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EVA Air


5,244 reviews
Headquarters: 376 Hsin-Nan Rd. Sec. 1, Taoyuan 33801 Taiwan 011 886 2 2501 1999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,244 Reviews from our TripAdvisor Community

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5,244 reviews from our community

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Showing 3,233: English reviews
Taipei, Taiwan
Level 6 Contributor
364 reviews
163 helpful votes
Reviewed yesterday
NEW

My family and I went on a trip to Macau and back to Taiwan. I really like how the flight attendants are very good with our kids. They provided them with some books and toys to keep them pre-occupied. Service was very good. For the past 3 years since we switched to EVA Air, we have been very happy with...

Date of travel: March 2019
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North Asia Business Class Macau - Taipei

Helpful?
Thank Mark Q
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Taipei, Taiwan
Level 6 Contributor
364 reviews
163 helpful votes
Reviewed yesterday
NEW

I went to Macau with my family. We flew business class. As usual, EVA airlines had excellent service. We have been very happy with the airlines in the past 3 years we have been flying with them.

Date of travel: March 2019
Asia Business Class Taipei - Macau
Helpful?
Thank Mark Q
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Tokyo, Japan
Level 4 Contributor
32 reviews
18 helpful votes
Reviewed yesterday
NEW

The flight from Narita and Kaohsiung was comfortable. Both the ground crew at Narita and cabin crew were quite friendly and helpful. No individual monitors, but for me it wasn't a problem as I wasn't going to use it anyway.

Date of travel: March 2019
North Asia Economy Tokyo - Kaohsiung
Helpful?
Thank Tavistock58
Exeter, United Kingdom
Level 4 Contributor
40 reviews
30 helpful votes
Reviewed yesterday
NEW

Many of my friends had not heard of Eva Air and my reply was “give them a go” they were punctual on push back, kept us informed of our flying schedule and the staff were an absolutel delight. The aircraft was clean and had up to date media catering for adults and children . The food was nicely presented and...

Date of travel: March 2019
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International Premium Economy London - Bangkok

Helpful?
Thank Maggie H
Katy, Texas
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

EVA Air’s economy plus service has been exceptional the three times that I have used it. The flight attendants were exceptionally attentive and efficient in their service. The accommodations, while not business class, were far superior to the basic economy class.

Date of travel: March 2019
International Premium Economy Houston - Taipei
Helpful?
Thank jskatzmsn
Koh Samui, Thailand
Level 3 Contributor
19 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Comfortable seat and good service. And on time . From checked in until boarding and on aircraft : the staffs were good and helpful. Food basics.

Date of travel: February 2019
International Premium Economy Bangkok - Houston
Helpful?
Thank MB2562
Leeds, United Kingdom
Level 5 Contributor
68 reviews
16 helpful votes
Reviewed 2 days ago
NEW

Whenever we fly to Thailand we use Eva . The Check in was smooth and our Baggage checked in as soon as we got to Airport . The flight was delayed half an hour due to plane landing late but Boarding was quick and we took off as soon as the first slot was available. In Premier class we noticed...

Date of travel: February 2019
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International Premium Economy London - Bangkok

Helpful?
Thank MelodyB3
Longmont, Colorado
Level 5 Contributor
85 reviews
12 helpful votes
Reviewed 2 days ago
NEW

This was a nice airline to fly. It was a long flight, 14 hours - the seats were comfortable for economy and the service was good. There was plenty of food, and snacks and drinks were available through out the flight. Good selection of movies, and entertainment. For a long flight, the flight attendants did a great job!

Date of travel: March 2019
International Economy Los Angeles - Ho Chi Minh City
Helpful?
Thank Martha M
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Recently change schedule have to go back home early ! there was no charge to change flight ! it made a big different compare to any other airlines ! with any others airlines they will seize the opportunities to charge you to the max in fees, I am glad that I choose EVAair, they treated me with respect and helped...

Date of travel: March 2019
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International Economy Bangkok - Houston

Helpful?
Thank Joe C
London, United Kingdom
Level 6 Contributor
118 reviews
43 helpful votes
Reviewed 2 days ago
NEW

We were supposed to fly on the 22 nd Jan but becaude of a Techinal Fault we left on the 24 th Jan ,We had a 42 1/2 hour delay ,They put us up in two hotels ,the first one The Heston Hyde was a dump,We got there at 2 in the morning ,Our cases were left on the plane...

Date of travel: January 2019
More 
International Premium Economy London - Bangkok

Helpful?
Thank Barry J
See travel tips for airlines
“get toys/cards for the kids”
Combatfisher, 25 Mar 2019 | Read review
“get the toys/cards whatever for the kids.”
Combatfisher, 25 Mar 2019 | Read review
“Check in online. The smartphone app is quite good.”
Tavistock58, 25 Mar 2019 | Read review
“Get a windows seat so you could sleep better.”
MB2562, 24 Mar 2019 | Read review
“If you can Upgrade to Premier class its well worth that extra cash”
MelodyB3, 24 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About EVA Air
EVA Air (BR) is based at Taoyuan International Airport (TPE) near Taipei. It is Taiwan's second largest carrier after China Airlines. EVA flies to about 70 destinations within Taiwan, elsewhere in Asia, and in Australia, Europe and North America. It is a member of the Star Alliance. The airline's fleet includes aircraft configured in both three-cabin and two-cabin configurations. Business Class is branded as Royal Laurel Class or Premium Laurel Class, depending on the aircraft. Elite Class is a Premium Economy cabin. And Economy Class is offered on all flights. EVA Air also owns a subsidiary – Uni Air (B7) – that operates domestic and regional flights.

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