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GOL Airlines

Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900
Overview
3.517,442 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Legroom
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About GOL Airlines
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900

Airline Summary

GOL Transportes Aéreos (IATA: G3, ICAO: GLO) is the second largest airline in Brazil. Based in São Paulo, GOL flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). GOL's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. Some of the airlines that GOL has codeshare arrangements with include Aerolíneas Argentinas, Air France, Delta Air Lines, KLM, and TAP Air Portugal.
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17442Reviews
2665Photos
100Tips

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Rodrigo342013 wrote a review Apr 2023
London, United Kingdom5 contributions8 helpful votes
Buenos Aires - Rio de Janeiro
South America
Economy
During on line check in process never says anything about luggage cost. On line process is a pain, and completely unfriendly English is so poor that they use 'Equipment invoiced' instead of luggage or bags/baggage cost/allowance. Cost of luggage is more expensive than the
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Date of travel: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Duane S wrote a review Mar 2023
7 contributions5 helpful votes
Miami - Manaus
International
Economy
Booked a trip to Manaus the capital city of the Amazon through American Airlines. We started the trip in Boston on American and connected to Gol in Miami. Gol would take us to Manaus. To get seats American said Gol assigns their own seats and to call them. Made the call to
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Date of travel: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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R S wrote a review Mar 2023
3 contributions
Rio de Janeiro - Miami
International
Economy
Most likely your flight will be changed and make it so inconvenient you will have to then choose another airline. Got my money back. Customer service is S L O W and hard to reach on the phone. I cannot find anything positive about this experience. Nothing.
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Date of travel: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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R S wrote a review Mar 2023
3 contributions
Rio de Janeiro - Miami
International
Economy
GOL airlines will most likely cancel your flight or change it so it is so inconvenient you have to ask for your money back or treated like non-humans.
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Date of travel: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Martin C wrote a review Mar 2023
3 contributions4 helpful votes
Sao Paulo - Curitiba
Domestic
Economy
Check in is HORRIBLE. Software crashes, data is not saved, total waste of time. If this is the company's standard for everything else, I won't be alive after tomorrow's flight.
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Date of travel: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lanche da Gol para um vôo de 3h40min de duração (Fortaleza a São Paulo)
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The rude clerk
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tim chang wrote a tip Jun 2024
"Avoid this airline at all cost!"
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Alexandra A wrote a tip May 2024
"If you intend to travel with pets, DO NOT FLY WITH GOL, they do not have a minimum of empathy."
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Lisa P wrote a tip Mar 2024
"Check in TWO days before. Maybe you will stand a chance to choose better seats after GOL reassign your original ones. They will. "
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Maria S wrote a tip Mar 2024
"Please don't fly Goal if not want to meet very angry employee and supervisors "
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Marc D wrote a tip Mar 2024
"Their app says you can track your flight in real time, but it needs internet to do so, which makes it useless since you can't use it on the plane"
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