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Etihad Airways

18,914 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,914 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18914Reviews
6296Photos
100Tips

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CptPrivate wrote a review 22 Apr
Winterthur, Switzerland19 contributions
Zurich - Male
International
First flight with Etihad (ever), will be upcoming monday. But will also be our last. According to the website, 5kg excess baggage costs 44 USD each way. Now I want to book online in advance and despite the discount it is 78 EUR / 5kg each way. Converted about 83 USD. So
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Guide19942665939 wrote a review 22 Apr
1 contribution
Bangkok - Madrid
International
This is the worst airline I have ever experienced at the age of 40 years old. My flight itinerary was from Bangkok to Madrid with 2.5 hours stopover in Abu Dhabi, which is find. We are the family of three. On the date of departure when we were on the the way to the airport, we
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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VincePayne wrote a review 22 Apr
Wales226 contributions240 helpful votes
Manchester - Male
International
Suprised how many awful reports on here because our experience was very good again. We had 4 flights and found that overall it was comfortable seating and 1 flight we were able to obtain an upgrade through the bidding system., which was extremely comfortable. The crew on all
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 2 days ago
Thanks for recommending our airline. We appreciate your feedback regarding the on board experience and we shall definitely take into consideration. Glad to hear that our new airport have exceeded your expectations. *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dmitry M wrote a review 21 Apr
Moscow, Russia1 contribution
Bangkok - Moscow
International
Unfortunately, exactly the same thing happened to me. I bought 2 tickets from Etihad  directly. The payment was successful and I received my booking ref number. But a few days later I noticed 2 transactions, with exact prices for each ticket. As soon as I noticed this, I
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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simple n wrote a review 21 Apr
New York34 contributions10 helpful votes
Tokyo - Dubai
International
Do not fly this company! Horrible flight experience , from check in to luggage, food, cleanliness of cabin bathrooms, attendance , customer service etc Arrival at Abu Dahbi horrible terminal third world country Better pay a normal ticket price in a normal airline that
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bar in der neuen Businesslounge
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123456
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Govindraj Umarji wrote a tip Yesterday
"Check if the long haul flights are larger sized airplanes. Or avoid."
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Monica S wrote a tip Yesterday
"My flight was perfect"
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niba k wrote a tip 22 Apr
"Check the seats while booking even if you have kids since my husband and i were not allocated seat together despite being with a baby "
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Explore36592885645 wrote a tip 20 Apr
"Don't trust the checked baggage allowance information on their official website/booking process flow! "
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yadgiry wrote a tip 19 Apr
"The 380 is spacious on regional flights check the inflight entertainment it can be limited. Economy and premium economy seats are spacious"
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