Eurowings
Headquarters: Grossenbaumerweg 6, Düsseldorf, North Rhine-Westphalia Germany 40472
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2.512,188 reviews
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About Eurowings
Headquarters: Grossenbaumerweg 6, Düsseldorf, North Rhine-Westphalia Germany 40472
Airline Summary
Eurowings is a German low-cost carrier and part of the Lufthansa Group. It is headquartered in Dusseldorf and serves a network of European, international and domestic destinations. Eurowings was previously a regional airline until October 2014 when it began operating flights on behalf of Germanwings. By 2016, it had enveloped Germanwings' operations and become the single low-cost brand for the Lufthansa group.
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12188Reviews
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Popular mentions
Zagreb - Barcelona
Europe
Worst airline: lost our luggage and kept saying it was coming on a flight and never could confirm anything. It's been 6 days and they won't admit it's lost but have yet to confirm it at any airport. You can only go through email about it and they know nothing! No customer service and they lost all 3 of our checked bags! Doubt we will ever see any of them! No one can give us answers of even where the last place it was confirmed seen! Will NEVER fly with them again ever! Will not only NOT recommend but will warn people about o run and stay away! Not worth it even if they paid you to fly with them!…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stuttgart - Chisinau
Europe
The worst airline ever! No respect for clients. Terrible treatment! Luggage is measured for a very long time, several times. Very rude treatment! And the plane is delayed due to the fault of the employees!
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Corfu - Oslo
Europe
Worst airline i've ever been in contact with. Cancelled my flight on the night before, and all i got was an email promising of compensation. Had to find new plane tickets with different airline. Now almost 3 months later i've still not heard anything back from Eurowings regarding compensation. Just called them back today again and was met by and incrediblely rude woman, who told me to wait 3 more years, and hung up the phone. Never flying eurowings again.…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Düsseldorf - Stockholm
Europe
For a flight from Germany to Sweden (which for reference takes 2 hours with a direct flight) we ended up stuck at airports for three days due to constant delays and cancellations. Day one we have our flight cancelled as we're on the bus heading off to board the plane. It turns back, and we wait well over an hour for our luggage to be unloaded, not really knowing exactly where it'll unload. Unable to find a EuroWings rep, we head off to a hotel and end up having to book a fairly pricey room due to low availability. Our ticket has been automatically rebooked, except this time from another city with a layover. Day two we pay for a train ticket to Cologne and spent the majority of the day at the airport. Shortly before our flight is set to arrive we're notified that it'd been delayed, now leaving us with roughly 5 minutes to make our connecting flight. Since it was extremely likely we'd just end up stuck in a third city we opted to track down a rep and have it rebooked. They had no more flights that day, and ended up booking a direct flight to Arlanda the next day. At least this time they got us a hotel. No food though. Cue some more waiting around for our luggage before heading off to the hotel for the night. Day three is spent mostly lounging around at the airport, only to once again be told that our flight has been delayed. Delay after delay, it was happening again. By some miracle we actually managed to board, and since there were no layovers to miss we finally made it home. During these days we'd frustratingly watch as every other airline managed to take off on time without any issues. Whatever was going on certainly only seemed to affect EuroWings and Lufthansa. We filed for compensation with EuroWings for the hotel and food about a week after we got home. That was over two months ago, and we've had nothing but radio silence from EuroWings. Just steer clear of EuroWings. Or any airline owned by Lufthansa for that matter.…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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London - Hamburg
Europe
This review is both Lufthansa and Eurowings. I booked via Lufthansa to get a Eurowings flight. The flight was actually with Eurowings which I was not told about till the time I had to check in and I realised it. The price I paid though was for a Lufthansa flight. Eurowings is a cheap airlines company. Flight was delayed by 1,5 hours and obviously no explanation. Horrible experience throughout. Flight back again delayed by an hour. It’s a pattern. Check the route from London to Hamburg and back on flight aware and other sites. I am Not getting miles as a Star Alliance Gold member because it’s Eurowings and Eurowings though a wholly owned subsidiary of the Lufthansa group they are not a member of Star Alliance group plus no access to the lounges. After making a complaint to Lufthansa I received a response which said that Eurowings will reply to my complaint while Their telephone customer services said to me they cannot answer my questions as they are not allowed. Beyond ridiculous! Stay away!…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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