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Lisa P wrote a tip Mar 2024
"Check in TWO days before. Maybe you will stand a chance to choose better seats after GOL reassign your original ones. They will. "
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Maria S wrote a tip Mar 2024
"Please don't fly Goal if not want to meet very angry employee and supervisors "
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Marc D wrote a tip Mar 2024
"Their app says you can track your flight in real time, but it needs internet to do so, which makes it useless since you can't use it on the plane"
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Michelle wrote a tip Jan 2024
"Avoid this airline if at all possible."
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ReturnOne-WayMulti-city
Depart
Sat, 08/06
Return
Sat, 15/06
Travellers
1, Economy