EVA Air

Headquarters: 376 Hsin-Nan Rd., Sec. 1, Taoyuan Taiwan 33801

00 886 2 2501 1999

Website

4.07,420 reviews

Travellers' Choice 2020 Winner

Travellers' Choice 2019 Winner

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

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Onboard Experience

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About EVA Air

Airline Alliance

Star Alliance

Airline Summary

EVA Air (BR) is based at Taoyuan International Airport (TPE) near Taipei. It is Taiwan's second largest carrier after China Airlines. EVA flies to about 70 destinations within Taiwan, elsewhere in Asia, and in Australia, Europe and North America. It is a member of the Star Alliance. The airline's fleet includes aircraft configured in both three-cabin and two-cabin configurations. Business Class is branded as Royal Laurel Class or Premium Laurel Class, depending on the aircraft. Elite Class is a Premium Economy cabin. And Economy Class is offered on all flights. EVA Air also owns a subsidiary – Uni Air (B7) – that operates domestic and regional flights.

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593

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Diviva

Singapore, Singapore

4723 contributions

Pleasantly Surprised with the Exceptional Service

Kuala Lumpur - TaipeiNorth Asia

Service onboard EVA Air's Royal Laurel Class reflects the Taiwanese people's warmth and hospitality. The inflight manager and cabin crew welcomed us at the door during boarding. The cabin crew came across as attentive and introduced themselves to the passengers as we boarded the plane. We were escorted to our seats by the friendly cabin crew. The cabin crew was seen constantly patrolling the cabin throughout the flight to ensure empty plates were cleared and no trash was left behind. As we were settling into our seats, Amanda, responsible for our row, introduced herself to all the passengers. She asked how we wanted to be addressed and addressed her passengers by their family name. Amanda came across as cheerful and welcoming, and I saw her patrolling the cabin. She was always ready to jump in and assist her passengers. For this leg of the flight, we found a pair of comfortable EVA Air slippers in the seat, on top of the usual pillow and blanket during boarding. Walking into the Royal Laurel Class cabin (the airline's name for their Business Class) onboard EVA Air's 777-300ER, we can immediately see its identity through its signature green on each of the 38 Royal Laurel Class seats. These 38 Royal Laurel Class seats onboard EVA Air B777-300ER, arranged in a 1-2-1 configuration, are segregated into the slightly larger forward cabin housing 22 seats and the more intimate aft cabin with 16 seats. The Royal Laurel cabin looked a little dated with the colour choice of olive green in its in-seat cabinet and armrest and the cream colour interior seat. The two-tone brown used in its seat cushion, headrest, and light brown carpeting gave the cabin a cosy vibe. The white colour bulkhead and the light grey carpeting, coupled with the warm lighting used during boarding, gave the Royal Laurel Class cabin a clean and comfortable feel. There are three lavatories, two up front and one between the two Business Class sections, serving the 38 Royal Laurel Class passengers. The lavatory in the middle of the Business Class section is slightly larger than the ones up front. The lavatories feel premium due to the wooden flooring, and the bright light makes these lavatories look clean. The bright lighting and the mirrors installed in the lavatories made it feel even bigger than it was. Other than the hand soap, EVA Air Royal Laurel Class lavatories are stocked with the premium German branded No. 4711 Acqua Colonia Eau de Cologne, facial mist and hand lotion. Seats onboard EVA Air B777-300ER Royal Laurel Class use the reverse herringbone layout, each with a seat pitch of 60" and a width of 26". Each of these seats comes fitted with three standard modes: upright, lounge, and bed modes, which can be easily converted using the buttons in the seat control. Despite being the stiffest sitting position, the thick cushioning in EVA Air's Royal Laurel Class seat made sitting in the upright mode (mainly used during take-offs and landings) feel comfortable. These seats are capable of a 180° recline, turning it into a full flatbed. When fully reclined, the seat merges with the ottoman, where even tall passengers can fully stretch their legs. However, I find the cubby hole a tad narrow, which makes sleeping on the side a little challenging. Despite not being fitted with a sliding door that is gaining popularity in Business Class products in other airlines, the highback and the angled away from the aisle design in the reverse herringbone seats gave its passengers some privacy. Of the three modes, I like the lounge mode the most. Other than the preset position, the seat back and calf rest can be adjusted to a variety of angles that allow passengers to suit their preferences. The seat controls are located on the armrest next to the window, with easy access to the three main modes and buttons to personalise the angle of the back and calf rest. There are several storage options in the cabinets at the seat for passengers. However, due to its open design, nothing can be stowed in these cabinets during taxi, take-offs and landings, which I felt was a little inconvenient that I had to hold on to my stuff during the initial and final periods of the flight. Right next to the window is the main storage cabinet. Despite its curved triangular design and the two immovable bars, I was still able to put my iPad Pro 11" in this cabinet, but I am not sure if anything bigger can be stowed in this cabinet. There is another two-tiered open cabinet, with the top cabinet shorter than the lower cabinet, designed into the seat's inner console near the ottoman. Despite being larger than the cabinet next to the window, these cabinets were also incapable of storing anything thicker or larger due to their shallow design and the distance from the seat. There was no option for us to stow our carry-ons under the ottoman as it had a solid stool; we had to use the overhead bin to store our carry-ons. The seat pocket is found near the floor at the exit of the seat. Despite being full of inflight literature, there are spaces to stow smaller, slimmer items. Most of the seat features are located on the inside of the seat, next to the window. The seat table on EVA Air B777-300ER Royal Laurel Class is stored in the console next to the window. The table can be effortlessly deployed by pulling it out using a tab designed into it. The seat table is folded in half when taken from storage but turns into a sizeable table when fully deployed. Despite its bi-fold design, the table feels solid. The only downside about the table is its lack of a swivel function due to the seat design. This meant we had to put away the table whenever we wanted to get in and out of the seat. The space above the seat table storage provided additional space to stow our stuff during cruising, other than using it as a cocktail table. We took the two variants of EVA Air B777-300ER to and from Taipei. The aircraft is fitted with two USB-A charging outlets and an international plug outlet. Apart from the overhead reading light, the Royal Laurel Class seat has a smaller reading light located on top of the charging outlets. Due to its placement, the reading light is inaccessible when the seat is in bed mode. EVA Air equips each Royal Laurel Class with a large 18" HD personal TV, which pops out from the seat shell with a push of a button. Due to the design of the aircraft, the TV screen can only be deployed briefly for safety video before take-off and after the aircraft is at cruising altitude. Inflight entertainment selection can be made via the touchscreen function on the TV or the IFE controller stowed next to the seat. The IFE controller is stowed next to the charging port and reading light in the same location as the cabinet shelf. Again, the two variants of the B777-300ER are fitted with two different IFE controls. The IFE controller features a large touchscreen on the refurbished aircraft that resembles a PSP. Entertainment options can be selected using the touchscreen function on the IFE controller or the physical buttons. I like that we can choose to replicate the screen on the PTV or select a different display on the screen of the IFE controller. The call attendant and overhead reading lights can be activated using the IFE controllers or via the touchscreen option on the TV screen. EVA Air supplies each Royal Laurel Class passenger with noise-cancelling headphones, effectively blocking the ambient sound. In addition to the three main courses stated in the menu card, Royal Laurel Class passengers also had the online exclusive option available 48 hours before their flight. I did not order from the online exclusive menu and opted for the Teochew-style Braised Duck from the onboard menu. Our lunch service started with tuna and scallop appetisers, which tasted refreshing. My main course of braised duck was tender, and the portion was nice. The Caramel cheesecake was delicious and a great finish to a great meal.

