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GOL Airlines

Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900
Overview
3.517,442 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Legroom
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About GOL Airlines
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900

Airline Summary

GOL Transportes Aéreos (IATA: G3, ICAO: GLO) is the second largest airline in Brazil. Based in São Paulo, GOL flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). GOL's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. Some of the airlines that GOL has codeshare arrangements with include Aerolíneas Argentinas, Air France, Delta Air Lines, KLM, and TAP Air Portugal.
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17442Reviews
2665Photos
100Tips

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Chris wrote a review Dec 2022
9 contributions8 helpful votes
Sao Paulo - Fernando de Noronha
Domestic
Economy
They cancelled our flight to sell them for more money. The only country where I have experienced this. Totally outrageous.
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Date of travel: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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aaravn15 wrote a review Dec 2022
Glenview, Illinois163 contributions22 helpful votes
Sao Paulo - Rio de Janeiro
Domestic
Premium Economy
This was one of the worst flights I've ever taken. The staff at GRU airport lied to us and didn't know how to speak English. It was a problem to us as we were trying to figure out where was the boarding gate/line for our flight. Cabin crew and ground staff were NOT helpful at
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Date of travel: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TandTSwitzerland wrote a review Dec 2022
Zurich, Switzerland1174 contributions655 helpful votes
Sao Paulo - Santa Cruz
South America
Premium Economy
The flight itself was ok for a low cost carrier. The seat in premium economy has good space and service was also ok. However they lost my luggage and that was the beginning of a never ending nightmare. They never replied when I asked them about my luggage, so I was completely
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Date of travel: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Ahmad K wrote a review Dec 2022
Washington DC, District of Columbia3 contributions
Curitiba - Rio de Janeiro
Domestic
Economy
I booked a flight back in May 2022 to fly from Curitiba to Rio de Janeiro on Feb. 23, 2023 for six people and I wanted to add seat assignment and pay for luggage. I have tried to do that on GOL website and their app many times and it failed. Everything seems to work fine until I
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Date of travel: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Robert L wrote a review Dec 2022
Wilsons, Virginia9 contributions1 helpful vote
Navegantes - Rio de Janeiro
Domestic
Premium Economy
For all the people who complain about GOL, what you have to realize is that it is a Brazilian airline that is run by Brazilians. Brazilians in general are not organized, they get paid very little and they’re not inclined to work hard for what they get paid. So if your
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Date of travel: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Lanche da Gol para um vôo de 3h40min de duração (Fortaleza a São Paulo)
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The rude clerk
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tim chang wrote a tip Jun 2024
"Avoid this airline at all cost!"
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Alexandra A wrote a tip May 2024
"If you intend to travel with pets, DO NOT FLY WITH GOL, they do not have a minimum of empathy."
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Lisa P wrote a tip Mar 2024
"Check in TWO days before. Maybe you will stand a chance to choose better seats after GOL reassign your original ones. They will. "
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Maria S wrote a tip Mar 2024
"Please don't fly Goal if not want to meet very angry employee and supervisors "
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Marc D wrote a tip Mar 2024
"Their app says you can track your flight in real time, but it needs internet to do so, which makes it useless since you can't use it on the plane"
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