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GOL Airlines


13,403 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil 011 55 300 115 2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,403 Reviews from our TripAdvisor Community

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13,403 reviews from our community

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Showing 367: English reviews
Harrogate, United Kingdom
Level 6 Contributor
1,172 reviews
362 helpful votes
Reviewed 3 days ago
NEW

The flight was OK and in house snacks served in relatively short journey. But there was absolutely no safety briefing at the commencement of the flight. This is bad. Staff surly. Flight late departing and very speedy turn round which wad good as it was late in the day. But plane not well cleaned between journeys..

Domestic Economy Rio de Janeiro - Brasilia
Helpful?
Thank Nastame
Maceio, AL
Level 5 Contributor
40 reviews
10 helpful votes
Reviewed 1 week ago

Low-cost service, although there is no low-cost company in Brazil. However, Gol generally offers the best prices.

South America Economy Recife - Buenos Aires
Helpful?
Thank Rogério F
Auckland Central, New Zealand
Level 3 Contributor
10 reviews
7 helpful votes
Reviewed 1 week ago via mobile

First they stuff up the ticket and then force me to pay extra at the check in. My 31st flight this year and the worst experience. A pack of thieves

Domestic Economy Rio de Janeiro - Salvador
Helpful?
Thank Andre H
Auckland Central, New Zealand
Level 5 Contributor
77 reviews
15 helpful votes
Reviewed 1 week ago

Wasn't expecting much but a surprisingly efficient and organised flight with good check in and in flight service.

Domestic Economy Foz do Iguacu - Rio de Janeiro
Helpful?
Thank TravelFun500
2 reviews
Reviewed 1 week ago

My luggage was delayed by 6 days. The costumer service at the airport claimed that it would arrive with the next flight, which led us to stay in the city one day longer. However, this was untrue and wasted us a valuable day and the money for the hotel. The personnel responsible for the luggage promised to keep us up...

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International Economy Zurich - Asuncion

Helpful?
Thank derBaus
Incline Village, Nevada
Level 6 Contributor
626 reviews
159 helpful votes
Reviewed 2 weeks ago via mobile

My last trip I flew Gol on 5 domestic flights working Brazil. The planes are ok but older service was pretty good. All 5 flights were meaningfully delayed. It’s the Southwest of Brazil without the on/time record.

Domestic Economy Sao Paulo - Recife
Helpful?
Thank mes227
Campinas
Level 5 Contributor
70 reviews
43 helpful votes
Reviewed 2 weeks ago

Although there are tight armchairs you can purchase a bigger one. The food is very expensive on the flight which I don't consider something bad for short distances. Often we have problem and the crew lack information and people responsible don't help at all. Unfortunatelly, for some destinations that's the only option

Domestic Economy Goiania - Rio de Janeiro
Helpful?
Thank kekows
Level 6 Contributor
180 reviews
28 helpful votes
Reviewed 3 weeks ago

We arrived from EU with a flight from another ArilineNetwork. But everything has been perfect the same. The GOL's people on ground were very polite helping a lot, as well the people on board. The service more than OK, even considering it was a domestic flight, and we'got in Salvador perfect in time. If you get in Brasil, it's an...

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Domestic Economy Rio de Janeiro - Salvador

Helpful?
Thank PhStrad
Berlin, Germany
Level 3 Contributor
21 reviews
9 helpful votes
Reviewed 3 weeks ago

budget airline, not very expensive. i took a domestic flight from porto alegre to rio. service was average till good. quality comparable to lines like easy jet or so. the only problem i had, was the website. the english version does not function properly. if you want to proceed with the online check-in, you hardly understand a word as stranger,...

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Domestic Economy Porto Alegre - Rio de Janeiro

Helpful?
Thank i a
Level 6 Contributor
148 reviews
27 helpful votes
Reviewed 4 weeks ago via mobile

Very warm stuff on ground as well on air. Check in very fast and organized. Planes in excellent shape, and always on time. If u have the chance don't miss Gol's lounge is really worthy.

International Premium Economy Buenos Aires - Frankfurt
Helpful?
Thank Daniel H
See travel tips for airlines
“Shady and unprofessional - stay away.”
derBaus, 5 Oct 2018 | Read review
“Pay the extra to get more space and priority is very little. Suggested.”
PhStrad, 26 Sep 2018 | Read review
“come early”
390ia, 24 Sep 2018 | Read review
“They are a budget airline, and charge extra for hold baggage!”
robertn518, 18 Sep 2018 | Read review
“This company that offers the poorest snack you have, so be prepared to spend more”
luizaq2015, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

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