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Etihad Airways

18,914 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,914 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18914Reviews
6296Photos
100Tips

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Annie wrote a review Yesterday
3 contributions1 helpful vote
Milan - Bangkok
International
Nightmare checking in process at the airport at Malpensa Italy. The checking in online is useless(for bag drop) slow down almost 2 hrs at the airport while counters for check in are free. I have always been travels with Etihad in the past 15 years. I will think twice if have to
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ahmad A wrote a review Yesterday
1 contribution
Karachi - Denver
International
I lost one of my connecting flight because of their flight delay which resulted in 17 hours of additional travel time. The worst travel of my life. No ground staff helped me, I booked the hotel (which I have now claimed) after wasting 3 hours trying to seek help from Etihad.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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niba k wrote a review 22 Apr
1 contribution
Lahore - Abu Dhabi
International
They have not served us tea There were turbulence in airline Need to work on this Airbus is small, it needs to be spacious and legroom must be wide enough to get comfortable
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded yesterday
I'm sorry to hear about the turbulence during your flight and the inconvenience of not receiving tea. Your feedback about the Airbus size and legroom is noted; comfort is paramount, especially during air travel. If there's anything else you'd like to share or if there's anything I can assist you with, please feel free to reach us out via our social media channels. *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Easter S wrote a review 22 Apr
1 contribution
New York City - Chennai (Madras)
International
I was exited to get onboard Etihad from Abu Dhabi to JFK , till then it was all outstanding service by the staff on board as well as airport staff , everything went downhill when the staff servicing the business class became selective , ignoring any requests from me or my son,
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fatima M wrote a review 22 Apr
1 contribution
Amsterdam - Abu Dhabi
International
I booked on 15 March tickets to Umrah ( transfer Abu Dhabu to Jeddah). Booked via website Etihad and paid by IDEAL. Money was written off from my bankaccount, but tickets where not issued.Contact Etihad directly. Cause of problem with GlobalCollect the amount was not approved
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bar in der neuen Businesslounge
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Govindraj Umarji wrote a tip Yesterday
"Check if the long haul flights are larger sized airplanes. Or avoid."
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Monica S wrote a tip Yesterday
"My flight was perfect"
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niba k wrote a tip 22 Apr
"Check the seats while booking even if you have kids since my husband and i were not allocated seat together despite being with a baby "
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Explore36592885645 wrote a tip 20 Apr
"Don't trust the checked baggage allowance information on their official website/booking process flow! "
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yadgiry wrote a tip 19 Apr
"The 380 is spacious on regional flights check the inflight entertainment it can be limited. Economy and premium economy seats are spacious"
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Wed, 08/05
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Wed, 15/05
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