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GOL Airlines

17,429 reviews
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900
Overview
3.517,429 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Legroom
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About GOL Airlines
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900

Airline Summary

GOL Transportes Aéreos (IATA: G3, ICAO: GLO) is the second largest airline in Brazil. Based in São Paulo, GOL flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). GOL's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. Some of the airlines that GOL has codeshare arrangements with include Aerolíneas Argentinas, Air France, Delta Air Lines, KLM, and TAP Air Portugal.
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17429Reviews
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LER wrote a review Jul 2023
3 contributions3 helpful votes
Sao Paulo - Fortaleza
Domestic
The flight was delayed and eventually canceled. They offered a hotel which was 2 hours away from the airport, by the time I got to the hotel it was time to come back to the airport. Why would they use a hotel ( ibis) that is so far away from the airport. Who make this stupid
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Date of travel: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jacob S wrote a review Jul 2023
5 contributions6 helpful votes
Sao Paulo - Belo Horizonte
Domestic
Gol is a very good airline! the security was really fast and the plane was clean. The staff were friendly. Also, would recommend to other people
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Date of travel: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Stephanie F wrote a review Jun 2023
1 contribution3 helpful votes
Sao Paulo - Vitoria
Domestic
The worst experience I have ever had with a company!!! The website does not work to purchase luggage and it does not work to do the check in. I had to call them 6, SIX, different times to try and purchase luggage and they hung up on me every time. I would never recommend this
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Date of travel: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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travelerB321 wrote a review Jun 2023
Mukilteo, Washington35 contributions23 helpful votes
Manaus - Rio Branco
Domestic
Economy
Online system is horrible. Their payments do not work for VISA, AMEX, or MASTERCARD. Their app continues to shut down and will not let you go through with assigning your seats or checking-in, leaving to a very stressful process when you are checking in for your flight. GOL's
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Date of travel: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Deise N wrote a review Apr 2023
1 contribution1 helpful vote
Salvador - Sao Paulo
Domestic
Economy
Simply the worst service and customer care policy. Racist staff. The accounts from passengers all over Brazil are appalling. Stay away.
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Date of travel: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Vista de nubes, sol y turbina
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Alexandra A wrote a tip Yesterday
"If you intend to travel with pets, DO NOT FLY WITH GOL, they do not have a minimum of empathy."
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Lisa P wrote a tip Mar 2024
"Check in TWO days before. Maybe you will stand a chance to choose better seats after GOL reassign your original ones. They will. "
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Maria S wrote a tip Mar 2024
"Please don't fly Goal if not want to meet very angry employee and supervisors "
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Marc D wrote a tip Mar 2024
"Their app says you can track your flight in real time, but it needs internet to do so, which makes it useless since you can't use it on the plane"
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Michelle wrote a tip Jan 2024
"Avoid this airline if at all possible."
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ReturnOne-WayMulti-city
Depart
Sat, 08/06
Return
Sat, 15/06
Travellers
1, Economy