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GOL Airlines

17,429 reviews
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900
Overview
3.517,429 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Legroom
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About GOL Airlines
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900

Airline Summary

GOL Transportes Aéreos (IATA: G3, ICAO: GLO) is the second largest airline in Brazil. Based in São Paulo, GOL flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). GOL's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. Some of the airlines that GOL has codeshare arrangements with include Aerolíneas Argentinas, Air France, Delta Air Lines, KLM, and TAP Air Portugal.
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santigatsch wrote a review Jan 2024
Cordoba, Argentina2 contributions
Sao Paulo - Cordoba
South America
Worst airline ever, they cancelled our flight and rescheduled six days later. The hotel they gave us was in a really dangerous zone, and didn’t gave us the voucher for the taxi. Wouldn’t recommend it in a thousand years.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PBaize wrote a review Jan 2024
Chino Valley, Arizona3 contributions2 helpful votes
Orlando - Goiania
International
Love these guys!! Our luggage was lost in the hand off from AA to GOL in Orlando. Between the 2 of them they got us our luggage 3 days later. The flight crew were very good pilots. Landings were smooth. flights on time or a tad early. Cabin crew was very kind and helpful. Food
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jacobo L wrote a review Dec 2023
1 contribution
Salt Lake City - Montevideo
International
I have traveled globally over 1.4 million miles and never had such disappointing experience like with GOL airlines. On our inbound fight to Montevideo from São Paulo, they had us sit in the airplane for almost 1:30 hours, at times without any AC. Because they overbooked the
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Angela L wrote a review Dec 2023
84 contributions12 helpful votes
Sao Paulo - Rio de Janeiro
Domestic
I would give ZERO if I can. They denied my boarding without any reason simply due to IT problem that they couldn't check in my flight. I had never seen a more ridiculous reason. Their customer service in Sao Paolo airport could barely speak English. Very unprofessional. After 10
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Date of travel: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David T wrote a review Nov 2023
1 contribution
Rio de Janeiro - Florianopolis
Domestic
By far some of the worst customer service I've ever encountered. Gol canceled the first portion of my flight home and to replace it they gave me a taxi-voucher to another airport to catch a flight that left 5 hours later. As it was a much later flight, they also gave me a food
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vista de nubes, sol y turbina
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Alexandra A wrote a tip Yesterday
"If you intend to travel with pets, DO NOT FLY WITH GOL, they do not have a minimum of empathy."
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Lisa P wrote a tip Mar 2024
"Check in TWO days before. Maybe you will stand a chance to choose better seats after GOL reassign your original ones. They will. "
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Maria S wrote a tip Mar 2024
"Please don't fly Goal if not want to meet very angry employee and supervisors "
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Marc D wrote a tip Mar 2024
"Their app says you can track your flight in real time, but it needs internet to do so, which makes it useless since you can't use it on the plane"
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Michelle wrote a tip Jan 2024
"Avoid this airline if at all possible."
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Depart
Sat, 08/06
Return
Sat, 15/06
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1, Economy