Date of travel: January 2025

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In-flight Entertainment

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Value for money

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Written 15 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Danielle P

5 contributions

Not Worth It! Never Again!

Denpasar - TorontoInternational

I had an absolutely horrendous experience with EVA Airways and will never consider flying with them again. From start to finish, the service was a nightmare: Website Errors: I encountered constant error messages when trying to make a booking and had several payment refusals, even though my payment methods were valid. To make matters worse, I was double charged for my flight. Customer Service Nightmare: After six frustrating calls with their customer service team, I still could not get my flight changed. They refuse to accept payment over the phone, which added more confusion and wasted time. Every call left me feeling more helpless than the last. Booking Issues: The website itself is practically unusable. I couldn’t make any changes to my existing booking, and I kept running into errors that prevented me from doing anything. It’s clear that EVA Airways has serious problems with both their online systems and customer service. As a paying customer, I expected far better. I wouldn't recommend flying with them to anyone. Their poor service and ineffective support have made this a completely frustrating and stressful experience.

Date of travel: January 2025

Written 15 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Val C

Essex, United Kingdom

14 contributions

Disappointing

London - BangkokInternational

Chose Eva due to flight times & stop overs. Was not feeling positive having flown with them a few years ago. This review is for both flights Economy - seats not terribly comfy or wide enough. Particularly when eating with elbows in your space. Meals - odd mixture Additional snacks if you went in search Drinks - not overly generous with serving. Wine poured from bottle in a paper cup, rather then individual bottles on other airlines. Choice of Red or White. Any additional drink required you need to seek out yourself. Entertainment - TV programmes limited as are films. Crew - not particularly friendly or chatty. Maybe overworked. On collecting rubbish they fly through the aisle. Only aisle passenger can get rubbish in bag. Only time I saw a smile was on leaving the plane. Never again

Date of travel: February 2025

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Written 14 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jarod L

1 contribution

Closet experience to hell. Stay as far away.

Bangkok - TorontoInternational

Worst experience of my 35 years of flying. By far the dirtiest, most run down and down right disgusting flight of my entire life. Brown stains covered the seat and the extreme smell of urine envelopes you as you’re stuck in one of the most unclean situations you can imagine. 16 hours of this was the epitome of hell!

Date of travel: March 2025

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Written 11 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Chris C

108 contributions

Could make experience more enjoy

London - BangkokInternational

First time flying direct,normally go emirates from Birmingham. Did return flight lhr to bkk. Check in online ok, got to heathrow, utter shambles trying to print luggage tag, most machines dod not work, staff then trying to put u in que for Singapore. Ok using these machines but when u got 8 airlines using one, then it becomes a problem. Same happened on return. Plain was comfy, staff on plane was excellent, plane was clean. Main thing which kets them dow, seats recline far too much. Entertainment system for long hall very poor. Film choice very poor, music section was extremely poor, tv programmes was shocking. Food and drinks selection. Good. I got no choice but to go with them next time, but will be going back to emirates

Date of travel: March 2025

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Written 11 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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