We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

GOL Airlines


13,786 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil 011 55 300 115 2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

13,786 Reviews from our TripAdvisor Community

Write a Review

13,786 reviews from our community

Filter reviews by popular destinations:
All reviews Sao Paulo Rio de Janeiro Porto Alegre Buenos Aires Brasilia Recife Salvador Belo Horizonte Fortaleza Curitiba Natal Florianopolis Foz do Iguacu
Traveller rating
Cabin
  • (324)
  • (59)
  • (0)
  • (0)
Route
  • (287)
  • (80)
  • (14)
  • (2)
  • (0)
  • More
Language
  • More
Showing 383: English reviews
Little Rock, Arkansas
Level 5 Contributor
40 reviews
11 helpful votes
Reviewed yesterday
NEW

We flew a round trip w/ two long flights from Rio de Janeiro - Santarem. The trip was good for the value. However the seat are not large enough. Yes you can spread your legs how ever you are "smashed" between the seats. Other drawback is if you are flying a long flight as us w/ two connecting flights the...

Date of travel: November 2018
More 
Domestic Premium Economy Rio de Janeiro - Santarem

Helpful?
Thank Bruno M
Reading, United Kingdom
Level 6 Contributor
63 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Again a good flight with nice crew, I do recognize the aircraft interior as in the summer they lease out aircraft to transavia!

Date of travel: July 2018
Domestic Economy Salvador - Rio de Janeiro
Helpful?
Thank airerik
Reading, United Kingdom
Level 6 Contributor
63 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Just a domestic flight with a nice airline, that I thought would be low cost but they actually served some basic drinks and snacks

Date of travel: June 2018
Domestic Economy Fortaleza - Salvador
Helpful?
Thank airerik
Glasgow, United Kingdom
Level 2 Contributor
4 reviews
3 helpful votes
Reviewed 6 days ago
NEW
via mobile

GOL changed our flight and we had no notification. As soon as I saw our new flight details it was obvious our flight connection in Sao Paolo GRU was too short, less than 30 mins to transfer people and luggage to planes.... Never made the connection and they offered us 3 star accommodation. Speaking to other people in the same...

Date of travel: December 2018
More 
Domestic Economy Rio de Janeiro - Teresina

Helpful?
Thank DerekK937
1 review
Reviewed 1 week ago
NEW
via mobile

1 my flight from Belo to rio got cancelled and so I missed my connecting flight to Paris. They give me a shoddy hotel to stay and made mistake of booking my business class as economy . I asked them in Belo and the person said talk to Air France they are your operator. I came to rio and talked...

Date of travel: December 2018
More 
Domestic Premium Economy Belo Horizonte - Rio de Janeiro

Helpful?
Thank Kishore-athlete
Toronto, Canada
3 reviews
Reviewed 1 week ago via mobile

Frustrating service. First, you can't check in online (i don't know whether its only for locals but it doesn't work for us Canadians), then, the self check in kiosks also don't work (again, it works for some people but not us!), so it forces you to check n in person. However, no one speaks English! Was standing in line and...

Date of travel: December 2018
More 
Domestic Economy Rio de Janeiro - Sao Paulo

Helpful?
Thank Karmen N
1 review
Reviewed 2 weeks ago via mobile

Customer service department isn't helpful to people that don't speak english. They direct you to different kiosks to avoid talking to you. You can't self checkin if you're not a local and the kiosks or website don't really inform anything . This caused us to miss our flight and delayed our return back a whole day. They did not seem...

Date of travel: November 2018
More 
Domestic Economy Rio de Janeiro - Sao Paulo

Helpful?
Thank Sharvil K
Buenos Aires, Argentina
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed 2 weeks ago

We were pleasantly surprised at the service and personal attention they gave us as elderly people (although we are just in our sixties). Very unpleasant to have to experience long delays on both trips (to and from).

Date of travel: November 2018
South America Economy Buenos Aires - Florianopolis
Helpful?
Thank johnefield
Rio de Janeiro, RJ
Level 3 Contributor
9 reviews
4 helpful votes
Reviewed 2 weeks ago

The airplane was in a good condition, clean and affordable comparing to other airlines. In general, tickets are over priced in Brazil with the lack of other options such as trains. I booked Premium Tickets and the service was acceptable. They don't offer any meals, just a soft drink. And there are no screens so you have to carry on...

Date of travel: November 2018
More 
Domestic Premium Economy Rio de Janeiro - Foz do Iguacu

Helpful?
Thank Brazil-Travel-Guide
Tehran, Iran
Level 3 Contributor
16 reviews
4 helpful votes
Reviewed 3 weeks ago

Flight was nice .If you wanted to have any thing you had to pay.So it was strange for us.Because all domestic flight in Iran have beautiful program that give you food and drinking in free.But flight was so safe without any worry.

Date of travel: August 2018
Domestic Economy Rio de Janeiro - Manaus
Helpful?
1 Thank atashjameh
See travel tips for airlines
“Smile smile smile”
airerik, 11 Dec 2018 | Read review
“smile and they smile back”
airerik, 11 Dec 2018 | Read review
“Take your own mobile and headphones to spend the time”
Brazil-Travel-Guide, 28 Nov 2018 | Read review
“Shady and unprofessional - stay away.”
derBaus, 5 Oct 2018 | Read review
“Pay the extra to get more space and priority is very little. Suggested.”
PhStrad, 26 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

1,922 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1922)
Viewed
View from Window (611)
Viewed
Cabin (86)
Viewed
Airport (356)
Viewed
Seat (202)
Viewed
Food and Drink (78)
Viewed
Our fleet (17)
Viewed
Airline Lounge (50)
Viewed
Onboard Feature (18)
Viewed
Other (504)