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GOL Airlines


12,688 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil 011 55 300 115 2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,688 Reviews from our TripAdvisor Community

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12,688 reviews from our community

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Showing 335: English reviews
Perth, Australia
Level 4 Contributor
32 reviews
7 helpful votes
Reviewed 4 days ago
NEW
via mobile

Took a flight with my mom from Rio de Janeiro to São Luís Maranhao last year. Air hostess were polite and friendly. Plane lacked in flight services such as IPad or tv. Flights to São Luís tend to be pricey. If you plan to visit the north east I suggest to book tickets in advance to guarantee a more competitive...

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Domestic Economy Rio de Janeiro - Sao Luis

Helpful?
Thank 706Connolly
Sao Paulo, SP
2 reviews
Reviewed 1 week ago

Good brazilian airline, it normally has the best options of time and price. Good in-flight service, ok food and snacks.

Domestic Economy Sao Paulo - Presidente Prudente
Helpful?
Thank renatam0tta
Alston
Level 6 Contributor
119 reviews
29 helpful votes
Reviewed 1 week ago

Poor service from the off, problem with checking in and also with purchasing the ticket which at first they said I had not done and they ultimately acknowledged their web site was "not the best". A supervisor took us out of the queue and we waited maybe an extra half hour to get matter resolved then asked to pay extra...

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Domestic Economy Rio de Janeiro - Tres Lagoas

Helpful?
1 Thank Totalpost
Joao Pessoa, PB
Level 6 Contributor
220 reviews
90 helpful votes
Reviewed 1 week ago

The flight left on time and arrived on time and there is much more space between seats than on other airlines. You can also reserve your seat before travelling free of charge - unlike some other airlines. The service was what you expect.

Domestic Economy Rio de Janeiro - Joao Pessoa
Helpful?
Thank ireland_timothy
1 review
Reviewed 1 week ago via mobile

Went to cruzeiro do sul with Gol and needed to buy 23kg bagage. Where asked if we wanted to pay for the return too and we did. When returning we are told that we only paid one way and that we needed to pay. Since we were stopping in both brasilia and sao paolo we were forced to pay twice....

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Domestic Economy Cruzeiro do Sul - Rio de Janeiro

Helpful?
Thank Nirvana R C
Orlando, Florida
Level 6 Contributor
1,206 reviews
287 helpful votes
Reviewed 1 week ago

ALL seats are Economy, even if you pay for "Premium". Premium just gets you more leg room, but the seats are extremely narrow and uncomfortable. The drinks and snacks are truly tiny. The steward was very pleasant and gave good service.

Domestic Premium Economy Curitiba - Sao Paulo
Helpful?
Thank Grady M
Baku, Azerbaijan
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 2 weeks ago

There is no service at check in and 300 people were standing in line for 3 hours on July 15 2018. I lost my plane at 17:10 to Porto Alegre. A frustrated fellow in the line checked in his phone and said that my plane was on time. I can't say what like best, it was a complete disaster and...

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Domestic Economy Rio de Janeiro - Porto Alegre

Helpful?
Thank Jane M
Chicago, Illinois
Level 6 Contributor
220 reviews
52 helpful votes
Reviewed 2 weeks ago

We were contemplating renting a car in Belo Horizonte, Brazil and driving up to 4 hrs to Rio, fighting the traffic there. For only $39 or so ( plus another $10 or $15 or so if you prepay for your check in bag, carry on and assigned seat), I expected a lousy “Spirit Airline experience”. Actually, for this 1-hour flight...

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Domestic Economy Belo Horizonte - Rio de Janeiro

Helpful?
Thank delmd2015
West Midlands, United Kingdom
Level 6 Contributor
987 reviews
378 helpful votes
Reviewed 3 weeks ago

V friendly meet and greet, new plane, good leg room, given soft drinks + snacks on all flights, would recommend

Domestic Economy Sao Paulo - Cuiaba
Helpful?
Thank j w
Curitiba, PR
Level 4 Contributor
34 reviews
Reviewed 3 weeks ago via mobile

I travelled from Natal to Curitiba and was surprised by the level of disregard to Customer , unprofessionalism and delay. With no warning, we where surprised in the check-in with the information that our connection in Rio (to our final destination) has been cancelled and our new departure was next day! To make things worse, our Flight to Rio had...

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Domestic Economy Natal - Curitiba

Helpful?
Thank hcosta4
See travel tips for airlines
“Try the first 5 rows.”
renatam0tta, 11 Aug 2018 | Read review
“Try another airline first !!”
Totalpost, 11 Aug 2018 | Read review
“Take your own sandwiches with you. It will probably work out a lot cheaper.”
ireland_timothy, 10 Aug 2018 | Read review
“No comments.”
janem893, 4 Aug 2018 | Read review
“Choose another airline that respect the passenger's rights.”
743wagnerf, 10 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

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