We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

EVA Air

7,250 reviews
Headquarters: 376 Hsin-Nan Rd., Sec. 1, Taoyuan Taiwan 33801
Overview
4.07,250 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About EVA Air

Airline Alliance

Star Alliance
Headquarters: 376 Hsin-Nan Rd., Sec. 1, Taoyuan Taiwan 33801

Airline Summary

EVA Air (BR) is based at Taoyuan International Airport (TPE) near Taipei. It is Taiwan's second largest carrier after China Airlines. EVA flies to about 70 destinations within Taiwan, elsewhere in Asia, and in Australia, Europe and North America. It is a member of the Star Alliance. The airline's fleet includes aircraft configured in both three-cabin and two-cabin configurations. Business Class is branded as Royal Laurel Class or Premium Laurel Class, depending on the aircraft. Elite Class is a Premium Economy cabin. And Economy Class is offered on all flights. EVA Air also owns a subsidiary – Uni Air (B7) – that operates domestic and regional flights.
Read more
7250Reviews
3807Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 3,756
  • 2,195
  • 575
  • 265
  • 459
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Mehrdad V wrote a review Yesterday
1 contribution
London - Bangkok
International
I'm a Thailand lover and as someone who works at the airport used to Fly with Thai Airways. I have been chatting with different Passenger's and they many of them said Eva is very good and recommended it so I booked with Eva this time and I have to say is not fair to say they are good because they are Amazing and one of the best in T2. Debbie Airline Supervisor was so great and helpful and all I can say it was one the best flight ever with great service, food and entertainment on board. Looking forward to fly with Eva very soon and recommend it to everyone because everythings was so great and definitely is a 5 star🌟 airline 👍 Debbie and everyone in Eva Airways T2 LHR thank you so much and please do what you are good at and thank you for being so friendly and helpful 🙏
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
John S wrote a review Yesterday
Stamford, Connecticut3 contributions1 helpful vote
Taipei - New York City
International
Wanted to make changes in rez but they don't answer the US phone. Entertainment system didn't work for me and half the passengers on the long, long flight. After finally responding to complaint they offered a measly $70 flight credit they know I'll never use. And they mistakenly credited mileage to an EVA account instead of United contrary to their promise.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Alessandro S wrote a review 16 Apr
1 contribution
Milan - Taipei
International
I flown with eva multiple times on long haul trips (at least 4 flights, all of them 12+ hours long) And it's a great and flawless experience. I was really shocked to see so many negative reviews on tripadvisor but i guess if you have a problem you're more likely to complain and leave a bad review. Anyways, food quality was quite nice, the planes look shiny new and all trips were overall smooth. Recommended.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Cinabar B wrote a review 15 Apr
2 contributions
Kuala Lumpur - Toronto
International
Horrible service delays extremely poor English skills to the point it is a safety concern. You cannot understand their announcements nothing about Premium Evonomy is Premium. Poor space, poor food and poor service never again
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
glam0rge0us wrote a review 12 Apr
London, United Kingdom10 contributions7 helpful votes
Bangkok - London
International
Absolutely dreadful service. A 12 hour daytime flight. The lights were shut off and blinds drawn, which was done, I think, to keep passengers in their seats so they wouldn’t bother cabin crew. Food service was hurried - with only two drinks service, one with each meal - during a 12 hour daytime flight. Breakfast served at 5pm UK time. Food very poor. They ran out of snacks - some people got a sandwich handed to them; most didn’t and it was a free for all in the galley. And my daughter went to the loo, and the incredibly rude cabin crew stopped her locking the door - she was already in the tiny loo - so she could refill paper tissues while my daughter stood in the toilet. So rude and abrupt and bizarre to stop her locking the door to use the loo, but not let her out. I would never recommend this airline. And be careful of Thai airlines flight code share. We booked EVA, but some people will have booked and thought they were flying Thai.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
This is the only thing that played on the entertainment system for half the passengers on the flight.
avatar-image
avatar-image
Breakfast
1 Helpful vote
avatar-image
Taipei
avatar-image
Lunch
PreviousNext
123456
avatar-image
John S wrote a tip Yesterday
"Tip: avoid this airline"
avatar-image
Cinabar B wrote a tip 15 Apr
"Avoid Taipei the airport is a dump"
avatar-image
PaulM wrote a tip 12 Apr
"Watch as the legroom seats in economy are £142 but the seats are very narrow with set arm rests / sides that don't move so give less room "
avatar-image
thabelro wrote a tip 5 Apr
"Crew moved us to the front of the plane so we could get off quick for connecting flight as take off was delayed an hour. Brilliant"
avatar-image
Lauren H wrote a tip 3 Apr
"Check the seat selection chart for your specific type of plane."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register EVA Air

Search flights

ReturnOne-WayMulti-city
Depart
Thu, 02/05
Return
Thu, 09/05
Travellers
1, Economy