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Etihad Airways

19,007 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.019,007 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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Food and beverage
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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19007Reviews
6337Photos
100Tips

Reviews
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Maryam G wrote a review 12 May
1 contribution
London - Abu Dhabi
International
Horrible customer service, I have never been treated this badly before. Literally from the counters baggage help in abu dhabi to the plain even their help on the email,application is absolutely ridiculous none of the agents show the tiniest amount of respect, EXTREMELY rude
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jegans2006 wrote a review 12 May
London, United Kingdom3 contributions
London - Colombo
International
Abu Dhabi airport very nice very good service because I am first time travelling to the heart services very good travelling emirates better than Emirates at the heart really very nice airport good service for the good people good food thank you
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 2 weeks ago
Hi Jegans, we are happy to hear that you enjoyed our service. Thank you and we hope to fly with you agaian soon. Take care! *Zoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ChelseaBill1959 wrote a review 11 May
Abu Dhabi, United Arab Emirates25 contributions1 helpful vote
Abu Dhabi - Tel Aviv
Middle East
I am a Platinum frequent flier with Etihad and can honestly report that the ground and cabin staff are usually very, very good. Unfortunately, the back office staff in ‘Platinum’ Guest Services let their colleagues down unbelievably. Atrociously nonchalant - refusing to: (1)
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bashar A wrote a review 11 May
1 contribution
Abu Dhabi - Amsterdam
International
We recently flew with Etihad Airways and encountered a frustrating issue regarding the meal service. We had pre-ordered a child's meal for our son, anticipating a smooth and comfortable flight. Unfortunately, the meal was mistakenly given to another child. This left our son
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Parissa N wrote a review 10 May
Sydney, Australia2 contributions1 helpful vote
Sydney - Abu Dhabi
International
I love Etihad airways. My brother and I had to go on a UM (Unaccompanied Minor). This was because my parents passports had 5 months left until they expired and you had to have a minimum of 6, which we did not know. We however, had 3 years left, so we went on a UM. The staff on
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 2 weeks ago
Hi there, we are glad to hear that your brother enjoyed his experience with us and that our team took good care of you. The safety of our guests and crew is our topmost priority, and as for the rebooking, fare rules usually apply. *Kacy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Album Categories
All photosAll Traveller Photos
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Cabina business Class, comode poltrone che si reclinano come una sceslong, maggio 2024
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Sedute business Class, maggio 2024
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Sedute business Class, maggio 2024
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Monitor e spazio cabina con i finestrini , maggio 2024
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Nuovo Amenity kit Giorgio Armani, disegno che raffigura le dune del deserto, maggio 2024
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FelixSD2018 wrote a tip Yesterday
"I wouldn't be flying with Etihad again"
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Mohaned A wrote a tip 24 May
"Book anything else other than Etihad airways "
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Chito B wrote a tip 20 May
"Etihad Airways is unreachable by phone or through their disastrous website!"
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George K wrote a tip 15 May
"Don't fly Etihad"
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CCFC wrote a tip 14 May
"Travel with another airline "
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