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Etihad Airways

19,010 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.019,010 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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19010Reviews
6337Photos
100Tips

Reviews
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Popular mentions
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Bashar A wrote a review 11 May
1 contribution
Abu Dhabi - Amsterdam
International
We recently flew with Etihad Airways and encountered a frustrating issue regarding the meal service. We had pre-ordered a child's meal for our son, anticipating a smooth and comfortable flight. Unfortunately, the meal was mistakenly given to another child. This left our son
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Parissa N wrote a review 10 May
Sydney, Australia2 contributions1 helpful vote
Sydney - Abu Dhabi
International
I love Etihad airways. My brother and I had to go on a UM (Unaccompanied Minor). This was because my parents passports had 5 months left until they expired and you had to have a minimum of 6, which we did not know. We however, had 3 years left, so we went on a UM. The staff on
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 2 weeks ago
Hi there, we are glad to hear that your brother enjoyed his experience with us and that our team took good care of you. The safety of our guests and crew is our topmost priority, and as for the rebooking, fare rules usually apply. *Kacy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Passport23539026051 wrote a review 10 May
1 contribution1 helpful vote
Riyadh - Bangkok
International
Great, comfortable flight experience and airport layover at Abu Dhabi Airport, where we enjoyed the shopping and food. Thank you Etihiad Airways
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Etihadairways, Manager at Etihad Airways
Responded 2 weeks ago
Hi there, we are glad to hear that you enjoyed your flight with us and explored our new Zayed International Airport. Hopefully we will see you onboard again soon. *Kacy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James B wrote a review 10 May
2 contributions1 helpful vote
Cincinnati - Bangkok
International
There’s so many issues with this airline. After flying it’s clear why it’s the smallest and least profitable of the major gulf airlines. First they are very strict about size and weight of baggage similar to many low cost airliners. Secondly there were multiple operational
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Departure588833 wrote a review 9 May
Perth, Australia1 contribution
Bangkok - London
International
Firstly, the Etihad website / software needs to be prioritised over all else. I paid for a stopover (with photographic evidence & discussed prior with Etihad on the phone) ONLY to be told after booking that I wouldn't get a hotel because my gap was 22 hours and not 24 hours.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 2 weeks ago
Sorry to hear about your recent booking experience. Please feel free to reach us via DM along with your booking details on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll be happy to assist. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Album Categories
All photosAll Traveller Photos
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Cabina business Class, comode poltrone che si reclinano come una sceslong, maggio 2024
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Sedute business Class, maggio 2024
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Sedute business Class, maggio 2024
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Monitor e spazio cabina con i finestrini , maggio 2024
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Nuovo Amenity kit Giorgio Armani, disegno che raffigura le dune del deserto, maggio 2024
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123456
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FelixSD2018 wrote a tip 26 May
"I wouldn't be flying with Etihad again"
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Mohaned A wrote a tip 24 May
"Book anything else other than Etihad airways "
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Chito B wrote a tip 20 May
"Etihad Airways is unreachable by phone or through their disastrous website!"
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George K wrote a tip 15 May
"Don't fly Etihad"
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CCFC wrote a tip 14 May
"Travel with another airline "
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