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GOL Airlines

17,429 reviews
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900
Overview
3.517,429 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
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About GOL Airlines
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900

Airline Summary

GOL Transportes Aéreos (IATA: G3, ICAO: GLO) is the second largest airline in Brazil. Based in São Paulo, GOL flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). GOL's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. Some of the airlines that GOL has codeshare arrangements with include Aerolíneas Argentinas, Air France, Delta Air Lines, KLM, and TAP Air Portugal.
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17429Reviews
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Matthias L wrote a review Oct 2023
3 contributions
Sao Paulo - Fortaleza
Domestic
They lost our luggage for the third time already, I do not recommend to choose this airline at all. The check-in at GRU Sao Paolo was absolutely chaotic, people were shouting around and oversized luggages were all over the place…
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Federico B wrote a review Oct 2023
Worldwide2 contributions1 helpful vote
Denver - Fortaleza
International
In May 2023 i bought a flight for me and my family to travel from Denver CO to Fortaleza, Brazil and return. On Oct 18th i received an email from GOL airlines (attached) saying that my flight was modified. I checked the modification and i noticed that my flight from Miami to
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Heli A wrote a review Oct 2023
Ewingsdale, Australia2 contributions
Manaus - Salvador
Domestic
Had a connecting flight from sao Paolo to Salvador but Gol had overbooked the flight so we couldn’t get on the flight although we were at the gate at the time of boarding! Gol had rebooked us for another flight on the next day which meant we had to queue at Gol customer service
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kroberts0525 wrote a review Aug 2023
Wauwatosa, Wisconsin220 contributions60 helpful votes
Miami - Manaus
International
We booked with GOL specifically because they were the only carrier that flew direct from Miami to Manaus. We had no problem with the website and I paid for Economy Plus seats. A few weeks before we left I recieved an email that said the 6 hour flight would now be 13 because we
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Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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JMO wrote a review Aug 2023
1 contribution3 helpful votes
Sao Paulo - Brasilia
Domestic
Worst airline website and app I have ever encountered. Impossible to check in, buy luggage space etc. How hard can it be to create a functioning check in service? Every other airline company in the world manages to do so.
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Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Vista de nubes, sol y turbina
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Alexandra A wrote a tip Yesterday
"If you intend to travel with pets, DO NOT FLY WITH GOL, they do not have a minimum of empathy."
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Lisa P wrote a tip Mar 2024
"Check in TWO days before. Maybe you will stand a chance to choose better seats after GOL reassign your original ones. They will. "
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Maria S wrote a tip Mar 2024
"Please don't fly Goal if not want to meet very angry employee and supervisors "
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Marc D wrote a tip Mar 2024
"Their app says you can track your flight in real time, but it needs internet to do so, which makes it useless since you can't use it on the plane"
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Michelle wrote a tip Jan 2024
"Avoid this airline if at all possible."
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Depart
Sat, 08/06
Return
Sat, 15/06
Travellers
1, Economy