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Etihad Airways

18,914 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,914 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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Food and beverage
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18914Reviews
6296Photos
100Tips

Reviews
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Popular mentions
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Harry D wrote a review 21 Apr
1 contribution
Melbourne - London
International
Terrible customer service, very rude, no consideration for people with needs, I don’t recommend it to families with young kids
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 2 days ago
I am sorry to hear this, Harry. Please send us a private message here or reach out to us via our social media channels to discuss this further. *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tahir m wrote a review 21 Apr
2 contributions1 helpful vote
Abu Dhabi - Dublin
International
The journey started very well when checking in at AUH where I was served by Vincent De La Cruz who was extremely friendly and knowledgable. He took especial time to guide me through the benefits of the Etihad guest program and helped to find me a nice seat on the plane. I had a
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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Response from Etihadairways, Manager at Etihad Airways
Responded 2 days ago
We are so happy to hear that your recent trip with us met your expectations. We cannot wait to welcome you again on your next adventures. *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Meander292022 wrote a review 20 Apr
1 contribution
Jakarta - Riyadh
International
The flight had 5 hours delay due to technical issue. We stayed in the flight for 3 hours without any explanation ! Then we left the airplane to wait other 2 hours in the airport without any supervisor to guide us ! Knowing that I have 2 kids with me ( 3 and 8 years old ) .they
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sabeerulla k wrote a review 20 Apr
Manama, Bahrain1 contribution
Bengaluru - Bahrain
International
It was a pleasant flight and clean with friendly staff enjoyed the journey i recommend my friends to travel regularly with Etihad airlines.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 3 days ago
Thank you so much for your positive feedback! Your words brightened up our day! We would love to see you back on board with us again soon. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Explore36592885645 wrote a review 20 Apr
1 contribution
Tokyo - Zurich
International
We booked our round-trip tickets for our holiday to Japan via the official Etihad website. The flight was pleasant and the board services including the staff on board were very good and friendly. However, the administrative service around the booking is practically non-existent
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 3 days ago
Thank you for your feedback, and we are sorry to hear about your booking experience. Please feel free to reach us via DM along with your case reference on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll be happy to assist. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bar in der neuen Businesslounge
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123456
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Govindraj Umarji wrote a tip Yesterday
"Check if the long haul flights are larger sized airplanes. Or avoid."
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Monica S wrote a tip Yesterday
"My flight was perfect"
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niba k wrote a tip 22 Apr
"Check the seats while booking even if you have kids since my husband and i were not allocated seat together despite being with a baby "
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Explore36592885645 wrote a tip 20 Apr
"Don't trust the checked baggage allowance information on their official website/booking process flow! "
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yadgiry wrote a tip 19 Apr
"The 380 is spacious on regional flights check the inflight entertainment it can be limited. Economy and premium economy seats are spacious"
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