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GOL Airlines

Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900
Overview
3.517,443 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
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About GOL Airlines
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900

Airline Summary

GOL Transportes Aéreos (IATA: G3, ICAO: GLO) is the second largest airline in Brazil. Based in São Paulo, GOL flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). GOL's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. Some of the airlines that GOL has codeshare arrangements with include Aerolíneas Argentinas, Air France, Delta Air Lines, KLM, and TAP Air Portugal.
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17443Reviews
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pausnit wrote a review Oct 2022
Federal District34 contributions
Brasilia - Miami
International
Economy
Trying to check in the website won't accept the required passenger information. Tried multiple browsers, multiple computers with multiple OS and the Gol App. All failed and can't call customer service because they don't operate Sundays. Incredible. Have to drive to airport
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Date of travel: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Baires06 wrote a review Oct 2022
Albuquerque, New Mexico72 contributions
Buenos Aires - Florencia
South America
Economy
Just like many people expressed here. The customer service for this airline is a joke and the worse part, management does not seem to care that much about it. Maybe Mr Celso Ferrer, does not yet realize the importance of customer service and the competition available. NEVER
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Date of travel: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Baires06 wrote a review Oct 2022
Albuquerque, New Mexico72 contributions
Buenos Aires - Florianopolis
South America
Economy
I bought a ticket 2 months ago (in August 2022) for my cousin to fly from Buenos Aires to Florianopolis in MARCH 2023. Since she is not an experience traveler, I made sure I paid the extra money to have her fly direct both ways. Recently, she received an email saying her return
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Date of travel: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ryan G wrote a review Oct 2022
1 contribution
Recife - Fernando de Noronha
Domestic
Economy
One of the worst customer service experiences I have ver experienced. My flight to Fernando de noronha was cancelled by the airlines - it took 2 hours to speak to a representative on the phone - the representative was extremely rude and would not provide me with any information
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Date of travel: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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HavreSanFrancisco wrote a review Oct 2022
San Francisco64 contributions
Rio de Janeiro - Foz do Iguacu
Domestic
Premium Economy
I flew GOL in 2019..GIG to Belem. The return flight was a disaster. I flew again in 2022..GIG to Salvador and everything was fine. I thought they had turned the airline around. Then I flew GIG to Iguaçu and all the old problems arose again. I paid extra for comfort seats at
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Date of travel: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lanche da Gol para um vôo de 3h40min de duração (Fortaleza a São Paulo)
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The rude clerk
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tim chang wrote a tip Jun 2024
"Avoid this airline at all cost!"
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Alexandra A wrote a tip May 2024
"If you intend to travel with pets, DO NOT FLY WITH GOL, they do not have a minimum of empathy."
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Lisa P wrote a tip Mar 2024
"Check in TWO days before. Maybe you will stand a chance to choose better seats after GOL reassign your original ones. They will. "
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Maria S wrote a tip Mar 2024
"Please don't fly Goal if not want to meet very angry employee and supervisors "
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Marc D wrote a tip Mar 2024
"Their app says you can track your flight in real time, but it needs internet to do so, which makes it useless since you can't use it on the plane"
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