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Etihad Airways

18,914 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,914 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18914Reviews
6296Photos
100Tips

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nishad u wrote a review 17 Apr
1 contribution
Dubai - Doha
Middle East
extremely disappointed. ethihad has a capability of hiring such heartless people. they did not allow me to travel for some unbelievable reasons they invented. I had traveled to doha with the same haya visa before through other airlines n stayed there for about 2 weeks. but
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Etihadairways, Manager at Etihad Airways
Responded 6 days ago
Hi there, we're sorry to hear about your experience. Please reach out to us via our social media channels (Twitter, Instagram or Facebook) with more details, or file an official case through our feedback form: http://bit.ly/EYFeedback, and our team will look into this further for you. Thanks. *Zia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katie F wrote a review 17 Apr
Cheltenham, United Kingdom660 contributions136 helpful votes
London - Abu Dhabi
International
Having flown to Dubai with Emirates several times, I thought Etihad would have the same high standards. Oh how wrong was I! The staff really didn’t seem happy and one crew member in particular made us feel like an inconvenience. If you ask for a cold drink when they’re
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
That doesn't sound good to us. Your input and the feedback are vitally important to us. Please share your feedback along with your flight details on our website for further investigation. Thank you. *Zoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shaun C wrote a review 16 Apr
1 contribution
Bangkok - London
International
As a buisness class customer you expect a high level of service this will not be provided by Etihad and if you complain they take over 2 months to respond and then just fob you off they are not interested in customer care.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
Hi there, please let us know your case number so we can look into this for you. Thank you. *Zoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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monil d wrote a review 16 Apr
1 contribution1 helpful vote
Mumbai - New York City
International
today I’m flying Etihad for the first time and it’s been the worst experience in last 20 years. Flying from Mumbai- JFK. Have a stop in Abu Dabhi. At the Mumbai airport during boarding, I was told I’ll get my boarding pass in abu dabhi and all I got was a run around at The Abu
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
We are sorry to hear your experience. Please share your feedback with our Guest Relations team on our website, so we can learn more about our specific situation and make things right. We hope to speak with you and working towards earning back your business. *Zoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BackPacker679954 wrote a review 16 Apr
1 contribution1 helpful vote
Abu Dhabi - Manila
International
My wife booked my flight with Etihad because she knows they have good services. I tried many airlines but Etihad airways stand the most, quality service from AUH airport to plane up until we arrived in Philippines and one more thing they have spacious leg room for economy flyer.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
We're delighted to hear such wonderful words. Your well-being is always our priority. We'll make sure to pass them on to our team, so they can smile just like we are right now. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bar in der neuen Businesslounge
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123456
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Govindraj Umarji wrote a tip Yesterday
"Check if the long haul flights are larger sized airplanes. Or avoid."
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Monica S wrote a tip Yesterday
"My flight was perfect"
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niba k wrote a tip 22 Apr
"Check the seats while booking even if you have kids since my husband and i were not allocated seat together despite being with a baby "
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Explore36592885645 wrote a tip 20 Apr
"Don't trust the checked baggage allowance information on their official website/booking process flow! "
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yadgiry wrote a tip 19 Apr
"The 380 is spacious on regional flights check the inflight entertainment it can be limited. Economy and premium economy seats are spacious"
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