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Etihad Airways

18,914 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,914 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18914Reviews
6296Photos
100Tips

Reviews
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yadgiry wrote a review 19 Apr
London UK71 contributions81 helpful votes
Male - London
International
So I wrote about my fantastic outbound experience (which was in business) this review is for my lack lustre return. 1) If the object of the airline is to get from A to B in a safely and in a clean environment on time this was achieved :) But we tend to expect a little more! 2)
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 4 days ago
Hi there, thank you for your feedback and we're sorry to hear that your overall experience was not as expected. Please escalate this matter further via providing us all your details through our feedback form, https://www.etihad.com/en-ae/help/feedback allowing our Guest relations team to investigate and get back to you. *Zia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AbidUK wrote a review 19 Apr
United Kingdom268 contributions14 helpful votes
Birmingham - Kuala Lumpur
International
I booked directly with Etihad on their website as I have flown Emirates, Qatar and Saudi and really wanted to try Etihad. I booked a trip to Kuala Lumpur starting in Birmingham International Airport. Etihad do not fly from BHX so the first part of the journey is by coach to LHR
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 4 days ago
Hi there, we're sorry to hear that. Please reach out to us via any of our social media channels (Twitter, Instagram or Facebook) with more details such as your booking reference and we'll look into this for you. Thanks. *Zia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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charl r wrote a review 19 Apr
1 contribution
Johannesburg - Beijing
International
I was supposed to fly from Johannesburg to Dubai from Dubai to Beijing. The flight was so late. I missed my second flight. They told me that they will arranged a second flight for me the next day at nine at night I had to sit and wait for nine hours to get my visa done just so I
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 4 days ago
Hi there, we're sorry to hear that your flight has been delayed. We always aim to operate all our flights as scheduled, however, there are times when certain circumstances happen beyond our control, which may lead to delays of certain flights. Please file an official case through our feedback form: http://bit.ly/EYFeedback, and our Guest Relations team will look into this further for you. Thanks. *Zia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Akash Jyothis Parappurathu wrote a review 19 Apr
Dublin, Ireland1 contribution
Kochi (Cochin) - Abu Dhabi
International
The occurrence took place on a flight from Cochin to Abu Dhabi which was a connecting flight with Dublin as it's final destination. The flight number was EY 283 which took off from Cochin from around 22:15 pm local time IST. We were seated in 35D, 35F, 35E and 35C. Firstly, we
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 4 days ago
Hi there, we're sorry to hear about your experience. Please raise this to our Guest Relations team via: http://bit.ly/EYFeedback, our team would like to hear more about that, and investigate it for you. Thanks. *Zia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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A.D. wrote a review 18 Apr
Nice, France34 contributions42 helpful votes
Colombo - Abu Dhabi
International
I wanted to add a luggage for my trip from Colombo to Abu-Dhabi, because 7 kg allowed on the fare were not sufficient for me. 23356 LKR aka 72€ for 10 kg of weight or 145€ for 20 kg, are you people serious? Even the worst European low-cost company doesn't have such exorbitant
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 5 days ago
Hi there, we understand your concerns, however extra baggage price varies from route to route. It's nearly always cheaper to book extra checked luggage in advance rather than paying excess baggage fees at the airport. We offer up to 30% discount on excess baggage rate if you purchase in advance online or through our call center. Thanks. *Zoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bar in der neuen Businesslounge
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Govindraj Umarji wrote a tip Yesterday
"Check if the long haul flights are larger sized airplanes. Or avoid."
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Monica S wrote a tip Yesterday
"My flight was perfect"
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niba k wrote a tip 22 Apr
"Check the seats while booking even if you have kids since my husband and i were not allocated seat together despite being with a baby "
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Explore36592885645 wrote a tip 20 Apr
"Don't trust the checked baggage allowance information on their official website/booking process flow! "
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yadgiry wrote a tip 19 Apr
"The 380 is spacious on regional flights check the inflight entertainment it can be limited. Economy and premium economy seats are spacious"
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