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Garuda Indonesia


6,237 reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia 011 62 804 180 7807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,237 Reviews from our TripAdvisor Community

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6,237 reviews from our community

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Showing 3,503: English reviews
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW

I have been flying with Garuda Indonesia once or twice a year since 2013 and the quality has never changed. We have always left and arrived on time and the cabin attendants speak good English, the seats are comfortable and leg room good. Toilets are always clean Meals are good and drinks are free. Best of all is the generous...

Date of travel: October 2018
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International Economy Perth - Denpasar

Helpful?
Thank Kitty J
Perth, Australia
Level 3 Contributor
22 reviews
17 helpful votes
Reviewed yesterday
NEW

Having flown on the budget airlines a number of times and not been happy at the end of the flight, we decided to pay a little more and fly Garuda. A good decision. Customer service at the check-in was easy and friendly. Once on the plane (A330) we were amazed at the amount of leg room. We didn't feel at...

Date of travel: December 2018
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International Economy Perth - Denpasar

Helpful?
Thank muzjudy
Cebu City, Philippines
Level 5 Contributor
78 reviews
16 helpful votes
Reviewed yesterday
NEW
via mobile

The flight is comfortable and I like the in flight movies. There are plenty to choose from. Snack is also good. For a domestic flight, it feels like an international flight because the service is good. Will recommend this airline to family and friends. Although the check in from yogyokarta has a long queue and has some issue with the...

Date of travel: December 2018
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Domestic Economy Jakarta - Yogyakarta Region

Helpful?
Thank Chlodred1978
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

ENJOYED EXTRA SPACE AND ENTERTAINMENT -Service good-will fly with Garuda again worth flying full service airline as opposed to budget carriers that end up costing close to the same once seat allocation costs-checked in luggage costs and food and water costs

Date of travel: November 2018
International Economy Perth - Denpasar
Helpful?
Thank goldie0123
Cikarang, Indonesia
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 days ago
NEW

The flight took off from Amsterdam at 11.05 AM and land at Jakarta at 06.50 AM which is very good timing as had good sleep during flight and wake up just morning again at destination. jetlag was not too bad. Food was great, snacks during flight also good, movies many choices eventhough not many new film. overall was great flight....

Date of travel: November 2018
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International Economy Amsterdam - Jakarta

Helpful?
Thank yuyatdi
Balikpapan, Indonesia
2 reviews
Reviewed 3 days ago
NEW

Flying with Garuda Indonesia from Balikpapan to Jakarta (v/v) is a ritual for me every weekend to get along with the family in Jakarta. Not like long travel from Jakarta to Paris (v/v) that I usually fly with Singapore airlines in business class, flying with business class for such a short distance flight is something rare for me, moreover with...

Date of travel: November 2018
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Domestic Business Class Jakarta - Balikpapan

Helpful?
Thank b_yudistira
Nagoya, Japan
Level 3 Contributor
13 reviews
Reviewed 5 days ago
NEW

good service, the flight attendance was so helpful and responsive also friendly, but it seems the food has different quality compared with my flight previously, taste are plain and not so fresh, some button on the seat are not working also the TV screen

Date of travel: July 2018
Asia Economy Osaka - Denpasar
Helpful?
Thank Fearlesswan
Indonesia
2 reviews
Reviewed 5 days ago
NEW
via mobile

As my second time on a Garuda flight to Bali the service was top class and the food was great. The flights were both as good as each other and the selection of movies was great. I’m 6ft tall and love that Garuda unlike other airlines e.g Qantas haven’t tried to fit as many people as possible on board with...

Date of travel: November 2018
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International Economy Melbourne - Denpasar

Helpful?
Thank Traveltoescape2019
Perth, Australia
Level 2 Contributor
8 reviews
Reviewed 6 days ago
NEW

A comfortable trip. Food was typical airline food but OK. Seating was also very good - my husband is 6 feet tall and he had room for his knees without touching the seat in front of him.

Date of travel: November 2018
International Economy Balikpapan - Perth
Helpful?
Thank Jeanette Z
Bali, Indonesia
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

Best service provide by Flight Attendance, very attentive and friendly. Seat was good, instructions from Captain or FA was clear, Good job Garuda Indonesia Very recommended Next time I'll book again..

Date of travel: May 2018
Asia Economy Jakarta - Denpasar
Helpful?
Thank parta1997
See travel tips for airlines
“worth the extra cost than flying budget airline-full service airline worth it”
goldie0123, 13 Dec 2018 | Read review
“Buy economic class with subclass V and do bid upgrade (bid at minimum value is sufficient to ensure that you get the upgrade)”
b_yudistira, 11 Dec 2018 | Read review
“If wanting a seat close to the window in business choose odd numbers. If sitting together in the middle of the cabin even unbered seats.”
Alyn59, 6 Dec 2018 | Read review
“Some flights depart from gate 20-28, around 10-15 minutes far from the check in counter, just make sure you spare some time before boarding.”
shintampubolon, 3 Dec 2018 | Read review
“Garuda airlines is excellent but the people in Lounge Garuda Makassar is so unpolite and her name is Andi Ade as supervisor there”
oetami, 29 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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